The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Argentina, Malaysia and India. Arkose Labs protects enterprises from cybercrime and abuse.

Arkose Labs

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Senior Software Engineer, Client Integration

The Security Analyst will analyze web traffic, detect attack patterns, and funnel attackers to prevent fraud for Arkose Labs' customers. This customer support/escalation role involves collaborating with Customer Success Managers, Solutions Engineers, and Threat Researchers to ensure an excellent customer experience and prevent various fraud attacks across industries. The analyst will also drive customer security initiatives by aligning with Engineering, Threat Research, and Product teams, contributing to the company's patent-pending security service globally.

Software Engineer, Client Integration

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Position Summary</h2>Your primary focus for this position is to analyze the web traffic coming through our customer’s endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. In addition, you will be central to driving success for our customer’s security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product.As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Primary Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity building</li><li class="leading-relaxed">Build capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and response</li><li class="leading-relaxed">Help drive customer adoption and deliver on Arkose Labs value proposition</li><li class="leading-relaxed">Collaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of data</li><li class="leading-relaxed">Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance</li><li class="leading-relaxed">Serve as escalation point-of-contact for customers on data analytics and security settings</li><li class="leading-relaxed">Provide technical support and guidance to customers</li><li class="leading-relaxed">Manage customer communications for analytic and security settings</li><li class="leading-relaxed">Collaborate with internal organizations on projects and initiatives</li><li class="leading-relaxed">Identify and document process improvements</li><li class="leading-relaxed">Identify expansion opportunities, future use cases and implementation rollouts with customers</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Must Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company</li><li class="leading-relaxed">Strong business English skills (B2 level)</li><li class="leading-relaxed">Customer support and escalation experience</li><li class="leading-relaxed">Strong understand of information security</li><li class="leading-relaxed">Working knowledge of HTML, JavaScript, and APIs</li><li class="leading-relaxed">Ability to quickly learn and support new technologies</li><li class="leading-relaxed">Self-motivated with demonstrated problem-solving skills</li><li class="leading-relaxed">Python scripting experience</li><li class="leading-relaxed">Strong attention to detail</li><li class="leading-relaxed">Team player, willing to learn, research and teach others</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Strong work ethic, customer focus and winning attitude!</li><li class="leading-relaxed">Skilled in data visualization tools</li><li class="leading-relaxed">Understanding of A/B testing.</li><li class="leading-relaxed">Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholders</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent</li><li class="leading-relaxed">Background in customer-facing cybersecurity</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Arkose Labs?</h2>Join an early stage, fast growing startup with pioneering technology built by passionate and ambitious people.Work with some of the biggest names in the market, such as Microsoft, Paypal, EA, Github, Twitch, Roblox, and Minecraft!We value your unique contributions, perspectives, and experiences. Be part of a diverse and high performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.We hire the best and value integrity, excellence, respect, inclusion, and collaboration.We value:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.</li><li class="leading-relaxed">Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another</li><li class="leading-relaxed">Customer Focus. We empathize with our customers and obsess about solving their problems</li><li class="leading-relaxed">Execution with precision, professionalism and urgency</li><li class="leading-relaxed">Security. It’s the lens through which we implement our processes, procedures, and programs</li></ul>We focus on professional growth and development and offer continuing education.Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.Create a Job AlertInterested in building your career at Arkose Labs? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=arkoselabs&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Apply for this job</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with MyGreenhouseFirst Name*Last Name*Email*PhoneCountryPhoneResume/CVAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf---LinkedIn ProfileWebsiteWhat is your desired salary?*<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Voluntary Self-Identification</h2>For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Arkose Labs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.GenderSelect...Are you Hispanic/Latino?Select...<a href="https://job-boards.cdn.greenhouse.io/docs/2023/RaceEthnicityDefinitions.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Race & Ethnicity Definitions</a>If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at <a href="https://www.dol.gov/ofccp" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.dol.gov/ofccp</a>.How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Alcohol or other substance use disorder (not currently using drugs illegally)</li><li class="leading-relaxed">Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS</li><li class="leading-relaxed">Blind or low vision</li><li class="leading-relaxed">Cancer (past or present)</li><li class="leading-relaxed">Cardiovascular or heart disease</li><li class="leading-relaxed">Celiac disease</li><li class="leading-relaxed">Cerebral palsy</li><li class="leading-relaxed">Deaf or serious difficulty hearing</li><li class="leading-relaxed">Diabetes</li><li class="leading-relaxed">Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders</li><li class="leading-relaxed">Epilepsy or other seizure disorder</li><li class="leading-relaxed">Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome</li><li class="leading-relaxed">Intellectual or developmental disability</li><li class="leading-relaxed">Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD</li><li class="leading-relaxed">Missing limbs or partially missing limbs</li><li class="leading-relaxed">Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports</li><li class="leading-relaxed">Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)</li><li class="leading-relaxed">Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities</li><li class="leading-relaxed">Partial or complete paralysis (any cause)</li><li class="leading-relaxed">Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema</li><li class="leading-relaxed">Short stature (dwarfism)</li><li class="leading-relaxed">Traumatic brain injury</li></ul>Disability StatusSelect...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. 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AppLovin is establishing a new R&D center to incubate groundbreaking products and develop next-generation growth engines. As a Product Manager, you will drive end-to-end product development from concept to launch, defining strategy, collaborating with engineers and designers, and optimizing user experience through data. You will own the product vision, translate insights into improvements, and build mechanisms for sustainable growth within an agile team, leveraging AppLovin's technological capabilities and resources.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About AppLovin</h3>AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, visit: <a href="http://www.applovin.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.applovin.com</a>.To deliver on this mission, our global team is composed of team members with life experiences, backgrounds, and perspectives that mirror our developers and customers around the world. At AppLovin, we are intentional about the team and culture we are building, seeking candidates who are outstanding in their own right and also demonstrate their support of others.Fortune recognizes AppLovin as one of the Best Workplaces in the Bay Area, and the company has been a Certified Great Place to Work for the last four years (2021-2024). Check out the rest of our awards <a href="https://www.applovin.com/jobs/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">HERE</a>.At AppLovin, we are establishing a new R&D center dedicated to incubating groundbreaking products and developing the company's next growth engines. Leveraging AppLovin's world-class technological capabilities and extensive resources, we are building a lean, agile team to explore and build innovative businesses from the ground up.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">A Day in the Life</h3>As a core Product Manager in this R&D center, you will drive the end-to-end development of new products from concept to launch:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define product strategy and roadmap, leading the 0-to-1 incubation of new ventures</li><li class="leading-relaxed">Collaborate closely with engineers and designers to deliver high-quality features at speed</li><li class="leading-relaxed">Utilize user research and data analysis to continuously optimize user experience and core product flows</li><li class="leading-relaxed">Stay ahead of industry trends and identify breakthrough opportunities through market intelligence</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Impact You’ll Make</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the product vision and execution plan for new business initiatives</li><li class="leading-relaxed">Drive daily collaboration with engineering, design, and cross-functional partners</li><li class="leading-relaxed">Translate user insights and data into compelling product improvements</li><li class="leading-relaxed">Build and refine key product mechanisms to support sustainable growth</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of product management experience, preferably in consumer-facing mobile products</li><li class="leading-relaxed">Strong user-centric mindset with solid analytical skills; proficiency in SQL or analytics tools is a plus</li><li class="leading-relaxed">Excellent project management and communication skills; able to lead in ambiguous, fast-paced environments</li><li class="leading-relaxed">Passionate about building products from scratch; experience in 0-to-1 environments is highly valued</li><li class="leading-relaxed">Bachelor’s degree in a technical or quantitative field (e.g., Computer Science, Engineering, Mathematics) preferred</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join This Venture</h3>This is more than a role—it’s an opportunity to shape the future within an established industry leader. You'll enjoy:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The autonomy and impact of a startup, backed by the resources and expertise of AppLovin</li><li class="leading-relaxed">The chance to work with a top-tier team and create industry-leading products</li><li class="leading-relaxed">High visibility and direct contribution to the company’s strategic growth areas</li><li class="leading-relaxed">A culture of innovation, agility, and mission-driven execution</li></ul>

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