We’re ArenaNet— and we’ve created a studio that makes online worlds infused with innovation, hand- crafted excellence, and creative passion. We’re not the only ones who share this passion; gamers have purchased over 3 million copies of Guild Wars 2 since launch, and players and press have consistently called it one of the best MMOs of all time. Our studio is built on a foundation of innovation, community, and hand-crafted excellence. We’re unlocking the true potential of online roleplaying with game-changing titles like the revolutionary Guild Wars 2.

ARENANET

Senior Tools Engineer (Unannounced Project)

Senior Data Visualization Engineer

As a Senior Tools Engineer, you will be responsible for owning and driving tools and workflow development using the Unreal Engine for a new game. This involves proactively identifying and addressing workflow issues, collaborating with team members to improve tools, workflows, and processes.  You will also mentor junior engineers, provide technical guidance, and ensure the team's workflow is seamless and efficient. The role requires excellent communication skills to work with various teams and promote good practices across the studio, ensuring a frictionless and productive environment for developers. 

<div>At ArenaNet, we’ve always believed that games are art. They have the power to communicate ideas and tell stories. They can change the way we think, reflect our cultures, and move us. As the developer of the award-winning Guild Wars game series, we’re proud to share our passion for the online worlds we’ve created with over 11 million players worldwide. ArenaNet develops and publishes games for every kind of person, which means our games need to be built by every kind of person. We believe the best experiences come from working together, celebrating differences, and helping each of our team members shine.</div><div>We are looking for a Senior (or higher) Tools Engineer to own and drive tools and workflow development on our team. In this role, you will first and foremost be a guardian of developer workflow for an exciting new game using the Unreal Engine. This includes being ready to drop what you are doing to help any team member in need when it escalates to you to get them back on track. In addition, you will be proactive in seeing workflow issues coming and working to prepare the team to handle them smoothly. When not responding to the immediate needs of the team, you will take a keen interest in the challenges the team faces in how they work and own collaborating with them to develop and improve their tools, workflows, and processes to make their days productive, efficient, rewarding and ultimately fun! This role is at a level where you will be expected to mentor and grow less experienced engineers. These teammates are capable of working independently, but at times they will look to you for your technical guidance, advice, and experience. When needed, you will make the call when the team needs to make a decision quickly and move forward. This role requires excellent communication skills, in all forms, as you will work closely with other teammates across disciplines either collaborating on your efforts or in support of theirs. These often include tech artists, designers, and build/infra engineers, but can span the entire gamut of roles on the team. In this role, you will be an evangelist for good practices across the studio. If you love working with people and care about their happiness by having a frictionless workflow; if you love building tools to simplify tasks, if you have no tolerance for warnings or errors in the build, editor, or game, and if you find it your life’s mission to help your fellow developers with a smile, this role is for you! About Our Team The Engineering team at ArenaNet thrives on a wide array of perspectives, experiences, and interests. We know that the best creations come from healthy and friendly teams. Our work is woven together with the efforts of other disciplines and crafts within game development. We seek out voices and ideas that might be new to us. We are always on the lookout for ways to help each other, both within the Engineering team, and throughout the studio as a whole.&nbsp; Who We Are Looking For You, our ideal candidate, are an experienced tools engineer within the Unreal Engine environment. You are very comfortable writing code in C++ and C#. You enjoy overseeing tools and workflow development using the Unreal Engine for a large team. This includes customizing UGS for the team’s needs, helping the team with validation for pre-flights, creating editor tools with UMG/Slate. You put your teammates work above all else and will drop everything to make sure anyone on the team who gets stuck is quickly up and running again. While you are expected to meet challenges with a smile, you are also thick skinned and understand that when teammates are frustrated with the tool, that does not mean they are frustrated with you even though it may feel that way. You handle situations with empathy and compassion and work to defuse those frustrations however they may manifest. You are a strong communicator, both in written communication and face to face. You are friendly and able to communicate with both technical and non-technical teammates in ways that make them feel heard, safe, and comfortable. You write outstanding documentation that teammates can follow to reduce their need to call on you for every issue that arises. You are a tireless advocate for good practices and can explain that while some processes may seem to slow an individual down, they are necessary to prevent issues that will prevent the whole team from being able to work effectively. You won’t back down when pushed to put the project at risk for short term gains, instead you will work to improve workflows that fit within our safety net. While not required, there are some additional experiences that will be considered by the team when reviewing your application. These include experience as a build engineer or with build systems, experience with Horde, Robomerge, UMG, and Python.</div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">We are open to remote work from the following states: AZ, CA, CO, FL, GA, ID, IL, MD, NC, NY, OR, TX, UT, WA and WI or onsite/hybrid/flex at our office in Bellevue, WA. Please note that the pay range listed in this job posting reflects the full salary range for this position. While we provide this range to offer transparency, our target hiring range typically falls between the minimum and the midpoint, allowing for growth potential within the role. Total compensation is salary plus an annual bonus potential. When determining an offer amount, many things are taken into consideration such as qualifications, experience, internal equity and work location. We strive to provide competitive and equitable compensation packages to all our employees. This role is also eligible for medical, dental, vision and life insurance, short and long term disability, 401(k), flexible and dependent care spending accounts, PTO, paid holidays and parental leave.</div></div>Remote pay range$127,520 - $217,420.50 USD</div></div><div>Don’t meet every single requirement on this job post? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ArenaNet, we believe diversity in culture, ethnicity, gender, sexual orientation, and backgrounds make us a better team – we celebrate it. So, if you’re excited about this role, but your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</div>

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.Essential Duties and Responsibilities:Build long term relationships with key customers (region/revenue size dependent) (50%)<ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul>Minimize cancellations/ Maximize renewal revenue (25%)<ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul>Liaise with Rocket teams (10%)<ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul>Cross/Upsell (15%)<ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul>Required Qualifications: <ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, preferable&nbsp;Salesforce.com</li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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