AffirmedRx

Client Manager - PharmD

Vice President, Health Systems Strategy

Clinical Operations Pharmacist

Chief Financial Officer

Director, Client Management

Director, Utilization Management Review

AffirmedRx is seeking a Client Manager with a PharmD to enhance healthcare outcomes through transparent pharmacy benefit management. The role involves developing and managing client relationships, implementing clinical strategies, and serving as the primary point of contact. Responsibilities include analyzing data, collaborating with internal teams, delivering client presentations, and managing contractual obligations. The Client Manager will also monitor performance, provide recommendations, and support new client implementations. The ideal candidate will have a Bachelor's Degree, PharmD or clinical background, at least three years of experience in pharmacy, health plan, managed care, or PBM, and prior client management experience. Proficiency in Microsoft Office, strong communication, and problem-solving skills are essential.

<div> AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology. Join us in improving health care outcomes for all!&nbsp; We promise to do what’s right, always. Position Summary: The Client Manager is responsible for developing and managing relationships with clients, consultants, brokers, and partners. &nbsp;This role involves developing and implementing strategies to maintain and enhance client satisfaction, including collaborating with internal departments to meet client needs. The Client Manager serves as the primary point of contact for clients, addressing inquiries, resolving issues, and identifying opportunities for growth. They analyze client feedback to drive continuous improvement and maintain strong relationships built on trust and transparency.&nbsp;&nbsp; What you will do: Member and Client Management: <ul> <li>Develop and implement clinical program strategies to optimize patient care outcomes, medication adherence, and overall member experience and plan performance</li> <li>Collaborate cross-functionally with internal stakeholders, including pharmacy, implementations, analytics, and account management teams, to align clinical initiatives with client needs and objectives</li> <li>Serve as the primary point of contact for clients regarding clinical program performance, outcomes, and strategic recommendations, fostering strong client relationships and trust</li> <li>Analyze data and trends to identify opportunities for program enhancement, cost savings, and quality improvement, leveraging insights to drive informed decision-making and innovation</li> <li>Remain informed on industry trends, regulatory changes, and best practices in clinical program management, incorporating relevant insights into program design and implementation</li> <li>Develop and deliver client presentations, reports, and updates on clinical program performance, demonstrating value proposition and ROI to key stakeholders</li> <li>Collaborate with clients to tailor clinical programs and initiatives to meet the unique needs of their member populations, ensuring alignment with organizational objectives and priorities</li> <li>Provide strategic input into the development of new clinical programs and initiatives, including pilot programs, enhancements, and expansions, to address emerging healthcare challenges and opportunities</li> <li>Participate in client webinars, training, and other forums to educate (Travel to client open enrollment or benefit fairs may be required)</li> <li>Provide ongoing support which may include but not limited to, interpreting plan design, research and resolving phone calls, written and electronic inquiries, resolving claims, benefit, and enrollment issues</li> <li>Establish and develop relationships with key client decision-makers, understand their healthcare strategy and goals, determine how AffirmedRx can best help them achieve their desired results</li> <li>Manage and execute client contractual requirements and guarantees</li> <li>Retain clients</li> <li>Communicate drug information to clients and respond to plan-specific clinical inquiries; support resolution of member-specific inquiries</li> </ul> Performance Monitoring <ul> <li>Maintain an understanding of industry trends and provides clients with insights and recommendations</li> <li>Meet with clients to discuss trends, review relevant pharmacy data, and provide recommendations with supportive rationale for strategies</li> <li>Lead client discussions on clinical trends, review relevant pharmacy data, and provide recommendations with supportive rationale for clinical and plan management strategies</li> <li>Develop client relationship and clinical strategy plans</li> <li>Monitor key performance indicators and facilitate timely interventions</li> <li>Analyze and evaluate pharmacy benefit reporting and create ad-hoc reports as requested</li> </ul> Collaboration <ul> <li>Partner with client team members and internal support teams to provide best-in-class member and client service</li> <li>Support implementation of new clients, plans, plan changes, and other plan set-up requirements (This may include gathering plan requirements, building/coding plans, conducting peer review quality control, review of testing and claims output)</li> <li>Partner with Implementation team during new client onboarding to ensure a seamless transition from implementation to client management</li> <li>Identify and contribute to process improvement efforts within the team</li> <li>Provide guidance on internal and external collaborative projects and needs</li> </ul> What you need: <ul> <li>Minimum qualifications include a Bachelor’s Degree, PharmD or Clinical related required</li> <li>Relevant experience for at least three (3) years in pharmacy - health plan, managed care, or pharmacy benefits management (PBM) experience preferred</li> <li>Prior client management experience preferred</li> <li>Proficient in Microsoft Office Suite with emphasis on Microsoft Excel</li> <li>Detail oriented, consultative, strong presenter, excellent communication &amp; organization skills, ability to bring stakeholders together to identify solutions to challenges</li> <li>Client management skills, pharmacy benefit knowledge, effective and creative problem solver</li> <li>Ability to balance multiple complex projects simultaneously and prioritize and manage through change</li> <li>Exceptional written and verbal communication skills</li> <li>Flexible, highly organized, and able to shift priorities easily</li> <li>Ability to travel and present to small and large group</li> <li>Willingness and ability to travel (20%-40%)</li> </ul> What you get: <ul> <li>To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.</li> <li>To work in a culture where people thrive because when OUR team thrives, OUR business thrives.</li> <li>Competitive compensation, including health, dental, vision and other benefits.</li> </ul> &nbsp;Note:&nbsp; AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration. &nbsp; &nbsp;</div>

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Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. We are hiring a Back-End Developer to design, create, and update a backend API using Cockroach DB and Python Flask. This role involves building new endpoints based on team requests and maintaining existing Python/Flask backend projects.

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Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.comWant to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/Cyara’s Values:At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.Cyara’s Diversity, Equity, Inclusive and Belonging:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Position:</li><li class="leading-relaxed">We are currently hiring for a Back-End Developer who will design, create and update a backend API that will offer various functionality to end-users. Building on top of a Cockroach DB Database and Python Flask the successful candidate will be responsible for designing and building new endpoints based on the requests coming from different teams and projects. You will also work on maintaining and building different backend projects developed in Python and Flask.</li><li class="leading-relaxed">What You'll Do:</li><li class="leading-relaxed">Technical Requirements:</li><li class="leading-relaxed">Strong command of Python (preferably 3.x).</li><li class="leading-relaxed">Experience with Python web development, including writing clean, modular and maintainable code.</li><li class="leading-relaxed">Familiarity with Python libraries commonly used in Flask projects (e.g., requests and others relevant to your project).</li><li class="leading-relaxed">Proficiency with SQL Alchemy</li><li class="leading-relaxed">Experience designing and managing database schemas, relationships (e.g., one-to-many, many-to-many) and migrations using Alembic. - Strong understanding of relational databases (e.g., MySQL) and writing efficient SQL queries.</li><li class="leading-relaxed">Experience with Redis for caching, session management, or real-time data processing.</li><li class="leading-relaxed">Knowledge of database optimization, indexing, and transaction management.</li><li class="leading-relaxed">Knowledge of Flask concepts like routing and request handling.</li><li class="leading-relaxed">Solid understanding of HTTP protocols, RESTful API development, and web application architecture.</li><li class="leading-relaxed">Experience with API testing tools (e.g., Postman, curl) and debugging.</li><li class="leading-relaxed">Familiarity with version control with Git (GitHub).</li><li class="leading-relaxed">Familiarity with deployment tools and platforms (e.g., Docker, AWS).</li><li class="leading-relaxed">Knowledge of testing frameworks like PYTEST and UNITTEST for writing unit and integration tests.</li></ul>Experience required for this role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years in a Backend Development role</li><li class="leading-relaxed">Strong experience with developing object-oriented Python applications</li><li class="leading-relaxed">Strong experience with Python frameworks such as Flask</li><li class="leading-relaxed">Strong experience designing and building RESTful API’s</li><li class="leading-relaxed">Fundamental knowledge of SQL, as well as experience in data modelling of relational databases</li><li class="leading-relaxed">A solid understanding of how web applications work including security, session management, and best development practises</li><li class="leading-relaxed">Unit tests writing experience Testing and test automation on Python</li><li class="leading-relaxed">Practical knowledge of Linux \ Unix based OS</li><li class="leading-relaxed">Practical knowledge of test methodologies, relevant standards, processes, and tools</li><li class="leading-relaxed">Excellent communication skills, including written and verbal English</li><li class="leading-relaxed">Good knowledge of GIT</li></ul>Why you should join us:At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.Interested? Know someone who might be? Apply online now.Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

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