<p><span style="color: rgba(0, 0, 0, 0.9);">Power of Together™</span></p>

Anthology Inc

Associate Technical Support I

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Channel Account Executive

Senior Solutions Engineer

Customer Care and Technical Support Advisor

Regional Sales Manager (East)

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Application Analyst II, Anthology Student

Associate Customer Success Specialist

Anthology delivers education and technology solutions, empowering educators and institutions. This role focuses on supporting Anthology’s Blackboard LMS, providing technical assistance to system administrators. The Customer Support team offers 24x7 technical support, resolving complex web application issues related to software functionality, server setup, database management, and operating system configuration. The role requires excellent customer management, trend analysis, issue prioritization, and collaboration with internal teams to ensure customer satisfaction and contribute to a growing knowledge network.

Partnership Management Analyst II

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">The Opportunity:</p><p class="my-4 text-gray-700 leading-relaxed">Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.</p><p class="my-4 text-gray-700 leading-relaxed">The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.</p><p class="my-4 text-gray-700 leading-relaxed">For more information about Anthology and our career opportunities, please visit www.anthology.com.</p><p class="my-4 text-gray-700 leading-relaxed">This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.</p><p class="my-4 text-gray-700 leading-relaxed">Our Customer Support team has a proven track record of delivering high-quality technical support in a 24x7 environment to our customer base.</p><p class="my-4 text-gray-700 leading-relaxed">Primary responsibilities will include:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions</li><li class="leading-relaxed">Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products</li><li class="leading-relaxed">Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments</li><li class="leading-relaxed">Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level</li><li class="leading-relaxed">Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis</li><li class="leading-relaxed">Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers</li><li class="leading-relaxed">Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Candidate:</h3><p class="my-4 text-gray-700 leading-relaxed">Required skills/qualifications:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional listening, written, and oral communication skills</li><li class="leading-relaxed">2-4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills</li><li class="leading-relaxed">Experience in a self-directed work environment</li><li class="leading-relaxed">Demonstrated ability to research and resolve problems using a variety of resources and tools</li><li class="leading-relaxed">Strong knowledge of system and database administration principles</li><li class="leading-relaxed">Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning</li><li class="leading-relaxed">Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security</li><li class="leading-relaxed">Light experience with multiple computer operating systems like UNIX/Linux and Windows</li><li class="leading-relaxed">Light experience configuring multi-node environments that run enterprise-level applications</li><li class="leading-relaxed">Knowledge of Struts, Tomcat, and WebL</li><li class="leading-relaxed">Fluency in written and spoken English</li></ul><p class="my-4 text-gray-700 leading-relaxed">This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.</p><p class="my-4 text-gray-700 leading-relaxed">Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.</p>

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As an AI Engineer, you will independently design, train, and optimize robust AI/ML models using frameworks like Kubeflow, PyTorch, and TensorFlow. You will apply advanced techniques in deep learning, NLP, and computer vision, ensuring models are explainable and scalable. Responsibilities include translating business needs into AI architectures, collaborating on integration patterns, and documenting model assumptions. You will also support AI feature delivery, partner with stakeholders, and stay updated on emerging AI/ML methods. This role requires 3-5 years of experience in production AI/ML model implementation and strong Python skills.

Teamlead Reman

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Key Responsibilities Model Development & Optimization</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Independently design and train robust, reusable AI/ML models using frameworks like Kubeflow, PyTorch, TensorFlow, or HuggingFace.</li><li class="leading-relaxed">Apply advanced techniques in deep learning, NLP, computer vision, and classical ML, ensuring models are explainable and scalable.</li><li class="leading-relaxed">Optimize models for accuracy, speed, and resource efficiency, and collaborate with Data Engineers on deployment readiness. AI/ML System Design</li><li class="leading-relaxed">Translate business use cases into scalable AI model architectures, including design of pre-processing strategies and feature engineering approaches.</li><li class="leading-relaxed">Ensure alignment between data characteristics, model architecture, and expected system behavior in production.</li><li class="leading-relaxed">Collaborate on integration patterns with Data Engineers to embed AI models in downstream workflows. Documentation & Standards</li><li class="leading-relaxed">Write clear documentation on model assumptions, architecture choices, evaluation criteria, and recommended usage.</li><li class="leading-relaxed">Contribute to the standardization of model development guidelines within the AI team to ensure reproducibility and traceability.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Stakeholder Collaboration & Delivery</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support scoping and delivery of AI features and enhancements within broader data product initiatives.</li><li class="leading-relaxed">Partner with domain experts, business stakeholders, and functional analysts to iterate on model design and results interpretation.</li><li class="leading-relaxed">Adapt solutions based on feedback and performance monitoring, ensuring business value is realized.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Innovation & Capability Building</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Stay up to date on emerging AI/ML methods, tools, and frameworks, and explore how these can improve our modeling practices.</li><li class="leading-relaxed">Share findings and contribute to team learning sessions, playbooks, or prototyping initiatives. 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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.