Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.

Amber

Customer Support Agent with English and Japanese

Development Test Specialist

Customer Support Agent with English and Chinese

Customer Support Agent

Senior Game Economy Designer

Amber is seeking talented individuals for a Player Support Agent role. The position involves supporting live game players by assisting with account settings, gameplay, purchases, basic troubleshooting, and other game-related inquiries. The role also emphasizes gathering player feedback, maintaining high quality, and achieving productivity targets. Candidates should be updated on game changes and report negative trends. Key responsibilities include maintaining healthy KPI results, providing personalized solutions to player issues, and understanding the root cause of problems. The company culture values continuous improvement and innovation, aiming to be trusted friends to their players.

<img src="https://careers.jobvite.com/amberstudio/images/banner-job-desc.jpg" width="100%">
 
 <h5>About us:&nbsp;</h5>At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.&nbsp;<h5 style="text-align: justify;">About the role:</h5>As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.&nbsp;Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us. &nbsp;First and foremost, one of our core values is Culture, and this is reflected in our daily activities.&nbsp;We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.  We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.&nbsp;<h5 style="text-align: justify;">The Quest:</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Provide support and answer inquiries for Live Players.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Gather relevant data from the players, understand the root cause, and offer personalized solutions.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Constantly keeping yourself updated in terms of game/features/design/procedural changes.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Be in tune with the project’s productivity and quality targets.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Carefully check the backlog and report negative trends as soon as possible.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Maintain healthy KPI results on a daily/weekly/monthly basis.&nbsp;</li></ul><h5 style="text-align: justify;">The Skills:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">High level of fluency in written and spoken Japanese.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">High level of fluency in written and spoken English.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Excellent written and verbal communication skills.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">At least 1 year of working experience in customer service, player support, or contact center.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Hands-on experience with contact center processes, tools, and multilingual support.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Innovative and passionate about delivering the best user experiences possible.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Must be experienced and comfortable with working in a fast-paced environment dealing with constant change.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Video games knowledge.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Technical support experience in a customer-focused role is preferred, but not essential.&nbsp;</li></ul><h5>Tools:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Helpshift&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Zendesk&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Slack / Zoom&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">MS Office Suite&nbsp;</li></ul><h5>Nice to have:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">iOS/Android/Switch/PlayStation/PC experience.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to work in a multicultural environment.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Game support knowledge.&nbsp;</li></ul><h5>The Reward:&nbsp;</h5><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">A fun and dynamic industry where you can make a difference.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Additional Days Off - according to Amber’s internal policy.&nbsp;&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Professional and friendly work environment.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">An attractive salary package with private medical services.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Awesome and talented colleagues.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Support from all your teammates.&nbsp;</li></ul><ul><li style="font-family: 'times new roman' , times;font-size: 12.0pt;">Access to training and learning programs.&nbsp;</li></ul>

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