<p>The Decision Intelligence company</p><p><br></p>

Aera Technology

Sr. Technical Support Engineer (Night Shift)

Global Head, Solution Engineering | Pre-Sales

Technical Support Engineer (Night Shift)

Principal Solution Engineer

Client Partner | Enterprise Platform Sales

Web Manager

Tech Lead - Python Engineering

Aera Technology is a Decision Intelligence company that delivers innovation and services to enable enterprises to operate sustainably, intelligently, and efficiently. As a Senior Technical Support Engineer, you will be a technical leader with extensive knowledge, tasked with solving complex problems, improving products and processes, and often leading small project teams. You will act as a key technical authority and escalation point for the organization.

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<p class="my-4 text-gray-700 leading-relaxed">Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.</p><p class="my-4 text-gray-700 leading-relaxed">As a Senior Technical Support Engineer, you are a technical leader with extensive knowledge. You use best practices and a deep understanding of business issues to improve our product and processes. You are tasked with solving the most complex problems—those where precedent may not even exist. You often lead small project teams, formally train junior staff, and work independently as a key technical authority for the organization. You are a key escalation point.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Novel Problem Resolution: Investigate and resolve novel, ambiguous, and system-wide issues that have no existing solution (e.g., multi-tenant platform bugs, obscure performance degradation, complex integration failures).</li><li class="leading-relaxed">Cross-Functional Leadership: Lead cross-functional “tiger teams” (involving Support, Engineering, PSE, SRE) to resolve critical, high-impact customer incidents.</li><li class="leading-relaxed">Formal Training: Design, document, and deliver formal technical training programs and certification materials for the entire global support team.</li><li class="leading-relaxed">Proactive Analysis: Proactively analyze product architecture and support data to identify and advocate for long-term solutions, preventing entire classes of problems.</li><li class="leading-relaxed">Liaison to Engineering: Represent the entire support organization in product roadmap, architectural review, acting as the “voice of the customer” and “voice of support.”</li><li class="leading-relaxed">Identify and submit 3 strategic product/platform improvements based on root cause analysis, with at least 1 being accepted onto the official product roadmap.</li><li class="leading-relaxed">Set the technical standard for the entire support organization - 90%+ of tickets (PBLOGs, CETRIs, PSEs) to be high quality - clear & complete details of analysis, troubleshooting, facts, steps taken so far.</li><li class="leading-relaxed">Ideate, develop, and roll out new diagnostic tools and troubleshooting guides.</li><li class="leading-relaxed">Act as the primary technical lead for 100% of P0 (highest-level) incidents, driving resolution and authoring the official RCA.</li><li class="leading-relaxed">Decrease the average resolution time for P0 incidents by 25%.</li><li class="leading-relaxed">Lead 100% of weekly/bi-weekly/monthly status calls with Customers.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7+ years of experience in technical support, DevOps, or software engineering.</li><li class="leading-relaxed">Expert-level knowledge of the product's architecture, database structure, and underlying technologies (e.g., cloud platforms, containerization).</li><li class="leading-relaxed">Experience with code-level debugging (e.g., reading stack traces, writing scripts to test or fix issues).</li><li class="leading-relaxed">Proven ability to lead complex, cross-functional projects from inception to completion.</li><li class="leading-relaxed">Exceptional communication and influence skills, with the ability to present technical concepts to senior leadership.</li></ul><p class="my-4 text-gray-700 leading-relaxed">If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!</p><p class="my-4 text-gray-700 leading-relaxed">Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Benefits Summary</strong></p><p class="my-4 text-gray-700 leading-relaxed">At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.</p>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?</strong></p><p class="my-4 text-gray-700 leading-relaxed">J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.</p><p class="my-4 text-gray-700 leading-relaxed">The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situation</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">We are seeking an Analyst to join our Intellectual Property team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the Intellectual Property team, whose responsibilities extend beyond those of traditional Analyst. The ideal person for this role will need to not only have a strong grasp of the Intellectual Property industry, but also be flexible and a strategic thinker able to take on a variety of tasks.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating complex financial models</li><li class="leading-relaxed">Performing and synthesizing in-depth industry, technology, and company-specific research</li><li class="leading-relaxed">Writing reports and preparing presentations</li><li class="leading-relaxed">Attending client meetings to collect information for analyses</li><li class="leading-relaxed">Reviewing and analyzing financial, marketing and other documents produced in litigation</li><li class="leading-relaxed">Critiquing opposing parties' economic arguments</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in finance, accounting and/or economics</li><li class="leading-relaxed">Academic success – minimum 3.5 GPA</li><li class="leading-relaxed">Proficient in Microsoft Excel, Word and PowerPoint</li><li class="leading-relaxed">Excellent written and oral communication skills</li><li class="leading-relaxed">High degree of professionalism, integrity, flexibility</li><li class="leading-relaxed">Exceptional analytical skills</li><li class="leading-relaxed">Ability to work well in a team environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Relevant work experience including accounting, finance, economics, valuation methodologies, and/or financial modeling preferred</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Physical and Mental Job Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be willing to work in person in our Houston, TX office</li></ul><p class="my-4 text-gray-700 leading-relaxed">#LI-PF1</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Some of the Benefits We Have Include</h3><p class="my-4 text-gray-700 leading-relaxed">J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our flexible work environment allows employees to work remotely, when needed</li><li class="leading-relaxed">Generous PTO Policy</li><li class="leading-relaxed">Medical, Dental, and Vision Insurance</li><li class="leading-relaxed">401k Match</li></ul><p class="my-4 text-gray-700 leading-relaxed">A reasonable estimate of the salary range for this role is $70,000 - $85,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other Duties</h3><p class="my-4 text-gray-700 leading-relaxed">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p class="my-4 text-gray-700 leading-relaxed">By submitting your application, you acknowledge that you have read the <a href="https://jsheld.com/online-privacy-notice" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">J.S. Held Online Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click <a href="https://www.jsheld.com/online-privacy-notice#:~:text=comments%20or%20concerns.-,VIII.,-Personal%20Information%20We" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a> to learn more about the personal information we collect and <a href="https://www.jsheld.com/online-privacy-notice#:~:text=CALIFORNIA%2DBASED%20INDIVIDUALS%20ONLY" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a> to learn about additional privacy rights that may be available.</p><p class="my-4 text-gray-700 leading-relaxed">Please explore what we’re all about at <a href="http://www.jsheld.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.jsheld.com.</a></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EEO and Job Accommodations</h3><p class="my-4 text-gray-700 leading-relaxed"><em>We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Programming Patterns

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Sr. Technical Support Engineer (Night Shift)

Global Head, Solution Engineering | Pre-Sales

Technical Support Engineer (Night Shift)

Principal Solution Engineer

Client Partner | Enterprise Platform Sales

Client Partner | Enterprise Platform Sales

Client Partner | Enterprise Platform Sales

Web Manager

Tech Lead - Python Engineering

Job Details