Aryaka

Technical Support Engineer ll

UI_UX Engineer

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This role is for a Technical Support Engineer ll at Aryaka, seeking a seasoned networking enthusiast passionate about complex challenges and customer relationships. The position involves providing pre and post-sales technical support, troubleshooting, and managing support cases. Responsibilities include diagnosing network issues, escalating problems, and contributing to knowledge base documentation. The role requires strong networking fundamentals, experience with routing, switching, security protocols, and a willingness to work in shifts. It offers a collaborative culture and opportunities for professional growth.

Marketing Coordinator

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3><p class="my-4 text-gray-700 leading-relaxed">Are you a seasoned networking enthusiast with a passion for tackling complex challenges? Do you thrive on providing top-notch technical support and building positive customer relationships? If so, we have an exciting opportunity to join our team as a Technical Support Engineer ll</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications-</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree in Computer Science, Information Technology or similar.</li><li class="leading-relaxed">2-4 years of experience in Networking Industry. Customer facing experience is an advantage.</li><li class="leading-relaxed">Preferably from TAC expertise</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities-</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Player with positive mental attitude.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Excellent analytical and problems solving skills.</li><li class="leading-relaxed">Hard working, focused and result orientation personality required.</li><li class="leading-relaxed">Able to handle the work independently with less supervision</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technical Skills Required–</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web</li><li class="leading-relaxed">Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner</li><li class="leading-relaxed">Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li><li class="leading-relaxed">Work to reproduce customer issues and qualify critical issues</li><li class="leading-relaxed">Publish Technical Support Bulletins and other user documentation in the Knowledge Base</li><li class="leading-relaxed">Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing</li><li class="leading-relaxed">Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.</li><li class="leading-relaxed">Provide on-call support on an as needed basis</li><li class="leading-relaxed">Bachelor’s Degree in Computer Science, Information Technology or similar</li><li class="leading-relaxed">2+ plus years of related experience</li><li class="leading-relaxed">Strong in networking fundamentals like TCP/IP, ARP, DNS, DHCP etc</li><li class="leading-relaxed">Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required</li><li class="leading-relaxed">In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)</li><li class="leading-relaxed">Experience with security (IPSEC, SSL-VPN, NAT, GRE)</li><li class="leading-relaxed">Prior experience in similar vendor Technical Support Centre</li><li class="leading-relaxed">Experience with Authentication Protocols a plus (Radius / TACACS)</li><li class="leading-relaxed">Experience with Windows & Linux (any flavour) a plus</li><li class="leading-relaxed">Experience with Palo Alto, Cisco, Checkpoint, Juniper, Fortinet products a plus</li><li class="leading-relaxed">Experience with Remote Access VPN like Cisco AnyConnect, Pulse Secure</li><li class="leading-relaxed">Experience on Cloud Security like Zscaler, Palo-Alto Prisma</li><li class="leading-relaxed">Knowledge on AWS, Azure or Similar a plus</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Fluent knowledge of English</li><li class="leading-relaxed">Willing to work in shifts(24/7)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bird’s eye view of your role –</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Core Networks.</li><li class="leading-relaxed">Taking over escalated issues from L1s in a timely manner & and working with various stakeholders such as customers/engineering to arrive to a swift resolution. Also, if required, appropriately escalate the issues to the next level.</li><li class="leading-relaxed">Give constructive feedback on the process and the tools to improvise the same.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring –</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ensure to assist the Shift L1s with daily working of monitoring & basic diagnosing of network related issues and drive them to closure.</li><li class="leading-relaxed">Research alternative solutions or workarounds.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What are your performance objectives –</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.</li><li class="leading-relaxed">Escalating to Technical Leads/Escalation Engineers & follow-up on the issue for closure.</li><li class="leading-relaxed">Proactive Problem Management of certain critical accounts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will your lofty goals be translated into specific actions / short term goals –</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Implement regular upgrades to the networks.</li><li class="leading-relaxed">Document the issues and solutions in the Knowledge Base.</li><li class="leading-relaxed">Willing to work in Shifts round the clock in a 24x7 environment on Rotational basis.</li><li class="leading-relaxed">Mentor the L1 engineers to bring them into the system.</li><li class="leading-relaxed">Ensure proper shift/task handover is done to the next shift.</li><li class="leading-relaxed">Holding technical training for the team members to enhance their skills.</li><li class="leading-relaxed">Cross team functioning .</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What’s in it for you? (EVP – Employee Value Proposition) –</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work for a global, fast-growing SD-WAN innovator.</li><li class="leading-relaxed">Be a part of a company culture that embraces diversity and inclusivity.</li><li class="leading-relaxed">Was named one of the INC. magazines best places to work for 2020.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we –</h3><p class="my-4 text-gray-700 leading-relaxed">Is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without trade-offs. Meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on for cloud-based software-defined networking and security services. For more, please visit www.aryaka.com.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why</h3><p class="my-4 text-gray-700 leading-relaxed">We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “Cares” Program as well as others. Our Benefits are World-Class and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.</p><p class="my-4 text-gray-700 leading-relaxed">Third-Party Agency Notice: Does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement</p>

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Joining Razer offers a global mission to revolutionize gaming. This Senior Data Engineer role focuses on leading AI Data Engineering initiatives, designing and developing robust, scalable data pipelines for AI/ML applications. You will architect data infrastructure, optimize model training, feature engineering, and real-time inference, collaborating with AI/ML engineers and data scientists to build next-gen AI-driven products. The position requires expertise in various data technologies and a commitment to continuous learning.

At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Responsibilities :</h2><p class="my-4 text-gray-700 leading-relaxed">We are looking for a Senior Data Engineer to lead the technical initiatives for AI Data Engineering, enabling scalable, high-performance data pipelines that power AI and machine learning applications. This role will focus on architecting, optimizing, and managing data infrastructure to support AI model training, feature engineering, and real-time inference. You will collaborate closely with AI/ML engineers, data scientists, and platform teams to build the next generation of AI-driven products.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead AI Data Engineering initiatives by driving the design and development of robust data pipelines for AI/ML workloads, ensuring efficiency, scalability, and reliability.</li><li class="leading-relaxed">Design and implement data architectures that support AI model training, including feature stores, vector databases, and real-time streaming solutions.</li><li class="leading-relaxed">Develop high performance data pipelines that process structured, semi-structured, and unstructured data at scale, supporting the various AI applications</li><li class="leading-relaxed">Implement best practices for data quality, lineage, security, and compliance for AI applications</li><li class="leading-relaxed">Develop automated data workflows, integrate with DevOps, MLOps frameworks, and enable model reproducibility through efficient data management.</li><li class="leading-relaxed">Continuously explore advancements in AI data engineering, including distributed computing, data mesh architectures, and next-gen storage solution that best fit the various AI initiatives</li><li class="leading-relaxed">Work closely with data scientists and AI/ML engineers to optimize feature extraction, data labeling, and real-time inference pipelines</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Pre-Requisites :</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Hands on experience working with Vector/Graph;Neo4j</li><li class="leading-relaxed">3+ years of experience in data engineering, working on AI/ML-driven data architectures</li><li class="leading-relaxed">Ability to work in fast paced, high pressure, agile environment.</li><li class="leading-relaxed">Ability and willingness to learn any new technologies and apply them at work in order to stay ahead.</li><li class="leading-relaxed">Strong in programming languages such as Python, SQL.</li><li class="leading-relaxed">Experience in developing and deploying applications running on cloud infrastructure such as AWS, Azure or Google Cloud Platform using Infrastructure as code tools such as Terraform, containerization tools like Dockers, container orchestration platforms like Kubernetes</li><li class="leading-relaxed">Experience using orchestration tools like Airflow or Prefect, distributed computing framework like Spark or Dask, data transformation tool like Data Build Tool (DBT)</li><li class="leading-relaxed">Excellent with various data processing techniques (both streaming and batch), managing and optimizing data storage (Data Lake, Lake House and Database, SQL, and NoSQL) is essential.</li><li class="leading-relaxed">Experience in network infrastructure, real-time AI inferencing pipelines using event-driven architectures</li><li class="leading-relaxed">Excellent problem-solving and analytical skills, with an understanding of Gen AI technologies and their applications</li><li class="leading-relaxed">Excellent written and verbal communication skills for coordinating across teams.</li><li class="leading-relaxed">Experience and Interest to keep up with the advancement in the Data Engineering Field</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education & Experience</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Has a Bachelor’s or Master’s degree in computer science, Data Engineering, AI/ML, or a related field from an accredited institution</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Travel Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Role based in Singapore office and may require up to 1 travel trip per year</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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