Aledade

Senior Director - Payment Solutions, Remote

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The Senior Director of Payments Solutions will lead the technical transformation of Aledade's Practice Payments operations. This mission-critical role involves overseeing the technical team and solutions architecture to scale payment operations to over $2B annually. The position requires a hands-on, collaborative leader to ensure fulfillment of contractual payment obligations to healthcare practice partners, directly impacting operational success and growth.

Senior Director, Product Management - Remote

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Senior Director - Payment Solutions, Remote</h1>The Senior Director of Payments Solutions is a highly visible and mission-critical role that will lead the technical transformation of Aledade's Practice Payments operations. Reporting to the VP of Enterprise Applications, this role will oversee the technical team and solutions architecture required to scale our payment operations from current levels (24+ payment types) to over $2B in annual Practice Payments within 2-3 years. This position is essential to Aledade's ability to fulfill our contractual payment obligations to healthcare practice partners and will directly impact our operational success and growth trajectory.We are looking for a player-coach who is hands-on and is able to scale across strategic topics as well as get into the details and work alongside their team. The Sr. Director must be highly collaborative and effective at working across business functions and organizational boundaries. Success in this role is highly dependent on the ability to be collaborative and effectively influence across the organization.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Primary Duties:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Solutions Leadership</li><li class="leading-relaxed">Lead the Payment Solutions technical team (Business Analyst, 2 System Administrators to start, additional team growth is expected) in designing and implementing scalable payment solutions</li><li class="leading-relaxed">Oversee current payment technology stack and drive optimization of existing solutions (QuickCap, NetSuite, etc.)</li><li class="leading-relaxed">Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment types</li><li class="leading-relaxed">Ensure payment systems architecture can scale to support $2B+ in annual payment volume</li><li class="leading-relaxed">Drive automation initiatives to eliminate manual processes between market leaders, central business owners, Payments and Finance teams</li><li class="leading-relaxed">Team Building & Leadership</li><li class="leading-relaxed">Manage and develop initial team of 3 direct reports (1 Business Analyst, 2 System Administrators)</li><li class="leading-relaxed">Build strategic hiring plan and organizational structure to scale the Payments team in alignment with business growth</li><li class="leading-relaxed">Define roles, responsibilities, and career progression paths for expanding payment operations team</li><li class="leading-relaxed">Foster a culture of technical excellence, continuous improvement, and operational reliability</li><li class="leading-relaxed">Establish team processes and methodologies to support rapid scaling while maintaining quality</li><li class="leading-relaxed">Process Architecture & Standardization</li><li class="leading-relaxed">Design standardized, scalable workflows for all 24+ payment types currently managed</li><li class="leading-relaxed">Develop technical specifications and requirements for payment processing improvements</li><li class="leading-relaxed">Create systematic approaches to bank reconciliation processes to address current pain points</li><li class="leading-relaxed">Establish playbook (including technical guardrails, approval workflows and org-wide implications) to facilitate standing up new payment types</li><li class="leading-relaxed">Cross-Functional Partnership & Governance</li><li class="leading-relaxed">Partner with Security team to ensure payment solutions meet cybersecurity and data protection standards</li><li class="leading-relaxed">Collaborate with CRG (Compliance, Risk, Governance) team on regulatory requirements and governance frameworks</li><li class="leading-relaxed">Work closely with Growth, Provider Networks, and Finance teams to ensure streamlined handoffs for full end-to-end processes, in compliance with audit and SOX requirements</li><li class="leading-relaxed">Support Growth and Provider Networks teams by defining technical feasibility parameters for new payment options during contract negotiations</li><li class="leading-relaxed">Work with Engineering and Analytics teams to ensure compliance with organizational data architecture standards</li><li class="leading-relaxed">Systems Integration & Management</li><li class="leading-relaxed">Oversee integration between payment solutions and existing enterprise applications</li><li class="leading-relaxed">Ensure seamless data flow between payment systems, financial systems, and reporting platforms</li><li class="leading-relaxed">Standardize the user experience across the various payment systems and processes</li><li class="leading-relaxed">Manage vendor relationships for payment technology solutions</li><li class="leading-relaxed">Drive system performance monitoring and optimization initiatives</li><li class="leading-relaxed">Strategic Planning & Execution</li><li class="leading-relaxed">Develop technical roadmap for payment solutions that aligns with business growth projections</li><li class="leading-relaxed">Create scalability assessments and capacity planning for payment infrastructure</li><li class="leading-relaxed">Establish technical KPIs and metrics for payment system performance and reliability</li><li class="leading-relaxed">Support enterprise-wide Payments Excellence program with technical expertise and solutions</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in Engineering, Information Systems, Finance, or related technical field; advanced degree preferred</li><li class="leading-relaxed">12+ years of experience managing payments technology, financial systems, or enterprise applications</li><li class="leading-relaxed">3-5 years of experience implementing payment systems, processes, and related technology and support adoption by working with business partners and stakeholders</li><li class="leading-relaxed">5+ years of management experience leading technical teams, with demonstrated ability to scale organizations</li><li class="leading-relaxed">Extensive hands-on experience with payment processing systems and financial technology platforms</li><li class="leading-relaxed">Proven track record scaling payment operations in high-growth environments</li><li class="leading-relaxed">Strong understanding of payment reconciliation, financial controls, and audit requirements</li><li class="leading-relaxed">Experience with enterprise system integrations and data management</li><li class="leading-relaxed">Demonstrated ability to manage complex, high-visibility technical initiatives</li><li class="leading-relaxed">Experience building and scaling technical teams from startup through enterprise levels</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Knowledge, Skills and/or Abilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with QuickCap, NetSuite, or similar enterprise payment/ERP solutions</li><li class="leading-relaxed">Ideal candidate will have deep healthcare industry expertise, particularly in value-based care models and payor contract structures, to ensure our practice payment solutions meet all specialized accounting requirements</li><li class="leading-relaxed">Background in financial services or fintech environments</li><li class="leading-relaxed">Experience with API integrations and payment gateway technologies</li><li class="leading-relaxed">Knowledge of banking systems, ACH processing, and financial reconciliation platforms</li><li class="leading-relaxed">Project management certification (PMP) or similar credentials</li><li class="leading-relaxed">Strong communication skills for presenting to executive-level stakeholders</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Physical Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.</li></ul>Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents and domestic partnersRobust time-off plan (21 days of PTO in your first year)Two paid volunteer days and 11 paid holidays12 weeks paid parental leave for all new parentsSix weeks paid sabbatical after six years of serviceEducational Assistant Program and Clinical Employee Reimbursement Program401(k) with up to 4% matchStock optionsAnd much more!At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicantsWe may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Lytx:</h3>At Lytx, we are passionate about our work and inspired to help make our roadways safer. Serving as the main point of contact for Lytx clients, the Client Success Manager (CSM) serves as the primary strategic partner for Lytx clients, guiding them from deployment through renewal to ensure long‑term adoption, value realization, and program success. By deeply understanding each client’s operational and safety objectives, the CSM designs and delivers tailored solutions that drive measurable outcomes, foster strong change‑management practices, and accelerate user adoption. Operating in a fast‑paced, collaborative environment, the CSM builds trusted relationships, solves complex challenges, and works cross‑functionally to support seamless execution. This role is essential in cultivating satisfied, engaged customers who achieve meaningful results and expand their commitment to Lytx across their fleet.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You’ll Get To:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own a defined portfolio of Lytx clients with accountability for Net Revenue Retention (NRR), renewal compliance, product adoption, and long‑term customer satisfaction.</li><li class="leading-relaxed">Drive strategic alignment with each client’s business objectives (Vital Few Objectives), ensuring the Lytx platform is fully leveraged across current and evolving use cases to maximize client value realization and return on investment.</li><li class="leading-relaxed">Develop, maintain, and execute strategic quarterly and annual Account Success Plans, incorporating measurable goals (SMART), adoption strategies, and risk mitigation aligned to client and Lytx business outcomes.</li><li class="leading-relaxed">Lead new client onboarding and change management that accelerate client time‑to‑value and promote best practices for operating an effective safety and risk management program through the Lytx platform.</li><li class="leading-relaxed">Serve as the primary point of contact from onboarding through renewal, coordinating with cross‑functional teams (Product, Support, Implementations, Orders, Sales) to ensure a seamless client experience.</li><li class="leading-relaxed">Act as a trusted advisor and strategic business consultant, providing insights grounded in technical expertise, industry trends, and Lytx product capabilities to drive measurable and meaningful results for the client.</li><li class="leading-relaxed">Design and configure the Lytx program to address client-specific needs, safety objectives, and operational challenges through solution design.</li><li class="leading-relaxed">Act as a subject matter expert and consult on topics 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including Excel, PowerPoint, Word; experience with Tableau, Power BI, and reporting suites strongly preferred</li><li class="leading-relaxed">Ability to translate various data points into a compelling business story to drive client action</li><li class="leading-relaxed">Ability to effectively present, via MS Teams or in-person, key performance metrics to executive-level clients</li><li class="leading-relaxed">Demonstrated success in organization and project management</li><li class="leading-relaxed">Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills</li><li class="leading-relaxed">Ability to learn technical products quickly and work effectively with both technical and non-technical teams</li><li class="leading-relaxed">Experience with CRM, CSS, and LMS systems such as Salesforce, Totango, and Siesmic</li><li class="leading-relaxed">Experience with managed services, trucking, and the fleet industry is highly preferred</li><li class="leading-relaxed">Ability to travel up to 20%</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental and vision insurance</li><li class="leading-relaxed">Health Savings Account</li><li class="leading-relaxed">Flexible Spending Accounts</li><li class="leading-relaxed">Telehealth</li><li class="leading-relaxed">401(k) and 401(k) match</li><li class="leading-relaxed">Life and AD&D insurance</li><li class="leading-relaxed">Short-Term and Long-Term Disability</li><li class="leading-relaxed">FTO or PTO</li><li class="leading-relaxed">Employee Well-Being program</li><li class="leading-relaxed">11 paid holidays plus 1 inclusive holiday per year</li><li class="leading-relaxed">Volunteer Time Off</li><li class="leading-relaxed">Employee Referral program</li><li class="leading-relaxed">Education Reimbursement Program</li><li class="leading-relaxed">Employee Recognition and Appreciation program</li><li class="leading-relaxed">Additional perk and voluntary benefit programs</li></ul>Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:$69,500.00 - $88,500.00<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Innovation Lives Here</h3>You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.Together, we help save lives on our roadways!Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

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