AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player.

AGS - American Gaming Systems

Field Service Lead

Technical Support Specialist

Field Service Technician II

Scheduling Specialist

Software Quality Assurance Engineer

Sales Enablement Specialist- Interactive

Account Executive- Slots

Software Engineer II- Interactive

The Field Service Lead position combines administrative support and project management. This role assists the Regional Service Manager or Field Service Supervisor with daily administrative tasks and technician scheduling. The position also functions as the project manager for critical and high-profile work order projects. The Field Service Lead position requires flexibility as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.

Staff Software Engineer

Job SummaryThe Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Has administrative responsibility within company systems such as the Field Service ticketing tool and the Corporate ERP.</li><li class="leading-relaxed">Performs routine audits of technician service activity in company’s service ticket system</li><li class="leading-relaxed">Coordinates and supervises local projects for all customer work orders</li><li class="leading-relaxed">Responsible to ensure install process is followed from pre-install to post-install</li><li class="leading-relaxed">Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties</li><li class="leading-relaxed">Interacts with local Compliance officials and ensures local technicians observe all facility protocols</li><li class="leading-relaxed">Oversees local casino paperwork necessary to complete work orders</li><li class="leading-relaxed">Supervises the real-time maintenance of published assets in each facility</li><li class="leading-relaxed">Within the Field Service ticketing tool, audits accuracy of asset database and creates corrective action plan to improve as necessary</li><li class="leading-relaxed">Conducts and compiles site surveys</li><li class="leading-relaxed">Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements</li><li class="leading-relaxed">Some working knowledge of all products AGS offers</li><li class="leading-relaxed">May participate in installs or removal of old machines</li><li class="leading-relaxed">Completes all reports and paperwork in a timely manner</li><li class="leading-relaxed">Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools</li><li class="leading-relaxed">Thorough understanding of Company appearance standards for assets</li><li class="leading-relaxed">Must have a good working knowledge of customer's policies and procedures prior to performing work orders</li><li class="leading-relaxed">Works as a team player/leader/motivator</li><li class="leading-relaxed">Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management</li><li class="leading-relaxed">Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment</li></ul>Skills and Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior gaming experience preferred</li><li class="leading-relaxed">High School diploma or GED required</li><li class="leading-relaxed">Basic project management skills</li><li class="leading-relaxed">Requirement to obtain licensing approval by tribal and/or state gaming regulators</li><li class="leading-relaxed">Technical certification(s) relating to work on computers and PCs desirable</li><li class="leading-relaxed">On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.</li><li class="leading-relaxed">Experience with large installs/removals/theme changes</li><li class="leading-relaxed">Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.</li><li class="leading-relaxed">Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)</li><li class="leading-relaxed">Some knowledge of working with progressive controllers, servers and other networking devices</li><li class="leading-relaxed">Knowledge of the difference between Class II and Class III</li><li class="leading-relaxed">Basic understanding of AC/DC electronics</li><li class="leading-relaxed">Highly developed problem solving skills</li><li class="leading-relaxed">Understands networking with CAT5 and fiber</li><li class="leading-relaxed">High proficiency in multi-platform installs/upgrades/theme changes</li></ul>Note: All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.*AGS is an equal opportunity employer.

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Lead Game Product Manager - EA Sports FC

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Senior Systems Game Designer - EA SPORTS™ FC

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Electronic Arts is seeking a Lead Game Product Manager for EA SPORTS FC to lead a team of Product Managers focused on monetization. This role involves strategic planning, designing live content and features, conducting in-depth data analysis, and creating roadmaps to enhance player engagement and drive revenue. The manager will also coach their team, track gaming trends, and collaborate with various internal and external partners to pioneer the future of football experiences.

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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Lead Game Product Manager (Monetization), Game Product Management - EA SPORTS™ FCEA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.After nearly 30 years of creating genre-defining, interactive football experiences with the world's biggest football entertainment platform, EA SPORTS FIFA. We have embarked on a new era, as EA SPORTS FC as we strive to take global football experiences to new heights, on behalf of football fans everywhere.With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to a global community of fans, we invite you to join us and pioneer the future of football with EA SPORTS!The Live Product Manager's mission, in close collaboration with the wider Live Content Team, is to help create the most engaging and rewarding live service experience for our players. You will have a mix of strategic skills, creative instinct and analytical ability that can help create relevant plans and content strategies that benefit our players. As a Lead GPM for Monetization, you will coach and grow a team of Product Managers who produce content for the in-game store, battle pass and other monetized features.A Product Manager will partner directly with Producers, Game Designers, Artists and external partners to further the growth of FC.Your Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead a team of Product Managers in their career development, staffing & coaching your team to excellence in our craft using a growth mindset and a continuous improvement attitude.</li><li class="leading-relaxed">Lead other Product Managers in strategic planning for your area, ensuring the goals are in synergy with other parts of the product.</li><li class="leading-relaxed">Dive into the craft by designing live content, stories and features that drive monetization throughout the product cycle.</li><li class="leading-relaxed">Conduct and communicate in-depth analysis of in-game behaviour trends using data insights and strong business acumen to impact top line KPIs.</li><li class="leading-relaxed">Create, negotiate and communicate concise and inspiring roadmaps, strategies and execution plans for your product space.</li><li class="leading-relaxed">Be passionate about, and represent the voice and needs of our customers and partners within FC.</li><li class="leading-relaxed">Determine measurement plans, testing strategies, execute A/B testing campaigns and conduct post mortems.</li><li class="leading-relaxed">Work closely with the game team to both create new live service spaces within our game modes, as well as drive best-practice strategies for new live service levers in your existing product space.</li><li class="leading-relaxed">Track and develop an expert level understanding of gaming trends and insights from the market.</li><li class="leading-relaxed">Create live content stories & plans using a combination of real and imagined football events.</li><li class="leading-relaxed">Collaborate with our internal technical partner groups, being a key stakeholder in technologies that impact the game or live service.</li><li class="leading-relaxed">Partner with Central teams and craft requirements for all player facing features outside the game team's scope.</li></ul>Your Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A passion for games with a player first mentality.</li><li class="leading-relaxed">8 years of Product Management or other relevant Game discipline experience required (ideally in Live Services).</li><li class="leading-relaxed">Experience managing other Product Managers (at least teams of 2-3), including performance feedback & reviews, coaching and mentorship skills.</li><li class="leading-relaxed">A good understanding of the core mechanics of FC and its live features, or willing to develop this understanding in the role through dedication to play and through game mechanics expertise.</li><li class="leading-relaxed">Experience leading monetization strategies or initiatives to maximize revenue generation from a game (ideally a live service) while ensuring a positive player experience.</li><li class="leading-relaxed">Self-motivated team player that brings excitement and enthusiasm to work each day.</li><li class="leading-relaxed">Strong analytical skills and experience with data driven product design and decision making, including drawing conclusions from ambiguous data and leading analytics in behavioural investigations.</li><li class="leading-relaxed">Strong communication and writing skills, with experience autonomously preparing and presenting decks to various senior stakeholders.</li><li class="leading-relaxed">The ability to adapt to a variety of delivery methodologies in play.</li><li class="leading-relaxed">Highly desirable but not essential: A football fan.</li></ul>Experienced in:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Successful live service console and/or mobile games having delivered and maintained at least one product through the product life cycle.</li><li class="leading-relaxed">Identifying gaps and iterations in an existing product and choosing a direction to pursue to capture opportunities.</li><li class="leading-relaxed">Designing content, campaigns and features that maximize acquisition, engagement, and monetization throughout the product life cycle, with the ability to feel whether content will resonate due to your domain expertise with the game.</li><li class="leading-relaxed">Obtaining insights and developing strategies through analytical metrics driven analysis and design experimentation.</li></ul>COMPENSATION AND BENEFITSThe ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).PAY RANGES<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD</li></ul>In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Field Service Lead

Technical Support Specialist

Field Service Technician II

Scheduling Specialist

Software Quality Assurance Engineer

Sales Enablement Specialist- Interactive

Account Executive- Slots

Account Executive- Slots

Software Engineer II- Interactive

Job Details