<p>AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player.</p>

AGS - American Gaming Systems

Field Service Lead

Product Technical Trainer

Cost Accountant

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Field Service Technician II

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The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.

Software Engineer II- Interactive

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Summary</h3><p class="my-4 text-gray-700 leading-relaxed">The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Has administrative responsibility within company systems such as the Field Service ticketing tool and the Corporate ERP.</li><li class="leading-relaxed">Performs routine audits of technician service activity in company’s service ticket system</li><li class="leading-relaxed">Coordinates and supervises local projects for all customer work orders</li><li class="leading-relaxed">Responsible to ensure install process is followed from pre-install to post-install</li><li class="leading-relaxed">Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties</li><li class="leading-relaxed">Interacts with local Compliance officials and ensures local technicians observe all facility protocols</li><li class="leading-relaxed">Oversees local casino paperwork necessary to complete work orders</li><li class="leading-relaxed">Supervises the real-time maintenance of published assets in each facility</li><li class="leading-relaxed">Within the Field Service ticketing tool, audits accuracy of asset database and creates corrective action plan to improve as necessary</li><li class="leading-relaxed">Conducts and compiles site surveys</li><li class="leading-relaxed">Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements</li><li class="leading-relaxed">Some working knowledge of all products AGS offers</li><li class="leading-relaxed">May participate in installs or removal of old machines</li><li class="leading-relaxed">Completes all reports and paperwork in a timely manner</li><li class="leading-relaxed">Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools</li><li class="leading-relaxed">Thorough understanding of Company appearance standards for assets</li><li class="leading-relaxed">Must have a good working knowledge of customer's policies and procedures prior to performing work orders</li><li class="leading-relaxed">Works as a team player/leader/motivator</li><li class="leading-relaxed">Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management</li><li class="leading-relaxed">Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills and Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior gaming experience preferred</li><li class="leading-relaxed">High School diploma or GED required</li><li class="leading-relaxed">Basic project management skills</li><li class="leading-relaxed">Requirement to obtain licensing approval by tribal and/or state gaming regulators</li><li class="leading-relaxed">Technical certification(s) relating to work on computers and PCs desirable</li><li class="leading-relaxed">On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.</li><li class="leading-relaxed">Experience with large installs/removals/theme changes</li><li class="leading-relaxed">Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.</li><li class="leading-relaxed">Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)</li><li class="leading-relaxed">Some knowledge of working with progressive controllers, servers and other networking devices</li><li class="leading-relaxed">Knowledge of the difference between Class II and Class III</li><li class="leading-relaxed">Basic understanding of AC/DC electronics</li><li class="leading-relaxed">Highly developed problem solving skills</li><li class="leading-relaxed">Understands networking with CAT5 and fiber</li><li class="leading-relaxed">High proficiency in multi-platform installs/upgrades/theme changes</li></ul><p class="my-4 text-gray-700 leading-relaxed">Note: All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).</p><p class="my-4 text-gray-700 leading-relaxed">*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.*</p><p class="my-4 text-gray-700 leading-relaxed">AGS is an equal opportunity employer.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at <a href="https://www.playags.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.playags.com</a>.</p>

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Field Service Lead

Product Technical Trainer

Cost Accountant

Senior Executive Administrator

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Field Service Technician II

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Account Executive- Slots

Account Executive- Slots

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