<p><span style="color: rgba(0, 0, 0, 0.9);">Power of Together™</span></p>

Anthology Inc

Telecom Engineer I

Staff Cloud Engineer

Accountant II

Senior Project Manager

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Anthology is seeking a temporary, part-time Telecom Engineer I with expertise in Avaya Aura platforms and Proactive Outreach Manager (POM). This role involves supporting, maintaining, and optimizing enterprise voice infrastructure, administering Avaya environments, performing system upgrades, and managing outbound engagement campaigns. The engineer will ensure reliable customer communications and deliver high-quality voice services, integrating Avaya platforms with CRM and third-party applications. Responsibilities also include troubleshooting, documentation, and reporting to enhance system and campaign performance.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Opportunity:</h3><p class="my-4 text-gray-700 leading-relaxed">Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.</p><p class="my-4 text-gray-700 leading-relaxed">We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.</p><p class="my-4 text-gray-700 leading-relaxed">For more information about Anthology and our career opportunities, please visit www.anthology.com.</p><p class="my-4 text-gray-700 leading-relaxed">Anthology brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide eLearning, IT Help Desk, and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking a temporary, part-time Telecom Engineer with hands-on experience in Avaya Aura platforms and Proactive Outreach Manager (POM) to support, maintain, and optimize our enterprise voice infrastructure. The engineer will be responsible for administering Avaya environments, performing system upgrades and patches, and managing outbound engagement campaigns through POM. This role is critical to ensuring reliable customer communications and delivering high-quality outbound and blended voice services.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Primary responsibilities will include:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Avaya System Support & Maintenance</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Administer, monitor, and maintain Avaya Aura Communication Manager, Experience Portal, Session Manager, System Manager, and associated voice applications</li><li class="leading-relaxed">Perform regular upgrades, patches, and updates for Avaya systems, ensuring compliance with vendor recommendations and security standards</li><li class="leading-relaxed">Troubleshoot and resolve Tier 2/3 voice and telephony-related incidents, escalating to Avaya support as necessary</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Proactive Outreach Manager (POM) Campaigns</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, configure, and manage outbound campaigns (voice, SMS, email) through Avaya POM</li><li class="leading-relaxed">Work with business teams to implement customer engagement strategies, call treatment logic, and campaign reporting</li><li class="leading-relaxed">Optimize campaign performance, dialer pacing, and call completion rates</li><li class="leading-relaxed">Monitor campaign execution and provide operational support to ensure SLAs and compliance requirements are met</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Telecom Infrastructure & Integration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure seamless integration between Avaya platforms, CRM systems, and third-party applications</li><li class="leading-relaxed">Collaborate with IT, contact center operations, and business stakeholders to support engagement initiatives</li><li class="leading-relaxed">Maintain SIP trunking, call routing, IVR flows, and voice gateways</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Documentation & Reporting</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain accurate technical documentation, configuration records, and change logs</li><li class="leading-relaxed">Generate and analyze system and campaign reports to recommend improvements</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Candidate:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required skills/qualifications:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associate's degree in information systems or computer science or equivalent experience</li><li class="leading-relaxed">At least 2 years of experience in telecommunications support</li><li class="leading-relaxed">Knowledge of a range of VoIP Systems including Avaya</li><li class="leading-relaxed">Ability to communicate technical information to non-technical personnel</li><li class="leading-relaxed">Ability to install, configure, and maintain VoIP Systems and related hardware and software</li><li class="leading-relaxed">Knowledge of VoIP Systems, applications, procedures, and techniques</li><li class="leading-relaxed">Knowledge of SIP trunking and routing</li><li class="leading-relaxed">Ability to identify and resolve Telephony System malfunctions and operational problems</li><li class="leading-relaxed">Ability to troubleshoot circuits, local loops, and drops with vendors</li><li class="leading-relaxed">Ability to provide technical training to end users</li><li class="leading-relaxed">Ability to learn and support new systems and applications</li><li class="leading-relaxed">Strong written and oral communication skills</li><li class="leading-relaxed">Ability to work in a team-oriented environment</li><li class="leading-relaxed">Fluency in written and spoken English</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Preferred skills/qualifications:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to manage multiple job tasks at one time</li><li class="leading-relaxed">Strong attention to detail</li><li class="leading-relaxed">Ability to adapt to change</li><li class="leading-relaxed">Ability to manage stress appropriately</li><li class="leading-relaxed">Ability to build a positive work environment across many sites and influence leaders outside of direct responsibility</li></ul><p class="my-4 text-gray-700 leading-relaxed">The expected hiring range for this opening is $34/hour - $65/hour, depending on experience and budget availability. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.</p><p class="my-4 text-gray-700 leading-relaxed">This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.</p><p class="my-4 text-gray-700 leading-relaxed">Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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endava

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Endava is seeking an experienced, hands-on Product Director to lead the product portfolio for their next-generation Payment Gateway Accelerator. This high-impact role involves translating strategic vision into execution, shaping the roadmap across 8-10 interconnected domains like Core Payments, Checkout, and Onboarding. The role requires partnering with delivery, engineering, and commercial teams to build an ambitious gateway platform, ideal for a Senior Product Manager ready to step up or a Product Director who prefers a hands-on approach.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2><p class="my-4 text-gray-700 leading-relaxed">Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.</p><p class="my-4 text-gray-700 leading-relaxed">By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.</p><p class="my-4 text-gray-700 leading-relaxed">From prototype to real-world impact - be part of a global shift by doing work that matters.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">Endava is looking for an experienced, hands-on Product Director to lead the product portfolio for our next-generation Payment Gateway Accelerator. This is a high-impact role for a product leader who thrives on <strong>turning strategy into execution</strong> and enjoys staying close to technology, delivery, and clients.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll act as the <strong>proxy to the CPO</strong>, shaping the roadmap across <strong>8–10 interconnected domains</strong> (including Core Payments, Checkout, POS & TMS, Settlement, and Onboarding).</p><p class="my-4 text-gray-700 leading-relaxed">The role offers a unique opportunity to partner directly with our delivery, engineering, and commercial teams to <strong>build one of the most ambitious gateway platforms in the market</strong>.</p><p class="my-4 text-gray-700 leading-relaxed">It’s ideally suited to a <strong>Senior Product Manager ready to step up</strong> or a <strong>Product Director who prefers to stay hands-on</strong> rather than purely strategic.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Product Portfolio Leadership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the end-to-end product portfolio governance across domains such as Core Payments, Checkout, POS & TMS, Settlement, and Onboarding.</li><li class="leading-relaxed">Translate CPO’s strategic vision into <strong>clear roadmaps, OKRs, and delivery guardrails</strong>.</li><li class="leading-relaxed">Chair the cross-functional product council, ensuring alignment between compliance, engineering, commercial, and operations.</li><li class="leading-relaxed">Drive cross-domain prioritization, dependency management, and delivery sequencing to maximise portfolio impact.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Team Leadership & Enablement</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, mentor, and coach Product Managers and Product Owners across multiple domains.</li><li class="leading-relaxed">Provide frameworks and context to help teams make informed trade-offs and maintain strategic alignment.</li><li class="leading-relaxed">Embed modern product operating models, Agile discipline, and SDLC best practices across squads.</li><li class="leading-relaxed">Champion continuous learning and the professional growth of the product team.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Stakeholder Management & Communication</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary escalation point for prioritisation conflicts and trade-off decisions.</li><li class="leading-relaxed">Build trusted relationships with senior stakeholders (internal and client-side), ensuring transparency and alignment across functions.</li><li class="leading-relaxed">Deliver executive-level portfolio updates, status reports, and risk assessments to governance forums.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Commercial & Pre-Sales Support</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with the commercial and client engagement teams to support pre-sales discussions and RFP responses.</li><li class="leading-relaxed">Shape value propositions around modular adoption, time-to-market acceleration, and client differentiation.</li><li class="leading-relaxed">Contribute to go-to-market positioning of the Gateway Accelerator as a core product offering.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Governance & Risk</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure alignment with key industry and regulatory frameworks including PCI DSS, PSD3, AML, ISO 20022, and related scheme requirements.</li><li class="leading-relaxed">Apply risk management and decision-making frameworks to drive accountability and transparency throughout the product lifecycle.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years in product leadership roles within payments, fintech, or financial software companies.</li><li class="leading-relaxed">Proven ability to scale complex, regulated platforms or payment systems end-to-end.</li><li class="leading-relaxed">Experience operating as a CPO proxy or senior product leader across cross-functional, matrixed organisations.</li><li class="leading-relaxed">Strong grounding in Agile delivery and SDLC processes, with a practical, hands-on approach to execution.</li><li class="leading-relaxed">Familiarity with modular enterprise architectures and platform evolution strategy.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deep understanding of modern payments ecosystems including eCommerce, POS, APMs, wallets, reconciliation, onboarding, and fraud.</li><li class="leading-relaxed">Strong knowledge of regulatory and compliance frameworks (e.g. PCI DSS, PSD2/PSD3, AML/KYC, ISO 20022).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hands-on leadership style – equally comfortable in portfolio reviews or sprint planning.</li><li class="leading-relaxed">Strategic thinker with an execution bias – you can move from vision to delivery with speed and clarity.</li><li class="leading-relaxed">Exceptional stakeholder and communication skills, with confidence navigating ambiguity.</li><li class="leading-relaxed">Collaborative, empathetic, and capable of leading distributed product teams across geographies.</li><li class="leading-relaxed">Able to influence technical and commercial discussions while keeping focus on business value.</li><li class="leading-relaxed">Experience guiding distributed product teams across geographies.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desirable</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in both vendor-side and client-side delivery environments.</li><li class="leading-relaxed">Exposure to enterprise gateway, PSP, or acquiring platforms.</li><li class="leading-relaxed">Experience mentoring or transitioning teams from project delivery to product-centric models.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2><p class="my-4 text-gray-700 leading-relaxed">Discover some of the global benefits that empower our people to become the best version of themselves:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Finance:</strong> Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;</li><li class="leading-relaxed"><strong>Career Development:</strong> Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;</li><li class="leading-relaxed"><strong>Learning Opportunities:</strong> Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;</li><li class="leading-relaxed"><strong>Work-Life Balance:</strong> Hybrid work and flexible working hours, employee assistance programme;</li><li class="leading-relaxed"><strong>Health:</strong> Global internal wellbeing programme, access to wellbeing apps;</li><li class="leading-relaxed"><strong>Community:</strong> Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Telecom Engineer I

Staff Cloud Engineer

Accountant II

Accountant II

Senior Project Manager

Application Consultant II - D365 CRM

Senior Product Designer

Customer Success Manager, Blackboard

Senior Data Scientist I

Job Details