Aisera

Sales Engineer

Customer Engineer

SDET/Senior SDET

As a Sales Engineer at Aisera, you will bridge the gap between Sales and Engineering, showcasing the potential of Conversational AI to customers. Your responsibilities include technical discovery, product overviews, demo presentations, proof of concept development, and collaboration with post-sales teams for customer success. This role requires a resourceful team player who is willing to go above and beyond. The role offers significant growth opportunities. The ideal candidate should be a hands-on engineer with outstanding presentation and communication skills who understands customer challenges and has experience with IT, IT automation, and Technical Support Systems.

<div><div class="jobDetailsDescription"> <div class="jobDetailsDescriptionGroup jobDetailsDescriptionGroup--expanded jobDetailsDescriptionGroup-enter-done"> <div class="jobDetailsDescriptionGroupColumn"> <div class="jobDetailsDescriptionText jobDetailsDescriptionText--expanded"> <div class="BambooRichText"> Aisera is happy to employ remote employees within the USA for this role.&nbsp; &nbsp; What We Do: AI Service Management (AISM)&nbsp; Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. &nbsp; The Role: At Aisera, we’re building a world-class Sales Engineering team, where each individual loves to move fast, be challenged, and win. This role sits squarely between Sales and Engineering. You will partner with these teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. Your job is to do what it takes to get the technical win and “tee it up” for the sales team to close the deal. You will also partner closely with the post-sales teams to ensure your customers are able to successfully harness the power of Aisera.&nbsp; &nbsp; This is a small, but very important team. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities. &nbsp; What You'll Do: <ul> <li>Active participant in the sales process, with an emphasis on technical discovery diligence</li> <li>Own the technical product overview and objection handling aspects</li> <li>Build and deliver compelling demos to showcase the art of the possible</li> <li>Define, build, and execute Proof of Concepts</li> <li>Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs</li> <li>Lead coordination of additional Aisera technical resources to help secure the deal</li> <li>Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch</li> <li>Own collecting and driving product feedback</li> </ul> &nbsp; What You'll Need: <ul> <li>5+ years of experience as a Sales Engineer or Solutions Architect working with enterprise software solutions.</li> <li>Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our prospect and customer organizations.</li> <li>Sales Acumen: Required to be an active partner to AEs in the sales process. Ability to understand customer challenges, pains and opportunities, and articulate Aisera's value accordingly.</li> <li>Team Player: Required to collaborate closely with all necessary stakeholders - both internal and external - to help drive successful close of deals and to help launch customers into production successfully.</li> <li>Bachelor’s or higher degree in computer science, engineering, or related technical field</li> <li>Hands-on experience with java, javascript, python, or other scripting/programming languages</li> <li>Experience with IT, IT Automation, and Technical Support systems is a big plus</li> <li>Familiarity with AI/ML and related technologies</li> </ul> </div> </div> </div> </div> </div></div>

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<div>The Opportunity We're looking for the Wavemakers of tomorrow.</div>Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission-critical data communication, our innovative technologies, and our proven track record. Together, we enable the next generation of digital technology.We’re looking for a proactive and detail-oriented Marketing Program &nbsp;Specialist – Digital to coordinate and manage digital marketing initiatives across the organization. This role will ensure the seamless execution of campaigns across web, email, social, and paid channels by aligning cross-functional teams, managing timelines, and tracking deliverables. You’ll play a key role in driving digital marketing efficiency and effectiveness.What You'll Do<ul><li>Coordinate the planning, execution, and tracking of digital marketing campaigns across multiple channels.</li><li>Own the digital marketing calendar to align launches, campaigns, and content drops.</li><li>Collaborate with content, design, product marketing, and demand generation teams to execute projects on time.</li><li>Manage workflows, timelines, and deliverables using project management tools.</li><li>Track performance metrics and coordinate with analytics teams to report on campaign outcomes.</li><li>Ensure all digital touchpoints reflect consistent branding and messaging.</li></ul>What You'll Do<ul><li>3–4 years of experience in digital marketing or marketing program management, preferably in the semiconductor, electronics, or B2B tech industry.</li><li>Strong understanding of digital marketing channels including email, paid, social, SEO, and web.</li><li>Familiarity with B2B marketing tools (e.g., HubSpot, WordPress, Google Analytics).</li><li>Excellent project management, organizational, and cross-functional coordination skills.</li><li>Comfortable managing multiple projects in a fast-paced, technical environment.</li><li>Experience working with engineering or product teams is a plus.</li></ul>We have a flexible work environment to support and help employees thrive in personal and professional capacities.Salary and BenefitsYour contribution will be recognized with a base salary within the range of $80,000 to $100,000 annually as It is influenced by your qualifications, experience, location, and the internal equity of our team to ensure fairness and consistency across roles. In addition to our comprehensive benefits package, employees are also eligible for additional compensation opportunities, including a short-term incentive program, Retirement &amp; Saving Programs and participation in the Employee Stock Purchase Plan (ESPP)You'll also be eligible for competitive benefits described as per below:Health &amp; WellnessOur programs emphasize knowledge and prevention, helping you stay proactive and prepared to manage your health at every stage.<ul><li>Comprehensive health plans</li><li>Wellness Spending Account (WSA)</li><li>Employee Assistance Program (EAP)</li></ul>Time OffWe value the importance of rest and recharge, which is why we offer flexible time off options to support your well-being.<ul><li>Paid Vacation</li><li>Paid Holidays</li><li>Parental Leave</li></ul>Equal Employment Opportunity StatementAlphawave Semi is an equal opportunity employer, welcoming all applicants regardless of age, gender, race, disability, or other protected characteristics. We value diversity and provide accommodations during the recruitment process.

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