Activate Games

Game Facilitator (Store Associate)

Team Lead (Store Supervisor)

Digital Marketing Leader

Activate is seeking a part-time Game Facilitator for its Scarborough location. This role involves facilitating interactive games, assisting customers with check-in, and maintaining the facility. The ideal candidate thrives in a fast-paced environment, is confident in social situations, and is committed to providing excellent customer experiences. Responsibilities include game briefing, monitoring gameplay, handling transactions, and general cleaning duties.

<p class="my-4 text-gray-700 leading-relaxed">Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.</p><p class="my-4 text-gray-700 leading-relaxed">The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Scarborough store located at, 24 Lebovic Avenue, Unit # C1, Scarborough, Ontario, M1L 4V9.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Duties and Responsibilities:</h3><p class="my-4 text-gray-700 leading-relaxed"><em>Game Facilitation</em></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be professional in thought, language, and action</li><li class="leading-relaxed">Exemplify excellence in facilitation, giving customers a great experience</li><li class="leading-relaxed">Brief new groups thoroughly but concisely prior to the start of their experience</li><li class="leading-relaxed">Observe customers in the gaming area and provide an explanation, if necessary</li><li class="leading-relaxed">Participating with customers in games if needed to ensure customers have an excellent experience</li><li class="leading-relaxed">Monitor and be attentive to game play, giving timely aid as necessary</li><li class="leading-relaxed">Handling any malfunctions with support of the Team Leads</li><li class="leading-relaxed">Maintain a clean and comfortable work environment</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Check-In Facilitation</em></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Warmly greet customers when entering or leaving establishment</li><li class="leading-relaxed">Verify appointment times and explain the check-in process</li><li class="leading-relaxed">Handle cash, debit, credit, or gift card transactions with customers</li><li class="leading-relaxed">Issue receipts, and wristbands</li><li class="leading-relaxed">Answer customer inquiries and involve a Team Lead if the answer is not sufficient</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Facility Maintenance</em></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc</li><li class="leading-relaxed">Painting around the main facility, as needed</li><li class="leading-relaxed">Aiding Team Lead in checking inventory of merchandise</li><li class="leading-relaxed">Resetting and disinfecting wristbands</li><li class="leading-relaxed">Cleaning and disinfecting available lockers and lounge</li><li class="leading-relaxed">Notifying Team Leads immediately of game failures or malfunctions</li><li class="leading-relaxed">Touching up equipment; gluing props, and other unskilled tasks</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1 year of customer service experience is considered an asset</li><li class="leading-relaxed">Must be flexible and available to work evenings, weekends, and holidays</li><li class="leading-relaxed">Strong communication skills, multi-tasking, and time management skills</li><li class="leading-relaxed">Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people</li><li class="leading-relaxed">Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Perks:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive wage</li><li class="leading-relaxed">Opportunities for advancement</li><li class="leading-relaxed">Casual dress</li><li class="leading-relaxed">Employee discount</li><li class="leading-relaxed">Fun and dynamic work environment</li><li class="leading-relaxed">On-site parking</li></ul><p class="my-4 text-gray-700 leading-relaxed">Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.</p><p class="my-4 text-gray-700 leading-relaxed">We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.</p>

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<p class="my-4 text-gray-700 leading-relaxed">We are expanding our Setup team and need someone who is not only experienced but also shares our commitment to excellence.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Overview:</h3><p class="my-4 text-gray-700 leading-relaxed">SOFTSWISS continues to expand the team and is looking for a <strong>Retention Specialist.</strong> You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Product:</h3><p class="my-4 text-gray-700 leading-relaxed"><strong><a href="https://www.softswiss.com/casino-platform/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iGaming Platform</a></strong>:</p><p class="my-4 text-gray-700 leading-relaxed">With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the role:</h3><p class="my-4 text-gray-700 leading-relaxed">You will be responsible for owning and delivering multiple retention projects end-to-end, building and optimizing multi-channel campaigns, and managing bonus mechanics to drive player engagement. You will ensure accurate setup and quality through close collaboration with technical and creative teams, perform thorough QA before launch, and use performance insights to continuously improve results.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and manage 2–3 active projects, ensuring timely and flawless delivery of all retention activities.</li><li class="leading-relaxed">Build, launch, and optimize multi-channel campaigns (email, SMS, push, in-app) using <a href="http://customer.io/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Customer.io</a>.</li><li class="leading-relaxed">Configure and manage bonuses, free spins, reloads, tournaments, and cashback campaigns in the back office.</li><li class="leading-relaxed">Coordinate with Technical Account Managers to validate requirements and ensure accurate setup.</li><li class="leading-relaxed">Perform full QA on campaigns and bonuses prior to launch.</li><li class="leading-relaxed">Monitor performance, analyze results, and recommend data-driven improvements.</li><li class="leading-relaxed">Collaborate with copywriters, designers, and content teams to maintain high execution standards.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+years of CRM/retention experience in iGaming.</li><li class="leading-relaxed">Strong understanding of bonus mechanics and player lifecycle.</li><li class="leading-relaxed">Experience with <a href="http://customer.io/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Customer.io</a>.</li><li class="leading-relaxed">Analytical mindset with high attention to detail.</li><li class="leading-relaxed">Comfortable with HTML.</li><li class="leading-relaxed">English level B1+</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Benefits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full-time remote work opportunities and flexible working hours</li><li class="leading-relaxed">Private insurance</li><li class="leading-relaxed">Additional 1 Day Off per calendar year</li><li class="leading-relaxed">Sports program compensation</li><li class="leading-relaxed">Comprehensive Mental Health Programme</li><li class="leading-relaxed">Free online English lessons with a native speaker</li><li class="leading-relaxed">Generous referral program</li><li class="leading-relaxed">Training, internal workshops, and participation in international professional conferences and corporate events.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Learn more about our hiring process <a href="https://careers.softswiss.com/blog/hiring-guide-softswiss/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a> – what to expect, how to prepare, and what makes SOFTSWISS different.</p>

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Game Facilitator (Store Associate)

Team Lead (Store Supervisor)

Team Lead (Store Supervisor)

Team Lead (Store Supervisor)

Team Lead (Store Supervisor)

Digital Marketing Leader

Game Facilitator (Store Associate)

Game Facilitator (Store Associate)

Team Lead (Store Supervisor)

Job Details