AccelData

Staff Customer Success Manager

Sales Engineer

Lead SDET | Open Source Data Platform

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Senior Customer Success Manager - Acceldata Data Observability Cloud

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Build and Release Engineer

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As a Staff Customer Success Manager, you’ll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata. If you love solving challenges, delivering results, and seeing customers thrive, we want to hear from you!

System Administrator

\*We are looking for candidates on Eastern Time Zone\*As a Staff Customer Success Manager, you’ll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata. If you love solving challenges, delivering results, and seeing customers thrive, we want to hear from you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">We’re looking for someone who can:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own Strategic Account Outcomes: Own the post-sales strategy for a portfolio of enterprise accounts, establishing yourself as a trusted advisor to both technical teams and C-level executives to drive business transformation and ROI.</li><li class="leading-relaxed">Drive Adoption and Value Realization: Lead the development and execution of joint Customer Success Plans, focusing on accelerating time-to-value, driving deep adoption of our data observability platform, and ensuring customers achieve their defined business goals.</li><li class="leading-relaxed">Manage Commercial Health: Take ownership of your portfolio's commercial health, including forecasting and mitigating churn risk, driving renewals, and partnering with the sales team to identify and execute on expansion opportunities.</li><li class="leading-relaxed">Scale and Mentor: Act as a subject matter expert within the CS organization by mentoring team members, developing and refining best-practice playbooks, and translating customer feedback into actionable insights for our product and engineering teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What makes you the right fit for this position?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: 10+ years in a senior, customer-facing technical role such as Enterprise Customer Success, Solutions Architecture, or Consulting, with deep domain knowledge in the data management, AI, or observability space.</li><li class="leading-relaxed">Executive Presence: Proven experience building trusted relationships with executive sponsors and technical stakeholders, with exceptional communication skills and the poise to navigate complex customer issues and escalations.</li><li class="leading-relaxed">Process-Oriented: Hands-on experience building and scaling customer success processes (e.g., onboarding, risk management, QBRs, renewals) in a high-growth, fast-paced environment.</li><li class="leading-relaxed">Flexibility: The ability to work effectively across multiple time zones and travel to customer locations as needed.</li></ul>We are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!We also believe in providing our employees with the right tools and resources to help them excel at their job. We offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible PTO Plan</li><li class="leading-relaxed">Up to 100% employer-paid benefits for health, dental, and vision coverage for specific plans</li><li class="leading-relaxed">Discounts and offerings for major vendors through our PEO</li><li class="leading-relaxed">Apple Air Mac Equipment</li><li class="leading-relaxed">Becoming part of the team that coined the term “Data Observability”!</li></ul>

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GoDaddy is the biggest services platform for entrepreneurs globally, empowering 21 million customers. This role is within GoDaddy’s Airo User Experience team, focusing on crafting intuitive experiences for GoDaddy's proprietary AI, Airo. The Lead UX Designer will design innovative agentic experiences, driving discovery and engagement, and building jobs-to-be-done focused journeys to help entrepreneurs achieve their goals.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Join Our Team...</h3>GoDaddy is the biggest services platform for entrepreneurs globally. We aim to empower our 21 million customers and entrepreneurs worldwide by providing them with the necessary help and tools to grow online.You'll be part of the GoDaddy’s Airo User Experience team, working with designers, PMs, and engineers to craft intuitive experiences for GoDadddy propriety AI called Airo. Your focus will be on designing innovative agentic experiences that drive discovery and engagement, building jobs-to-be-done focused journeys that empower entrepreneurs to achieve their goals.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll get to do...</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, define, and orchestrate strategic frameworks for both new and existing solutions spanning multiple product areas and experiences.</li><li class="leading-relaxed">Guide strategic discussions, brainstorming sessions (Jam Rooms), and framework and design reviews within teams. Contribute to a broad range of projects or specialize to yield for high impact.</li><li class="leading-relaxed">Be comfortable concepting, working in low fidelity and high fidelity as well as user testing, learning and iterating on designs.</li><li class="leading-relaxed">Run expansive audits, design high-fidelity wireframes, and craft detailed end-to-end user journeys.</li><li class="leading-relaxed">Develop highly interactive prototypes (in code) addressing customer challenges.</li><li class="leading-relaxed">Present a point of view, summarizing rationale, decisions, and impact, including analytics, insights, and the rationale for proposed next steps.</li><li class="leading-relaxed">Mentor junior designers and contribute to design critiques and strategy discussions.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your experience should include...</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years’ experience in delivering products to market with a proven track record.</li><li class="leading-relaxed">A portfolio that demonstrates skills in user experience and interaction design. Lead the creation and production of design solutions – conceiving end-to-end design strategies across a user's journey.</li><li class="leading-relaxed">Ability to plan, scope and deliver work that contributes to a larger, long-term plan. Work on multiple projects at one time, manage time, workflow and expectations appropriately.</li><li class="leading-relaxed">Proven ability to communicate complex ideas and concepts to a broad team of Designers, Engineers and Product Managers.</li><li class="leading-relaxed">Proven experience with design tools such as Figma and skilled in front-end development HTML / CSS / React.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You might also have...</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working on AI products.</li></ul>

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