Accurate

Information Security Engineer

Product Marketing Manager

Manager, Cloud Engineering Architect

Director of Account Management (Remote - East Coast )

Manager, Account Director

Service Support Administrator

Lead UX/UI Designer

Coordinator - Client Services

As an Information Security Engineer at Accurate Background, you will be a key part of the Global Information Security team, focusing on daily security operations. This role requires a strong understanding of information security concepts and best practices, along with in-depth knowledge of various security technologies. You will be responsible for managing security systems, monitoring alerts, identifying weaknesses, and driving security initiatives to enhance the organization's overall security posture. The position demands analytical and problem-solving skills, the ability to work under pressure, and strong teamwork and communication abilities.

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.As part of Accurate Background’s Global Information Security team, an Information Security Engineer would be involved with the daily security operations of the organization. They’ll be expected to have a good understanding of Information Security related concepts and best practices. They should also have in-depth knowledge of technologies like antimalware solutions, vulnerability management solutions, IDS/IPS, SIEM, firewalls, VPNs.Information Security Engineers must possess good analytical and problem-solving skills. They should be able to work under pressure and within tight deadlines. They should also be good team players with good interpersonal and communication skills. This role reports to the Sr Information Security Engineer.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Duties:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Plan implement, manage, and maintain security systems like antimalware solutions, vulnerability management solutions, SIEM solutions, etc.</li><li class="leading-relaxed">Monitor and investigate security alerts from various sources and provide incident response.</li><li class="leading-relaxed">Identify potential weaknesses within the organization’s network and systems and recommend solutions.</li><li class="leading-relaxed">Take up security initiatives to improve the overall security posture of the organization.</li><li class="leading-relaxed">Documentation of SOPs, metrics and reports as required.</li><li class="leading-relaxed">Provide RCAs for security incidents and document them.</li><li class="leading-relaxed">Collaborate with different teams and departments to address vulnerabilities, security incidents and drive initiatives.</li><li class="leading-relaxed">Research and monitor emerging threats and vulnerabilities, understand current industry and technology trends and opportunities, and assess their impact on applications and the business.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 4 years of experience with IT Security</li><li class="leading-relaxed">Experience with vulnerability management tools (Defender, Mend, Appcheck)</li><li class="leading-relaxed">Experience with antimalware solutions. (Defender Suite - Defender for Endpoints, Defender for Cloud, Crowdstrike)</li><li class="leading-relaxed">Experience with SIEM solutions (MS Sentinel)</li><li class="leading-relaxed">Strong working knowledge of various information technologies and industry best practices</li><li class="leading-relaxed">Demonstrate ability to take initiative, ownership and accountability for achieving results</li><li class="leading-relaxed">Work with different teams to address vulnerabilities, security incidents and drive initiatives.</li><li class="leading-relaxed">Effective communication skills with technical and non-technical staff and proficiency in English</li><li class="leading-relaxed">Experience/exposure to distributed systems such as AWS and Azure</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Working Conditions:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This position is a hybrid, based in the Hyderabad, India. Requiring 2 days a week in the office.</li><li class="leading-relaxed">The Information Security Engineer may be required to work flexible hours to accommodate different time zones or urgent situations.</li><li class="leading-relaxed">Occasional travel may be required for team meetings, training, or conferences.</li></ul>Please note that the above job description represents a general overview of the responsibilities and requirements for this position at Accurate Background. Duties and qualifications may vary based on specific business needs and organizational changes.The Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.Take ownership.Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.Be open.Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.Stay curious.Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.Work as one.Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.About Accurate Background:Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.Special Notice:Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact <a href="mailto:%20humanresources@accurate.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">humanresources@accurate.com</a><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.</li></ul>

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smarsh

Technical Support Specialist II

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Customer Experience Specialist - French Bilingual (Canada-Remote)

Smarsh is seeking a Technical Support Specialist to deliver world-class SaaS support via phone, chat, and email. This role involves owning client issues end-to-end, independently diagnosing complex problems, managing escalations, and collaborating across teams to drive resolution and customer success. The specialist will act as a client liaison, advocate for issue resolution, and work on complex assignments requiring initiative and problem-solving skills.

Managing Editor (Contractor)

Principal Product Manager – Data & Analytics

Legal Contracts Manager (SaaS Commercial)

Governance, Risk & Compliance (GRC) Engineer

Senior Platform Engineer

Sr. Manager, Product Security

Professional Services Senior Project Manager

IT Specialist

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3>We’re seeking a Technical Support Specialist to deliver world‑class SaaS support via phone, chat, and email, you’ll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.</li><li class="leading-relaxed">Act as a client liaison and become an advocate for the resolution of client issues.</li><li class="leading-relaxed">Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.</li><li class="leading-relaxed">Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.</li><li class="leading-relaxed">Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.</li><li class="leading-relaxed">Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.</li><li class="leading-relaxed">Effectively manage cases to ensure timely customer status updates and ultimate resolution.</li><li class="leading-relaxed">On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.</li><li class="leading-relaxed">Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.</li><li class="leading-relaxed">Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.</li><li class="leading-relaxed">Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.</li><li class="leading-relaxed">Advocate for product, policy and process improvements that improve the customer experience.</li><li class="leading-relaxed">Follow required polices and processes to maintain compliance with information security and data protection requirements.</li><li class="leading-relaxed">Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.</li><li class="leading-relaxed">Write or revise user training documents and procedure.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments.</li><li class="leading-relaxed">At least 2 years of call center experience handling inbound/outbound calls in high-volume settings.</li><li class="leading-relaxed">Strong verbal and written communication skills, with active listening and empathy.</li><li class="leading-relaxed">Bachelor’s degree or equivalent preferred.</li></ul>The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. 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Information Security Engineer

Product Marketing Manager

Manager, Cloud Engineering Architect

Director of Account Management (Remote - East Coast )

Manager, Account Director

Service Support Administrator

Lead UX/UI Designer

Coordinator - Client Services

Lead UX/UI Designer

Job Details