AppLovin

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Analyst, Business Development

AppLovin is seeking a driven, analytical Business Development Analyst to join its fast-paced and expanding eCommerce team. This client-facing role involves partnering with eCommerce brands to unlock growth by leveraging AppLovin’s marketing platform. Responsibilities include onboarding brands, understanding partner needs, setting up successful campaigns, defining and analyzing metrics, and becoming an expert in AppLovin’s mobile advertising products for eCommerce. This is a unique opportunity to shape a new business line at the intersection of performance marketing and business development.

Manager, Business Development

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About AppLovin</h3>AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: <a href="http://www.applovin.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.applovin.com</a>.To deliver on this mission, our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our developers and customers around the world. At AppLovin, we are intentional about the team and culture we are building, seeking candidates who are outstanding in their own right and also demonstrate their support of others.Fortune recognizes AppLovin as one of the Best Workplaces in the Bay Area, and the company has been a Certified Great Place to Work for the last four years (2021-2024). Check out the rest of our awards <a href="https://www.applovin.com/jobs/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">HERE</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About AppLovin’s eCommerce Team</h3>AppLovin is the market leader in performance advertising for mobile games. In 2024, we expanded into the ecommerce space, enabling brands to reach 150M+ U.S. daily active users in a variety of mobile games—scale that rivals the largest social platforms. In Q4, we reached a $1 billion annual run rate in gross advertiser spend in the ecommerce category alone.Learn more about our fast-growing ecommerce beta: <a href="https://ecomm.applovin.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://ecomm.applovin.com/</a>AppLovin's global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our customers around the world. We are intentional about the team and culture we are building, seeking candidates who are outstanding in their own right and also demonstrate their support of others.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>We are seeking a driven, analytical, and results-focused Business Development Analyst to join our fast-paced and expanding eCommerce team. This is a unique opportunity to shape a new business line from the ground up and work at the intersection of performance marketing and business development within the rapidly growing eCommerce space.In this client-facing role, you’ll partner with eCommerce brands to unlock growth by leveraging AppLovin’s marketing platform. You’ll build strong relationships with key stakeholders, help them optimize campaigns, and lead strategic initiatives that drive business outcomes. You’ll also work closely with AppLovin leadership and product experts to evolve our eCommerce advertising solution and drive adoption in the market.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Onboard eCommerce brands to our platform and educate them on AppLovin’s eCommerce growth solution.</li><li class="leading-relaxed">Understand what matters most to your partners and drive an action plan for their growth.</li><li class="leading-relaxed">Set up new campaigns for success by leveraging best practices for creative and performance targets.</li><li class="leading-relaxed">Define and analyze metrics to ensure success for our eCommerce partners.</li><li class="leading-relaxed">Become an expert on AppLovin’s mobile advertising products for eCommerce brands.</li><li class="leading-relaxed">Partner with the broader AppLovin Business Development team in the region.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Basic Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-3 years of professional experience.</li><li class="leading-relaxed">Bachelor's degree or higher in related fields.</li><li class="leading-relaxed">Self-starter and eager to learn.</li><li class="leading-relaxed">Demonstrate outstanding analytical ability and strategic grasp of the “big picture”.</li><li class="leading-relaxed">Exceptional communication skills and clearly able to communicate concepts and ideas</li><li class="leading-relaxed">Have experience prioritizing competing demands.</li><li class="leading-relaxed">Flexible team-player who can use drive, creativity, and initiative to move the organization forward.</li><li class="leading-relaxed">Demonstrated experience in handling large data sets, with a strong ability to analyze complex data and identify actionable patterns to drive strategic decision-making and optimize client outcomes.</li><li class="leading-relaxed">Proven interest in technology. Whether you’re an early adopter of gadgets, or an Excel whiz, or took a computer science class in school and loved it, we are a high tech and big data company where you will constantly have the opportunity to contribute business and product ideas.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in the e-commerce space and brand operations.</li><li class="leading-relaxed">A basic understanding of programming or scripting.</li><li class="leading-relaxed">A basic understanding of image and video editing software.</li><li class="leading-relaxed">Understanding of models for intelligent decision making, such as game theory, chess, or poker.</li></ul>

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Customer Service Specialist II

Sumo logic

Software Engineer II

Senior Software Engineer I

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Lead Unreal Engineer

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Product Manager, Emerging Technology

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The Customer Service Specialist II acts as the primary point of contact for Syniverse customers, providing first-level support for all products and services. This role involves troubleshooting and resolving customer issues, assisting with projects and implementations, and identifying trends to improve customer experience. Responsibilities include analyzing reported production issues, service requests, and ensuring timely resolution while maintaining communication with internal departments to ensure customer satisfaction. The specialist will track problems, follow ticketing procedures, and work with higher-level support groups as needed.

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Sr Systems Engineer

Customer Account Management Director

Incident Management Engineer

Customer Service Specialist I

Sr Quality Assurance

Network Operations Center Analyst

Lead Cybersecurity Engineer

Sr Software Engineer

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We're Looking For</h3>The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and services. This position will work with Syniverse customers to assist with troubleshooting and problem resolution. The Customer Service Specialist II will also play an integral part in assisting with various projects, implementations, and additional responsibilities as needed. This position will also play an integral part in assisting management in identifying trends in issues and identifying opportunities to improve our customer experience. Analyze customer reported production issues and service request, including inoperability or inaccessibility of a system, module, or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Whenever possible, resolve customer requests without additional hand-off (First-touch resolution)<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Some of What You'll Do</h3>Scope of the Role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct Reports: This is an individual contributor role with no direct reports</li></ul>Key Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.</li><li class="leading-relaxed">Assist management in identifying trends in issues and identifying opportunities to improve our customer experience.</li><li class="leading-relaxed">Track customer reported problems following ticketing procedures.</li><li class="leading-relaxed">Ensure timely follow-up and resolution of customer requests, following established Severity Level and Response Guidelines.</li><li class="leading-relaxed">Effectively work with internal resources and 2nd and 3rd level support groups as needed for ticket resolution.</li><li class="leading-relaxed">Maintain ongoing communication with internal departments (i.e.Sales, Marketing, Product Support) to ensure customer satisfaction.</li><li class="leading-relaxed">Effectively support customer communication processes. Support the department by completing the daily, weekly, and monthly special projects as required.</li><li class="leading-relaxed">Ensure individual/departmental objectives are met.</li><li class="leading-relaxed">Identify and assess personal training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades..</li></ul>Experience, Education and Certification:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or GED, a Bachelor’s degree in communication or business is preferred or equivalent work experience.</li><li class="leading-relaxed">2+ years experience in telecommunications industry preferred.</li><li class="leading-relaxed">2+ years customer service experience preferred.</li><li class="leading-relaxed">PC experience in a Windows operating environment with strong typing ability.</li></ul>Additional Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent interpersonal, verbal and written communications.</li><li class="leading-relaxed">Ability to prioritize and handle multiple tasks simultaneously.</li><li class="leading-relaxed">Ability to work with minimal supervision and ability to work unsupervised during off-peak hours, weekends, and holidays.</li><li class="leading-relaxed">Ability to proactively anticipate customer needs and make recommendations to meet those needs.</li><li class="leading-relaxed">Ability to work in a multiple shift environment covering 24 x 7 x 365.</li></ul>

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