Abridge

Partner Success Director - Commercial & Enterprise Accounts (Pacific Time Zone)

Partner Success Director - Commercial & Enterprise Accounts (New York City)

Engineering Manager

Partner Success Director - Commercial & Enterprise Accounts (Chicago)

Financial Operations Lead

Partner Success Director - Strategic Accounts (California)

Customer Support Specialist (6:00am - 5:00pm EST**)

Customer Support Specialist (9a-6p EST)

Revenue Operations Associate

Abridge, founded in 2018, aims to power deeper understanding in healthcare with its AI-powered platform. This platform transforms patient-clinician conversations into structured clinical notes in real-time, improving documentation efficiency and allowing clinicians to focus on patients. As a Partner Success Director, you will be a core member of the commercial team, ensuring customer satisfaction, adoption, and expansion of Abridge's solutions. You will work closely with clinicians, administrators, and stakeholders to understand their needs, provide support, and drive successful utilization and expansion of products and services.

Customer Support Specialist (8:00am - 5:00pm EST)

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Abridge</h3><p class="my-4 text-gray-700 leading-relaxed">Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.</p><p class="my-4 text-gray-700 leading-relaxed">Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.</p><p class="my-4 text-gray-700 leading-relaxed">We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role</h3><p class="my-4 text-gray-700 leading-relaxed">As a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Clinician Success:</strong></li><li class="leading-relaxed">Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.</li><li class="leading-relaxed">Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.</li><li class="leading-relaxed">Understand user workflows, pain points, and objectives to align our solutions with their needs.</li><li class="leading-relaxed">Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.</li><li class="leading-relaxed">Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.</li><li class="leading-relaxed">Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.</li><li class="leading-relaxed"><strong>Customer Expansion:</strong></li><li class="leading-relaxed">Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.</li><li class="leading-relaxed">Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.</li><li class="leading-relaxed">Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.</li><li class="leading-relaxed">Track customer expansion metrics and contribute to revenue growth targets.</li><li class="leading-relaxed"><strong>Partner Success Advocacy:</strong></li><li class="leading-relaxed">Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.</li><li class="leading-relaxed">Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.</li><li class="leading-relaxed">Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager</li><li class="leading-relaxed">5+ years of experience working in or with enterprise health systems</li><li class="leading-relaxed">Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians.</li><li class="leading-relaxed">Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels.</li><li class="leading-relaxed">Technical aptitude and ability to quickly understand and effectively communicate complex software solutions.</li><li class="leading-relaxed">Strong problem-solving skills, with a proactive and results-oriented mindset.</li><li class="leading-relaxed">Ability to multitask and manage multiple client relationships simultaneously.</li><li class="leading-relaxed">Familiarity with CRM software and customer success tools is a plus.</li><li class="leading-relaxed">Strong organizational and project management capabilities.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>*This role requires up to 20% travel</strong>*</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Work at Abridge?</h3><p class="my-4 text-gray-700 leading-relaxed">At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.</p><p class="my-4 text-gray-700 leading-relaxed">Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.</p><p class="my-4 text-gray-700 leading-relaxed">Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.</p><p class="my-4 text-gray-700 leading-relaxed">We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.</p><p class="my-4 text-gray-700 leading-relaxed">If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How we take care of Abridgers:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Generous Time Off</strong>: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.</li><li class="leading-relaxed"><strong>Comprehensive Health Plans</strong>: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.</li><li class="leading-relaxed"><strong>Paid Parental Leave</strong>: 16 weeks paid parental leave for all full-time employees.</li><li class="leading-relaxed"><strong>401k and Matching</strong>: Contribution matching to help invest in your future.</li><li class="leading-relaxed"><strong>Pre-tax Benefits:</strong> Access to Flexible Spending Accounts (FSA) and Commuter Benefits.</li><li class="leading-relaxed"><strong>Learning and Development Budget</strong>: Yearly contributions for coaching, courses, workshops, conferences, and more.</li><li class="leading-relaxed"><strong>Sabbatical Leave</strong>: 30 days of paid Sabbatical Leave after 5 years of employment.</li><li class="leading-relaxed"><strong>Compensation and Equity</strong>: Competitive compensation and equity grants for full time employees.</li><li class="leading-relaxed">... and much more!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Opportunity Employer</h3><p class="my-4 text-gray-700 leading-relaxed">Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Staying safe - Protect yourself from recruitment fraud</h3><p class="my-4 text-gray-700 leading-relaxed">We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.</p>

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Enphase Energy

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Enphase Energy is seeking a Hands-On QA Engineer for their Web Team to ensure high-quality, bug-free applications. The role involves functional (Web, Mobile, API) and non-functional testing (performance, load, security, installation, localization), with a strong emphasis on automation using Selenium/Appium/Java for web and mobile, and API automation. The ideal candidate will have a quality mindset, understanding of processes and tools, and a continuous improvement approach, working onsite 3 days a week in Bangalore, India.

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<p class="my-4 text-gray-700 leading-relaxed">Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.</p><p class="my-4 text-gray-700 leading-relaxed">Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!</p><p class="my-4 text-gray-700 leading-relaxed">This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">For our Web Team, we seek Hands-On QA Engineer who can help Enphase in delivering high quality bug free application. Experience with functional (Web, Mobile, API) and non-functional (performance, load, security, installation, localization etc) testing is must for this role. Experience with Web and Mobile automation using Selenium/Appium/Java, and API automation testing is essential for this tole. Quality mindset with good understanding of processes and tools with continuous improvement mindset is required.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and execute automated test scripts using Selenium to validate web and mobile application functionality</li><li class="leading-relaxed">Perform manual testing for scenarios not covered by automation, focusing on exploratory, functional, and UI testing</li><li class="leading-relaxed">Analyze requirements and create detailed manual and automated test cases to ensure full coverage of functionality</li><li class="leading-relaxed">Maintain, enhance, and debug existing Selenium test scripts, adapting them to changes in application functionality</li><li class="leading-relaxed">Set up and manage Selenium test environments, including configuring browsers, drivers, and test data</li><li class="leading-relaxed">Log, track, and retest defects in the bug tracking system, ensuring resolution and adherence to quality standards</li><li class="leading-relaxed">Execute regression test suites, both manual and automated, to verify application stability after updates</li><li class="leading-relaxed">Perform cross-browser and cross-platform testing using Selenium and manual methods to ensure compatibility</li><li class="leading-relaxed">Analyze test failures, debug issues in both manual and automated tests, and report results to the QA Lead</li><li class="leading-relaxed">Collaborate with developers and stakeholders to address defects, improve test coverage, and suggest enhancements</li><li class="leading-relaxed">Create and maintain comprehensive documentation for manual test cases, automation scripts, and test execution reports</li><li class="leading-relaxed">Follow best practices for automation framework design, coding standards, and test reporting</li><li class="leading-relaxed">Conduct performance testing by integrating Selenium with tools like JMeter or other performance frameworks</li><li class="leading-relaxed">Validate "go-live" readiness by executing production verification through manual and automated checks</li><li class="leading-relaxed">Stay updated on new Selenium features and testing best practices to improve automation coverage</li><li class="leading-relaxed">Assist in mentoring junior team members in manual and automation testing practices as needed</li><li class="leading-relaxed">Provide regular updates to the QA Lead on test execution progress, risks, and any blockers</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are and What you bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related discipline with strong academic performance</li><li class="leading-relaxed">6+ years of experience in cloud, mobile, and system testing within both manual and automated test environments</li><li class="leading-relaxed">Hands-on experience in testing web applications, mobile applications, APIs, and embedded systems</li><li class="leading-relaxed">A self-motivated individual with the ability to work independently with minimal supervision</li><li class="leading-relaxed">Strong understanding of the Software Development Life Cycle (SDLC), including Agile methodologies</li><li class="leading-relaxed">Proficiency in object-oriented programming languages such as Java or Python</li><li class="leading-relaxed">Extensive experience in test planning, execution, and tracking using tools like JIRA and Confluence</li><li class="leading-relaxed">Familiarity with version control systems such as Git and continuous integration tools like Jenkins</li><li class="leading-relaxed">Excellent written and verbal communication skills</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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