Accurate

Supervisor, Fulfillment

Customer Service Representative

Director, Software Engineering

Senior Software Engineer

Mid Market Account Executive

Court Runner

Verification Specialist (Voice)

Candidate Screening Coordinator

Accurate Background is seeking a Supervisor, Fulfillment to join their Operations team in Thane, Mumbai. This full-time, on-site role involves continuously improving delivery processes, ensuring team productivity and quality, conducting daily team huddles, and developing team members through coaching and feedback. The supervisor will also be responsible for creating new solutions, conducting regular audits, monitoring business health, and supporting the Operations Manager in day-to-day operations.

Manager, Product Design

<p class="my-4 text-gray-700 leading-relaxed">When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Continuously improve the delivery process and attain a sustained level of delivery performance improvement.</li><li class="leading-relaxed">Ensuring the team meets the productivity & quality</li><li class="leading-relaxed">Conduct daily team huddles</li><li class="leading-relaxed">Lead & develop individuals in the team through coaching and feedback</li><li class="leading-relaxed">Ensure timely feedback is provided to the team</li><li class="leading-relaxed">Required to create new solutions, leveraging and, where needed, adapting existing methods and procedures.</li><li class="leading-relaxed">Conduct regular audits to improve performance.</li><li class="leading-relaxed">Monitor health of the business through regular scanning of open searches.</li><li class="leading-relaxed">Conduct documented one-on-one sessions on individual performance trends.</li><li class="leading-relaxed">Recommend process improvements.</li><li class="leading-relaxed">Conduct relevant trainings for the team members to drive team's performance.</li><li class="leading-relaxed">Support Operations Manager in day-to-day operations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Requirement</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong analytical skills with outstanding verbal and written communication skills.</li><li class="leading-relaxed">Takes ownership of problems and anticipates issues by taking proactive action.</li><li class="leading-relaxed">Ability to multitask and prioritize in a fast-paced environment.</li><li class="leading-relaxed">People Management and Team Player</li><li class="leading-relaxed">Basic knowledge of MS Office</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Eligibility Criteria</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 1 year of Team leading experience for Voice Process</li><li class="leading-relaxed">Minimum tenure of 12 months with Accurate</li><li class="leading-relaxed">No warning letters, disciplinary actions, or PIP (from Operations or HR) in the last 6 months</li><li class="leading-relaxed">No instances of uninformed absenteeism in the past 3 months</li><li class="leading-relaxed">Appraisal rating of 3 (Meets Expectations) or above in the 2024 yearly review</li><li class="leading-relaxed">Employees who have resigned or are on notice period are not eligible to apply.</li><li class="leading-relaxed">Candidacy for an IJP will be suspended if an employee is found to be under investigation on grounds of indiscipline or performance.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>The Accurate Way:</strong></p><p class="my-4 text-gray-700 leading-relaxed">We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Take ownership.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Be open.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Stay curious.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Work as one.</strong></p><p class="my-4 text-gray-700 leading-relaxed">Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>About Accurate Background:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Special Notice:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact <a href="mailto:%20humanresources@accurate.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">humanresources@accurate.com</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Specialist - Software Engineering</h2><p class="my-4 text-gray-700 leading-relaxed">Job Req Id: 1430996</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Day-to-Day</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop foundational platform capabilities using domain-driven design and test-driven development.</li><li class="leading-relaxed">Lead and mentor engineers in designing, developing, and optimizing core GraphQL subgraphs and services within a federated architecture.</li><li class="leading-relaxed">Participate in agile ceremonies including standups, sprint planning, and grooming.</li><li class="leading-relaxed">Practice DevOps: build robust automated tests and deploy continuously with monitoring and observability.</li><li class="leading-relaxed">Conduct design and code reviews, offering constructive feedback and participating in weekly deep-dive technical sessions.</li><li class="leading-relaxed">Collaborate with product teams to design technical solutions utilizing GraphQL for efficient data integration.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Key Projects</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Building a robust GraphQL API that enables seamless access to data across multiple services.</li><li class="leading-relaxed">Designing and implementing a unified core data layer that ingests, processes, and stores large-scale sports and betting data from hundreds of sources.</li><li class="leading-relaxed">Defining distributed tracing and observability frameworks for GraphQL-based systems.</li><li class="leading-relaxed">Containerizing core systems to reduce infrastructure overhead and support scalable deployment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of data engineering or data systems development experience.</li><li class="leading-relaxed">Proven expertise designing, implementing, and maintaining GraphQL schemas, including performance optimization.</li><li class="leading-relaxed">Strong experience with:</li><li class="leading-relaxed">JavaScript/TypeScript</li><li class="leading-relaxed">Python</li><li class="leading-relaxed">Node.js</li><li class="leading-relaxed">Hands-on experience with a variety of databases:</li><li class="leading-relaxed">Aurora MySQL, DynamoDB, MongoDB, Redis</li><li class="leading-relaxed">Experience in high-scale, distributed cloud environments (AWS preferred).</li><li class="leading-relaxed">Proficiency in modern CI/CD, unit testing, GitHub workflows, Jira, and GitOps methodologies.</li><li class="leading-relaxed">Ability to design solutions, estimate effort, and assess technical feasibility.</li><li class="leading-relaxed">Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred / Nice-to-Have</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with WunderGraph, Cosmo, or Apollo GraphQL.</li><li class="leading-relaxed">AWS Certifications.</li><li class="leading-relaxed">Experience with ETL pipelines and modern data orchestration tools.</li><li class="leading-relaxed">Background in digital media, online platforms, or content-driven companies.</li><li class="leading-relaxed">Passion and knowledge of sports and gaming industries.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A collaborative and positive team player who builds strong cross-functional relationships.</li><li class="leading-relaxed">An energetic, curious self-starter comfortable with complex environments.</li><li class="leading-relaxed">A strong communicator who enjoys mentoring others and engaging in deep technical discussions.</li><li class="leading-relaxed">Someone who thrives driving innovation in high-velocity engineering teams.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Min Salary:</p><p class="my-4 text-gray-700 leading-relaxed">Max Salary:</p><p class="my-4 text-gray-700 leading-relaxed">Job Segment: Software Engineer, Test Engineer, Testing, Developer, Engineer, Engineering, Technology</p>

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Supervisor, Fulfillment

Customer Service Representative

Director, Software Engineering

Senior Software Engineer

Mid Market Account Executive

Court Runner

Verification Specialist (Voice)

Customer Service Representative

Candidate Screening Coordinator

Job Details