Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate.

Adtran

Intern

Technical Intern

Assembler II

Project Manager (M/F/D)

Mgr, Accounts Payable - 43500

Director of Global Collections

Customer Success Manager

Sr. Director Global Facilities & Site Operations

The intern will join a multidisciplinary team within the Oscilloquartz R&D department to design and develop an enhanced Cesium beam clock for the future Oscilloquartz portfolio. Principle tasks include supporting the Cesium Team in performing measurements and tests on optical components, data analysis, modeling, simulations, and test setups conception and assembly. The intern will also participate in project development meetings.

Student Internship

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Intern Job Description</h2>The intern employee will join a multidisciplinary team part of the Oscilloquartz R&D department.He will collaborate on the design and development of an enhanced Cesium beam clock part of the future Oscilloquartz portfolio.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Principle Tasks:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the Cesium Team in performing measurements and tests on optical components and sub-assemblies.</li><li class="leading-relaxed">Data analysis and reporting to extract key indicators.</li><li class="leading-relaxed">Modeling and simulations.</li><li class="leading-relaxed">Test setups conception and assembly.</li><li class="leading-relaxed">Participate in the project development meetings.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Supplementary Tasks:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Reporting</li><li class="leading-relaxed">Other duties as assigned</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Customers (Internal & External):</h3>Internal:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Director of Time & Frequency</li><li class="leading-relaxed">R&D Cesium Team</li><li class="leading-relaxed">R&D Manager</li></ul>External:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">EPFL</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills / Qualifications / Training / Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s in Engineering Physics, at least 1 year MSc Quantum Science and Engineering</li><li class="leading-relaxed">Relevant Coursework: Calculus, Classical and Quantum Physics, Optics and Laser Physics, Electronics, Semiconductor devices.</li><li class="leading-relaxed">Programming: knowledge of C, MatLab, C++, Python.</li><li class="leading-relaxed">Software and utilities: MS Office.</li></ul>Languages:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">English: C1 level</li><li class="leading-relaxed">French: nice to have</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Required technical skills: proficient with the use of oscilloscopes, multimeters and optical testing equipment.</li><li class="leading-relaxed">The employee is part of the R&D Cesium Team and follows the same work schedule</li><li class="leading-relaxed">The job is full-time (40 hours/week) and on site in Oscilloquartz SA St.-Blaise</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Success Criteria:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Autonomous, willing to learn</li></ul>

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The Customer Success Manager (CSM) at Anthology ensures customers derive value throughout their journey, focusing on success and retention. The CSM builds strong relationships, understands customer goals, creates action plans, connects them to resources, resolves issues, and ensures a world-class experience. This role collaborates with internal teams, identifies expansion opportunities, and provides strategic direction to foster customer growth and achieve greater ROI from Anthology products.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Location: This role is open only to candidates residing in England or Scotland due to operational constraints.The Opportunity:offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.For more information about and our career opportunities, please visit www.anthology.com.The Customer Success Manager (CSM) ensures that customers see value throughout their entire journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities.This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion.The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle.Primary responsibilities will include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Developing strong relationships with customers centered on ensuring their success and business goals achieved</li><li class="leading-relaxed">Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive</li><li class="leading-relaxed">Executing prescriptive playbooks based on customer need</li><li class="leading-relaxed">Developing an understanding of and responding to customer questions on the full portfolio of products and services, including their features, benefits, and use cases</li><li class="leading-relaxed">Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback</li><li class="leading-relaxed">Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of solutions</li><li class="leading-relaxed">Promoting customer engagement in the online Community, as well as -hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers</li><li class="leading-relaxed">Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals</li><li class="leading-relaxed">Acting as the customer’s liaison to all their needs within, triaging requests and bringing in the appropriate teams and resources to assist</li><li class="leading-relaxed">Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives</li><li class="leading-relaxed">Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed</li><li class="leading-relaxed">Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including:</li><li class="leading-relaxed">External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies</li><li class="leading-relaxed">Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as business needs</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Acting as an information conduit from and the industry to customers, providing latest information on both products and services, resources, and higher education industry trends</li><li class="leading-relaxed">Driving advocacy in the form of references and success stories</li><li class="leading-relaxed">Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships</li><li class="leading-relaxed">Conducting strategic partnership reviews</li><li class="leading-relaxed">Building and maintaining relationships across the customer’s organization, including with C-suite institutional leadership</li><li class="leading-relaxed">Owning and managing the entire renewal cycle</li></ul>The Candidate:Required skills/qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent</li><li class="leading-relaxed">At least 5 years of related experience in Customer Service, Customer Success, and/or Education Technology serving the higher education sector</li><li class="leading-relaxed">Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism</li><li class="leading-relaxed">Excellent oral and written communication skills, including facilitating productive and action oriented executive sessions</li><li class="leading-relaxed">Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment</li><li class="leading-relaxed">Proven track record of successfully managing large/high value accounts and developing strong customer relationships with all levels of an organization</li><li class="leading-relaxed">Advanced problem-solving and critical thinking skills</li><li class="leading-relaxed">Ability to multitask and to consistently perform under the pressure of deadlines and other demands by appropriately triaging tasks according to strategic priorities</li><li class="leading-relaxed">Highly organized, proactive and impactful communicator driven by a desire to help customers succeed</li><li class="leading-relaxed">Ability to thrive in a results-oriented, collaborative environment</li><li class="leading-relaxed">Fluency in written and spoken English, French and Italian</li></ul>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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Intern

Technical Intern

Assembler II

Project Manager (M/F/D)

Mgr, Accounts Payable - 43500

Director of Global Collections

Customer Success Manager

Customer Success Manager

Sr. Director Global Facilities & Site Operations

Job Details