<p>The Decision Intelligence company</p><p><br></p>

Aera Technology

Client Partner | Enterprise Platform Sales | Decision Intelligence

Client Partner | Enterprise Platform Sales | AI /ML Decision Intelligence | Texas

Client Partner | Enterprise Platform Sales | AI /ML Decision Intelligence | NY/NJ

Senior Platform Administration Engineer

Product Manager (Decision Intelligence)

Sr. Software Engineer Back End

Senior Performance Engineer

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Keywords Studios

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The Product Planner Lead oversees the delivery of reporting and analysis services for the Product Planner team, focusing on optimizing LLM models for clients.  This role ensures efficient and effective service delivery, meeting agreed-upon SLAs.  Key responsibilities include managing client relationships, monitoring performance, addressing service issues, leading and guiding a team of Product Planners, and ensuring compliance with security standards.  The position requires strong communication, problem-solving, and leadership skills, alongside a deep understanding of AI fundamentals and LLM technology.  The role also involves preparing performance reports and driving continuous improvement initiatives within the service delivery process.

<p>At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.</p>

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>The Product Planner Lead is responsible for overseeing the delivery of reporting and analysis services to client for the Product Planner team, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on the delivery of reports and analysis in support of optimizing LLM models for client. The Product Planner Lead plays a key role in coordinating between client and the Product Planners and ensuring that the agreed service level agreements (SLAs) are met. Additionally, the Product Planner Lead, will oversee the team of Product Planners, managing the performance.</p><p>Please note that this position is not directly related to gaming; it focuses on AI engine development.</p><p><strong>Key Responsibilities and Activities</strong></p><p><strong>Service Delivery Management</strong>: </p><ul> <li>Ensure that the AI Research services are delivered to the client according to agreed service levels.</li> <li>Monitor and manage performance, adjusting as needed to meet targets and service levels. </li> </ul><p><strong>Performance Monitoring</strong>: </p><ul> <li>Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards.</li> <li>Address performance issues or gaps and develop corrective actions to improve results. </li> </ul><p><strong>Customer Relationship:</strong> </p><ul> <li>Act as the primary point of contact for clients regarding service issues, escalations, and requests.</li> <li>Ensure customer satisfaction by resolving issues quickly and maintaining clear communication.</li> <li>Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. </li> </ul><p><strong>Team Management:</strong> </p><ul> <li>Lead and coordinate the team responsible for service delivery, ensuring roles and responsibilities are well defined.</li> <li>Provide support and guidance to team members to improve their performance and productivity.</li> <li>Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. </li> </ul><p><strong>Security and Compliance:</strong> </p><ul> <li>Identify potential risks to service delivery and develop mitigation plans.</li> <li>Ensure that the service delivery process is flexible enough to address unforeseen challenges.</li> <li>Ensure all service delivery processes align with zero trust security principles and industry compliance standards. </li> </ul><p><strong>Reporting and Analysis</strong>: </p><ul> <li>Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders.</li> <li>Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making. </li> </ul><p><strong>Continuous Improvement</strong>: </p><ul> <li>Identify areas where service delivery can be improved and implement new processes, tools, or strategies.</li> <li>Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness.</li> </ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.</li> <li>Proven experience in service delivery management within the AI or Software services industry.</li> <li>Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.</li> <li>Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.</li> <li>Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.</li> <li>Management Skills: 1+ years’ experience in leading teams with larger than 3 people.</li> <li>This role requires availability during Pacific Time (PST) business hours.</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><ul> <li>Base pay of $29/h - $35/h, depending on experience.</li> <li>Benefits package including Medical, Dental and Vision</li> <li>Vacation and sick leave - Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week</li> <li>Life &amp; Disability coverage</li> <li>Paid Basic and AD&amp;D insurance</li> <li>Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage</li> <li>Voluntary FSA</li> <li>401(k) retirement plan</li> </ul><p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.</p><p>Note to Recruitment Agencies</p><p>Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.&nbsp;</p><p>Privacy Notice </p><p>By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at&nbsp; <a tabindex="0" data-role="button-link" class="button--2de5X button--14TuV tertiary--1JsWJ external" rel="nofollow noreferrer noopener" target="_blank" href="https://www.keywordsstudios.com/en/applicant-privacy-notice">https://www.keywordsstudios.com/en/applicant-privacy-notice</a>.</p><p>Role Information: EN</p><p>Studio: Keywords Studios</p><p>Location: Americas, United States</p><p>Area of Work: </p><p>Service: Globalize</p><p>Employment Type: Permanent</p><p>Working Pattern: Full Time, On-site</p></div></section>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Aera Technology is looking for a Client Partner to join their Enterprise Platform Sales team.  The ideal candidate will be based in the UK, ideally the London area, and have 10+ years of direct sales experience with a recognized data and analytics enterprise software firm, with an emphasis on Operations, Supply Chain Management and/or Digital Transformations.  Responsibilities include targeting and closing new large enterprise clients, promoting value creating ideas within existing clients, owning the C- and VP-level client relationships, articulating market positioning, and serving as a subject matter expert in the client's industry and business.  The candidate will also be responsible for developing and owning the long-term strategic roadmap, a pragmatic path to executing the vision, and the benefits case for the transformation. 

<div class="section page-centered" data-qa="job-description"><div>Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.</div><div><br></div><div>Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.&nbsp;</div><div><br></div><div>Please read the job description thoroughly. Candidates based in any major city in the UK will be considered - London area is ideal</div></div><div class="section page-centered"><div><h3>Responsibilities </h3><ul class="posting-requirements plain-list"><ul><li>Become an important part of our hyper-growth</li><li>Target and close new large enterprise clients using a consultative, value-based selling approach</li><li>Promote value creating ideas within existing clients, which expand Aera’s relationships and usage of our unique DI platform</li><li>Own the C- and VP-level client relationships; acting as a trusted partner and advisor</li><li>Articulate our market positioning, why our technology is differentiated, and how our platform can impact the client’s business through engaging their business and technology stakeholders</li><li>Serve as a subject matter expert in the client’s industry and business from strategic intent to functional areas</li><li>Develop and own the long-term strategic roadmap, a pragmatic path to executing the vision, and the benefits case for the transformation</li><li>Act with integrity and urgency in responding to client requests</li><li>Collaborate with cross-functional team members to deliver exceptional service to your clients and secure upsells</li><li>Meet or exceed new ACV and customer revenue targets</li></ul></ul></div></div><div class="section page-centered"><div><h3>About You </h3><ul class="posting-requirements plain-list"><ul><li>Must be based in UK, ideally the London area</li><li>A player - 10 + years of direct sales experience with a recognized data and analytics enterprise software firm, with an emphasis on Operations, Supply Chain Management and/or Digital Transformations</li><li>Experience promoting vision and value / outcome based selling</li><li>Familiarity and experience with Big Data, RPA/Process Mining, and AI/ML preferred</li><li>Highly motivated with a strong track record of success, including consistently meeting or exceeding goals</li><li>Ability to quickly understand and diagnose the key challenges facing clients and prospects</li><li>Demonstrated ability to build enduring strategic relationships with senior executives</li><li>Ability to express a bold point of view, both to engage and challenge your stakeholders</li><li>Skilled at crisply articulating the value potential of new and transformational solutions</li><li>Passionate about the power of technology to fundamentally transform the way corporations’ function</li><li>Willingness to travel on a frequent and regular basis</li><div><br></div></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 10pt">If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).&nbsp; So join us, and let’s build this!</span></div><div><br></div><div><span style="font-size: 10pt">Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. </span></div></div>