Actian

Senior IT Support Technician

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Platform Support Engineer

We are seeking a skilled and customer-focused Senior IT Support Technician to join our IT team and ensure reliable, high-quality technology support across the organization. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software in both Windows and macOS environments. The technician will provide Tier 1 and Tier 2 support, manage user accounts via Active Directory and Okta, deploy software updates using tools like Intune and Jamf, and deliver both in-person and remote support to employees across multiple locations. The ideal candidate is a proactive problem-solver with a collaborative mindset and a strong commitment to customer service. This role works closely with IT staff, vendors, and business users to maintain system reliability, enhance user experience, and ensure compliance with IT policies and security standards.

Customer Enablement & Training

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3><p class="my-4 text-gray-700 leading-relaxed">We are seeking a skilled and customer-focused Senior IT Support Technician to join our IT team and ensure reliable, high-quality technology support across the organization. This role is responsible for installing, maintaining, and troubleshooting desktop hardware and software in both Windows and macOS environments. The technician will provide Tier 1 and Tier 2 support, manage user accounts via Active Directory and Okta, deploy software updates using tools like Intune and Jamf, and deliver both in-person and remote support to employees across multiple locations.</p><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate is a proactive problem-solver with a collaborative mindset and a strong commitment to customer service. This role works closely with IT staff, vendors, and business users to maintain system reliability, enhance user experience, and ensure compliance with IT policies and security standards.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver advanced technical support for hardware, software, network, and system-related issues.</li><li class="leading-relaxed">Diagnose and resolve complex technical problems for end-users both remotely and on-site.</li><li class="leading-relaxed">Manage and prioritize service tickets to ensure timely resolution.</li><li class="leading-relaxed">Collaborate with IT team members to resolve escalated issues.</li><li class="leading-relaxed">Facilitate onboarding for all new U.S.-based employees.</li><li class="leading-relaxed">Install, configure, and maintain computer systems, software, and peripherals.</li><li class="leading-relaxed">Perform routine maintenance and updates on workstations, servers, and network equipment.</li><li class="leading-relaxed">Create and maintain technical documentation, including user guides and knowledge base articles.</li><li class="leading-relaxed">Conduct training sessions for end-users on new technologies and IT best practices.</li><li class="leading-relaxed">Manage user accounts and access permissions in Active Directory and other systems.</li><li class="leading-relaxed">Coordinate with third-party vendors for specialized technical support.</li><li class="leading-relaxed">Conduct regular audits of IT equipment and software licenses to ensure compliance.</li><li class="leading-relaxed">Set up and manage audiovisual equipment for meetings and events.</li><li class="leading-relaxed">Administer Windows endpoints using Microsoft Intune and Autopilot for imaging, deployment, patching, and application packaging.</li><li class="leading-relaxed">Administer Mac endpoints using Jamf.</li><li class="leading-relaxed">Manage identity provider (IdP) and single sign-on (SSO) integrations via Okta.</li><li class="leading-relaxed">Receive, track, and issue hardware, software, and peripherals.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum Requirements:</li><li class="leading-relaxed">5+ years of relevant IT support experience.</li><li class="leading-relaxed">Proficiency in Active Directory, Okta, and Google Workspace.</li><li class="leading-relaxed">Experience with Atlassian tools (Jira and Confluence).</li><li class="leading-relaxed">Strong knowledge of Windows and macOS environments.</li><li class="leading-relaxed">Excellent customer service and communication skills, with the ability to explain technical concepts to users of all skill levels.</li><li class="leading-relaxed">Solid understanding of PC and laptop hardware and components.</li><li class="leading-relaxed">Basic knowledge of networking devices such as switches and routers.</li><li class="leading-relaxed">Ability to troubleshoot and resolve complex hardware and software issues.</li><li class="leading-relaxed">Strong organizational skills and ability to prioritize workload effectively.</li><li class="leading-relaxed">Familiarity with internet-based video conferencing tools (e.g., Zoom).</li><li class="leading-relaxed">Ability to work independently and collaboratively within a team.</li><li class="leading-relaxed">Physical ability to lift up to 50 pounds.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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Physical Security Project Manager

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Applied Materials is seeking a Physical Security Project Manager to lead the design and coordination of physical security systems globally. This role involves driving security standards, managing vendors, overseeing project schedules and budgets, and ensuring high-quality solutions. The manager will also build strong stakeholder relationships and possess expertise in access control, video management, intrusion detection, and fire alarm systems. This position requires 8+ years of experience and project management certifications.

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We Are</h2><p class="my-4 text-gray-700 leading-relaxed">Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We Offer</h2><p class="my-4 text-gray-700 leading-relaxed">You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.</p><p class="my-4 text-gray-700 leading-relaxed">At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a href="https://hrportal.ehr.com/applied/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">benefits</a>.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Scope of Position</h2><p class="my-4 text-gray-700 leading-relaxed">This role requires a unique combination of physical security, construction, project management, and leadership skills in the design and coordination of physical security systems and technology projects, to protect Applied Materials around the world. The Physical Security Project Manager must think holistically about physical security systems and how they impact the employee and visitor experience. This role will drive standards, modernization, and lifecycle initiatives through expert management of physical security vendors to meet stakeholders’ expectations.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Project Management</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and maintain detailed project schedules and timelines.</li><li class="leading-relaxed">Track project progress, identify potential risks and issues, and mitigate them.</li><li class="leading-relaxed">Coordinate with cross-functional teams to ensure seamless project execution.</li><li class="leading-relaxed">Manage project budgets and resources effectively to implement solutions</li><li class="leading-relaxed">Ability to deliver high quality solutions managing scope, on time, within budget and high customer satisfaction.</li><li class="leading-relaxed">Gain expertise and guide teams to follow management processes</li><li class="leading-relaxed">Demonstrates sound judgment and effective time management</li><li class="leading-relaxed">Demonstrated analytical and critical thinking skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Technical Expertise</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Possess a strong understanding of physical security systems, including access control, video management, intrusion detection, and fire alarm systems.</li><li class="leading-relaxed">Prepare, review and approve design packages, ensuring adherence to industry standards and business requirements.</li><li class="leading-relaxed">Coordinate with design teams to develop accurate and detailed design documentation.</li><li class="leading-relaxed">Oversee the selection and procurement of appropriate equipment and materials.</li><li class="leading-relaxed">Implement quality control measures to ensure project deliverables meet high standards.</li><li class="leading-relaxed">Conduct regular quality assurance reviews and audits.</li><li class="leading-relaxed">Identify and address quality issues promptly.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Relationship Management</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build, collaborate, and maintain strong relationships with business stakeholders (IT, Legal, Finance, Facilities, HR etc.)</li><li class="leading-relaxed">Set and manage expectations with vendors.</li><li class="leading-relaxed">Communicate effectively with business to understand their needs and expectations.</li><li class="leading-relaxed">Proactively address business concerns and resolve issues.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience managing physical security projects.</li><li class="leading-relaxed">Certifications in Project Management</li><li class="leading-relaxed">Strong technical knowledge of physical security systems (C-Cure, Access Control, identity management, video management, intrusion detection systems).</li><li class="leading-relaxed">Proficiency in project management tools and software (e.g., Jira, SmartSheets, CAD, BlueBeam etc).</li><li class="leading-relaxed">Knowledge of construction and facility management processes.</li><li class="leading-relaxed">Excellent communication and interpersonal skills.</li><li class="leading-relaxed">Ability to manage multiple projects simultaneously.</li><li class="leading-relaxed">Strong problem-solving and decision-making skills</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Time Type:</strong> Full time</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Employee Type:</strong> Assignee / Regular</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Travel:</strong> Yes, 10% of the Time</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Relocation Eligible:</strong> No</p><p class="my-4 text-gray-700 leading-relaxed">The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.</p><p class="my-4 text-gray-700 leading-relaxed">For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.</p><p class="my-4 text-gray-700 leading-relaxed">Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p><p class="my-4 text-gray-700 leading-relaxed">In addition, Applied endeavors to make our <a href="https://www.appliedmaterials.com/us/en/careers.html" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers site</a> accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations</em>Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://www.appliedmaterials.com/us/en/pages/candidate-privacy-policy.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant Privacy Policy</a></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.