Abridge

Product Designer

Implementation Director

Medical Data Annotation Specialist

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AI Software Engineer Evaluation Platform

Abridge, founded in 2018, powers deeper understanding in healthcare with its AI-powered platform. It transforms patient-clinician conversations into structured clinical notes in real-time, with EMR integrations. The company seeks a user-centric Product Designer with 5-10+ years of experience to build intuitive digital products. This role involves shaping product experience, simplifying complex clinical workflows, elevating design craft, leading end-to-end design execution, and championing user-centered design. The designer will collaborate with cross-functional teams to create high-quality, AI-powered healthcare products.

AI Infrastructure Engineer

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About Abridge</h1>Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.We are looking for a user-centric Product Designer who has hands-on experience building complex but intuitive digital products. As a Product Designer at Abridge, you would work with our team of product managers, engineers, researchers, and creatives to craft high-quality products that continue to transform care delivery experiences. You will work with complex and regulated workflows, which include establishing design standards, systems, and processes for our AI-powered healthcare product.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You'll Do:</h1>As our Product Designer, you’ll shape the product experience at Abridge, setting a high bar for taste, clarity, and strategic thinking across initiatives that directly impact clinicians, patients, and care teams.You’ll collaborate deeply with cross-functional partners, immerse yourself in the complexity of clinical workflows, and bring structure and empathy to ambiguous problems. Whether you’re prototyping new ideas or refining existing features, you’ll advocate for design excellence at every stage of the product lifecycle.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Simplify the Complex: Tackle our most challenging and ambiguous design problems, transforming complex clinical workflows and AI capabilities into intuitive and delightful user experiences.</li><li class="leading-relaxed">Elevate Our Craft: Push the boundaries of visual and interaction design. You have an extremely strong command of design principles, motion, and prototyping, ensuring every pixel and interaction is meticulously considered and executed to perfection.</li><li class="leading-relaxed">Lead End-to-End Design Execution: Design for today’s needs and tomorrow’s challenges, translating early ideas into concrete, high-fidelity designs, prototypes, and user flows. No task is too small or too large when it comes to building exceptional products.</li><li class="leading-relaxed">Champion User-Centered Design: Advocate passionately for our users—clinicians who rely on our product daily. Engage in user research, synthesize insights, and ensure that every design decision is rooted in a deep understanding of their needs and pain points.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What You'll Bring:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-10+ years of experience shipping impactful product design in complex domains. Bonus points for AI experience.</li><li class="leading-relaxed">A proven track record of leading significant design initiatives from concept to launch, demonstrating measurable impact on user experience and business outcomes.</li><li class="leading-relaxed">A high craft bar that you consistently meet and exceed. You sweat the details and inspire others to do the same.</li><li class="leading-relaxed">Exceptional communication, presentation, and storytelling skills that enable you to articulate design rationale and influence stakeholders at all levels.</li><li class="leading-relaxed">A highly collaborative spirit and a low ego, with a genuine desire to learn, teach, and grow with a fast-paced, high-performing team.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Ideally, you’d have experience with:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">AI/ML products</li><li class="leading-relaxed">Consumer mobile</li><li class="leading-relaxed">Enterprise product experience</li></ul>This is a hybrid role requiring a minimum of 3 days per week in our San Francisco office, with flexibility for remote work on other days.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Why Work at Abridge?</h1>At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">How we take care of Abridgers:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.</li><li class="leading-relaxed">Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.</li><li class="leading-relaxed">Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.</li><li class="leading-relaxed">401k and Matching: Contribution matching to help invest in your future.</li><li class="leading-relaxed">Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.</li><li class="leading-relaxed">Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.</li><li class="leading-relaxed">Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.</li><li class="leading-relaxed">Compensation and Equity: Competitive compensation and equity grants for full time employees.</li><li class="leading-relaxed">... and much more!</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Equal Opportunity Employer</h1>Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Staying safe - Protect yourself from recruitment fraud</h1>We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to <a href="https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this article</a>. Please exercise caution and cease communications if something feels suspicious about your interactions.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things just work, this one’s for you.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About HappyRobot</h3>HappyRobot is a platform to build and deploy AI workers that automate communication. 👉 See a <a href="https://www.loom.com/share/031bd86fc6ca4084b11fa8d745e493ed?sid=aa1c06a2-2cb7-4c9a-86d9-acd0f42927ec" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">demo</a>Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention.We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.We’re backed by a16z and Y Combinator, and we’re growing fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain.If you love solving puzzles, calming chaos, and making things just work, this one’s for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a technical support, solutions engineering, or SRE-like role</li><li class="leading-relaxed">Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)</li><li class="leading-relaxed">Clear, calm written communication — especially when customers are stuck or frustrated</li><li class="leading-relaxed">Curiosity and grit — you’ll go deep to figure out what’s actually going wrong</li><li class="leading-relaxed">High ownership mentality — if something is broken, you fix it or escalate it fast</li><li class="leading-relaxed">Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-to-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with support platforms like Intercom, Linear, or Zendesk</li><li class="leading-relaxed">Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows</li><li class="leading-relaxed">Exposure to observability tools like Sentry, Datadog, or Grafana</li><li class="leading-relaxed">Experience supporting AI/ML, data-intensive systems, or developer-facing tools</li><li class="leading-relaxed">Previous work in logistics, operations tech, or comms-heavy B2B platforms</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Us?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fast Growth — Backed by a16z and YC, and growing like crazy</li><li class="leading-relaxed">Top-Tier Compensation — Competitive salary + equity in a rocketship</li><li class="leading-relaxed">Ownership & Autonomy — You’ll own critical systems and shape user experience</li><li class="leading-relaxed">Real Impact — Every customer you help keeps freight moving and businesses running</li><li class="leading-relaxed">Work With the Best — Join a world-class team of builders, engineers, and operators</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Operating Principles</h3>Extreme OwnershipWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.CraftsmanshipPutting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.We are “majos”Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.Urgency with FocusCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.Talent Density and MeritocracyHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.First-Principles ThinkingStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.<a href="https://jobs.ashbyhq.com/happyrobot.ai/c8c1f896-da30-4e15-aaf0-7a3d2b1794eb/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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