<p>AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence software accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or duplicate spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.</p><p>Follow us on Twitter: https://twitter.com/appzen<br>Follow us on Facebook: https://www.facebook.com/Appzeninc<br>Follow us on Youtube: https://www.youtube.com/c/AppZen<br>Request an exclusive demo: https://www.appzen.com/demo</p>

AppZen

Technical Account Manager

Senior Backend Engineer

CVM Analyst

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Integration Architect

As the primary technical point of contact, the Technical Account Manager (TAM) will build and maintain strong relationships with enterprise customers, including technical teams and senior leadership. They will facilitate alignment between customer goals and AppZen's capabilities, collaborate with internal teams, conduct technical health reviews, and drive initiatives to improve customer productivity and satisfaction. They will also act as an escalation point for technical incidents, lead root cause analyses, and enhance support processes. The TAM will provide expert-level guidance on troubleshooting, integrations, and observability tools. AppZen is the leader in autonomous spend-to-pay software using AI to process information from data sources.

L2 Technical Consultant - Global Support

<div><span style="font-size: 11pt;">AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at&nbsp;</span><a style="font-size: 11pt;" href="http://www.appzen.com/">www.appzen.com</a><span style="font-size: 11pt;">.</span></div><div class="section page-centered"><div><h3>Key Responsibilities</h3><ul class="posting-requirements plain-list"><ul><li>Act as the primary technical point of contact and trusted advisor for assigned enterprise customers. </li><li>Build and maintain deep, strategic relationships with customer stakeholders, including technical teams and senior leadership. </li><li>Understand customer-specific configurations, customizations, and integration patterns across their AppZen environments. </li><li>Facilitate alignment between customer goals and AppZenʼs capabilities by collaborating cross-functionally with Engineering, Product Management, Professional Services, CSM and Support. </li><li>Influence internal teams with customer insights to shape product improvements and roadmap decisions. </li><li>Conduct regular technical health reviews, system assessments, and operational check-ins to ensure optimal platform performance. </li><li>Review upcoming customer events and planned production activities to proactively identify and mitigate risks. </li><li>Drive initiatives to improve customer productivity, and long-term satisfaction. </li><li>Act as the escalation point for technical incidents, coordinating resolution efforts across internal teams. </li><li>Lead in-depth root cause analyses and implement preventive measures to reduce recurring issues. </li><li>Enhance support processes and ticket handling by driving internal quality improvements and knowledge-sharing initiatives.</li><li>Promote customer self-sufficiency by enabling teams to effectively use AppZen support tools, documentation, and best practices. </li><li>Provide expert-level guidance on troubleshooting, integrations, and observability tools.</li></ul></ul></div></div><div class="section page-centered"><div><h3>What Weʼre Looking For</h3><ul class="posting-requirements plain-list"><ul><li>Experience: 3-5 years in a TAM, Technical Support, Solutions Engineering within a SaaS or enterprise software company. </li><li>Domain Expertise: Background in finance automation, accounts payable, or expense auditing platforms is highly preferred. </li><li>Technical Skills: Experience in Python, Go, or similar for debugging and automation. </li><div>Strong knowledge of REST APIs and Postman. </div><div>Proficiency in AWS Console and tools like Kibana or OpenSearch. </div><div>Understanding of AI and Data Science concepts and their application in enterprise solutions. </div><li>Soft Skills: Excellent verbal and written communication, problem-solving, and customer-facing engagement skills. </li><div>Excellent analytical skills, highly organized and action-oriented. </div><li>Mindset: Strong ownership, proactive attitude, and customer-centric approach. </li><li>Education: Bachelor's degree in Computer Science, Engineering, or a related technical field</li></ul></ul></div></div>

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<h4>Job Summary</h4>
<ul class="kenexa-jobs-row">
              <li class="kenexa-inline-field jobs-location">
               <p>
                 <strong>Location:</strong>                 London               </p>
             </li>
                         <li class="kenexa-inline-field jobs-designation">
               <p>
                 <strong>Project role:</strong>                 Senior technical specialist               </p>
             </li>
                                                         <li class="kenexa-inline-field jobs-skills">
               <p>
                 <strong>Skills:</strong>                 MsD_Sales               </p>
             </li>
                                                 <li class="kenexa-inline-field jobs-positions">
               <p>
                 <strong>No. of positions:</strong>                 2               </p>
             </li>
                                               </ul>
                    <div class="jobs-description mt-4">
             <h4>Job description:</h4>
             <p>
               <b>About HCLTech</b><br>HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people   a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.<br>Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere   our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.<br><br>To learn more about how we can supercharge progress for you, visit <a href="/" target="_blank">www.hcltech.com</a><br><br><b>Senior Practice \Technical Specialist</b><br><br><b>Job Summary</b><br>To conceptualize, design and deliver product / sustenance delivery through the team as per defined scope,by adopting industry-leading practices, thus contributing significantly to the advancement and success of the project. </p><ul><li><b>Key Responsibilities</b><br>1. To architect| design and develop (through Team) solution for product/project &amp; sustenance delivery<br>2. To support as an Subject Matter Expert<br>3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements<br>4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.<br>5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.<br>6. To support competency development with envisioning and articulating propositions   building collaterals/  whitepaper creation, market trend analysis etc.<br>7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)<br></li></ul>
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