Activate Games

Team Lead (Store Supervisor)

Tier 1 Support Technician

Game Facilitator (Store Associate - PT)

Customer Care Representative

Game Facilitator (Store Associate)

Activate is a technology company building interactive gaming facilities. The Team Lead (Store Supervisor) ensures a positive customer experience, oversees staff, provides guidance, and models exemplary behavior. Key responsibilities include managing customer interactions, handling store operations like check-ins and payments, resolving complaints, training new employees, delegating tasks, and maintaining inventory and facility upkeep. This role is crucial for maintaining high operational standards and customer satisfaction.

Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Team Lead at our store in Sterling located at 20964 Southbank Street, Suite 120. To learn more about us, click here and follow us on Instagram and Facebook @activategames.The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Duties and Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Customer and Store Operations</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them</li><li class="leading-relaxed">Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in</li><li class="leading-relaxed">Resolve customer complaints and escalate to the Store Leader as required</li><li class="leading-relaxed">Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience</li><li class="leading-relaxed">Aware of all Activate Programs, ensure they are applied in compliance with company standards</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">People Leadership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Train new employees, lead with knowledge, maintaining a key focus on customer success</li><li class="leading-relaxed">Coach and foster relationships with incoming potential customers, existing employees and management</li><li class="leading-relaxed">Oversee staff and delegate tasks, supporting them throughout the scheduled shift</li><li class="leading-relaxed">Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Maintenance and Inventory</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understand and assess maintenance requirements related to inventory management and componentry</li><li class="leading-relaxed">Maintain the rooms by delegating cleaning, painting, and any required maintenance</li><li class="leading-relaxed">Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader</li><li class="leading-relaxed">Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Working Environment:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks</li><li class="leading-relaxed">Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store</li><li class="leading-relaxed">While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time</li><li class="leading-relaxed">Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours</li><li class="leading-relaxed">Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder</li><li class="leading-relaxed">Must be comfortable working in an environment with bright flashing lights, loud music, and fog</li><li class="leading-relaxed">Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)</li><li class="leading-relaxed">Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred</li><li class="leading-relaxed">Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset</li><li class="leading-relaxed">Proficient in the use of hand and power tools</li><li class="leading-relaxed">Proficiency in Microsoft Office and related software is an asset</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Perks:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive wage</li><li class="leading-relaxed">Benefits package (Medical, Dental, Vision, and Basic Life Insurance)</li><li class="leading-relaxed">Paid time off</li><li class="leading-relaxed">Casual dress</li><li class="leading-relaxed">Fun and dynamic work environment</li><li class="leading-relaxed">On-site parking</li></ul>Successful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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Gameloft Montreal is seeking a passionate and self-motivated Narrative Designer for Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game. The role involves creating and promoting narrative elements, collaborating with the level design team, and ensuring strong gameplay that balances mechanics, design, and storytelling. The successful candidate will work on developing captivating narrative content, writing dialogues for iconic Disney and Pixar characters, and contributing to quests with compelling story arcs.

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We are looking for a passionate and self-motivated narrative designer to join our Disney Dreamlight Valley design team. A brand cross-platform hybrid life-sim/adventure game already available! Rich with quests, exploration, and engaging activities featuring iconic Disney and Pixar friends, Disney Dreamlight Valley is a 100%-original Gameloft Montreal production, designed by a passionate team just waiting for you to join them!**To learn more about the game:Trailer: <a href="https://www.youtube.com/watch?v=KUl5sWbOinY" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.youtube.com/watch?v=KUl5sWbOinY**</a>Official website: <a href="https://disneydreamlightvalley.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://disneydreamlightvalley.com</a>The narrative designer's role is to create and champion the storytelling elements of the game. They serve as a key resource for all matters related to the narrative (history, structure, characters, context, dialogue, etc.). The narrative designer works in close collaboration with the project's level-design team at each stage of development to create strong gameplay that balances mechanics, design and structure, and the stories being told.The successful candidate will work and write alongside the lead narrative designer, level designers, and a team of dedicated, talented, and friendly narrative designers.Main Tasks:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Write dialogue between characters and the player that includes choices that facilitate self-expression</li><li class="leading-relaxed">Bring the voices of popular and iconic Disney and Pixar characters to life</li><li class="leading-relaxed">Develop engaging narrative content aligned with the philosophy and design pillars of the game</li><li class="leading-relaxed">Contribute to the development of quests with consistent and compelling story arcs</li><li class="leading-relaxed">Produce scripts for voiceover, barks, and quests at a regular cadence for a live-ops release schedule</li><li class="leading-relaxed">Produce and update design documents for all narrative elements</li><li class="leading-relaxed">Merge strong narrative layers with systemic features and balance them</li><li class="leading-relaxed">Identify narrative problems and generate creative solutions with colleagues</li><li class="leading-relaxed">Offer and accept comments respectfully in our brainstorms, gameplay reviews, and table reads</li><li class="leading-relaxed">Collaborate with co-workers on a daily basis</li></ul>

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Team Lead (Store Supervisor)

Tier 1 Support Technician

Team Lead (Store Supervisor)

Game Facilitator (Store Associate - PT)

Customer Care Representative

Game Facilitator (Store Associate)

Team Lead (Store Supervisor)

Team Lead (Store Supervisor)

Game Facilitator (Store Associate)

Job Details