AccelData

Manager, Digital CX & Technical Enablement - Acceldata Academy

Product Specialist - Hadoop Subject Matter Expert

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Field Marketing Specialist

Senior UI Designer

Staff Product Designer

Staff Engineer (Open Source Committer and Contributor)

You will be our first leader to manage the Acceldata Academy end-to-end, from customer journeys to labs and certifications. Your work will influence how customers, partners, and internal teams learn, succeed, and grow with Acceldata.

Software Engineer - Backend

About this role in Acceldata Academy:You will be our first leader to manage the Acceldata Academy end-to-end, from customer journeys to labs and certifications. Your work will influence how customers, partners, and internal teams learn, succeed, and grow with Acceldata.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the customer enablement and education lifecycle from onboarding to renewal.</li><li class="leading-relaxed">Build omnichannel touchpoints across email, in-app, and web.</li><li class="leading-relaxed">Partner with Product, Marketing, and Other CS team members to map user journeys and critical learning moments.</li><li class="leading-relaxed">Launch content campaigns to improve product usage, reduce support tickets, and drive value realisation</li><li class="leading-relaxed">hands-on in AI tools for content generation and possess innovative ways to generate multi-modality content.</li><li class="leading-relaxed">Drive content reporting - usage, effectiveness, sentiment, CSAT.</li><li class="leading-relaxed">Manage the Acceldata Academy portal and self-serve engagement strategy.</li><li class="leading-relaxed">Lead the Voice of Customer (VoC) program and implement improvements.</li><li class="leading-relaxed">Collaborate with our field team, SIs and partners to deliver technical training.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years in post-sales enablement and customer education.</li><li class="leading-relaxed">Proven experience in both CX strategy and technical content development.</li><li class="leading-relaxed">Good grasp of B2B SaaS data platforms (e.g., Hive, Spark, Snowflake, Kafka, Hadoop).</li><li class="leading-relaxed">Hands-on with LMS tools, instructional design, and a confident presenter with the ability to simplify deep tech topics.</li><li class="leading-relaxed">Comfortable leading live trainings and simplifying complex topics and technical storytelling.</li><li class="leading-relaxed">Strong analytical skills to report on content and customer engagement effectiveness.</li><li class="leading-relaxed">Bonus: certifications in cloud/data platforms, technical writing, or instructional design.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Own</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategy & Leadership</li><li class="leading-relaxed">Define and execute the Acceldata Academy vision across digital CX and technical enablement.</li><li class="leading-relaxed">Build customer journeys from onboarding to expansion, using omnichannel learning interventions (Email, in-app, Web).</li><li class="leading-relaxed">Set and track metrics: time to value, usage growth, support deflection, CSAT.</li><li class="leading-relaxed">Own the Voice of Customer (VoC) program — design surveys, track sentiment, and close the loop on insights.</li><li class="leading-relaxed">Multi Media Tools - Creative AI Content Creation, Align enablement goals with CS, Product, and GTM teams.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Enablement & Content Development</li><li class="leading-relaxed">Lead content creation: videos, labs, ILTs, eLearning modules, certifications.</li><li class="leading-relaxed">Convert product features into structured, outcomes-focused learning paths.</li><li class="leading-relaxed">Manage LMS tools (e.g., TalentLMS) and authoring platforms (Camtasia, Articulate, etc.).</li><li class="leading-relaxed">Set up and maintain training environments, demo sandboxes, and use-case simulations.</li><li class="leading-relaxed">Conduct live technical sessions and train-the-trainer programs.</li></ul>

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Global Business Travel

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We are looking for a highly motivated person to join our eCommerce team and build best in class Payments solutions. You will be working with a diverse and global group of colleagues representing design, engineering, data science, marketing, account management and customer support. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-paced set of product priorities, competitive pressures, and market opportunities. Join us in building creative eCommerce solutions and ensuring seamless purchasing of any travel product.

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We are looking for a highly motivated person to join our eCommerce team and build best in class Payments solutions. You will be working with a diverse and global group of colleagues representing design, engineering, data science, marketing, account management and customer support. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-paced set of product priorities, competitive pressures, and market opportunities. Join us in building creative eCommerce solutions and ensuring seamless purchasing of any travel product.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be the expert for your products, combining industry analysis, client and traveler feedback and development knowledge to set the near-term product roadmap and contribute to long-term strategy.</li><li class="leading-relaxed">Partner with design and engineering to develop, deploy, measure, and refine new features.</li><li class="leading-relaxed">Launch new products by collaborating with customer success and product marketing on requirements and go-to-market strategy.</li><li class="leading-relaxed">Work closely with analytics and data science to measure and improve the performance of your products.</li><li class="leading-relaxed">Engage with your product manager peers across Egencia to share knowledge and ensure a holistic end-to-end user experience.</li><li class="leading-relaxed">Be vigilant for opportunities to drive simplification and scalability in the face of complexity and customization.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong customer awareness and empathy</li><li class="leading-relaxed">Strong strategic perspective and ability to think through big-picture issues coupled with bias for action to get things done.</li><li class="leading-relaxed">Proven ability to drive focus on product priorities, and excellent communication skills to explain to colleagues why they are indeed the priorities.</li><li class="leading-relaxed">Understanding of and experience with modern approaches to UX and Agile development</li><li class="leading-relaxed">Strong quantitative skills to establish key metrics, set goals, and identify outliers and opportunities.</li><li class="leading-relaxed">Ideally have 5+ years of product management and B2B experience, with FinTech experience a plus.</li><li class="leading-relaxed">Ideally have BA/BS or a technical background.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The #TeamGBT Experience</h3>Work and life: Find your happy medium at Amex GBT.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</li><li class="leading-relaxed">Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</li><li class="leading-relaxed">Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</li><li class="leading-relaxed">We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</li><li class="leading-relaxed">And much more!</li></ul>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.