Assembly AI

API Support Engineer

Senior Field and Campaign Marketing Manager

Software Engineer, Machine Learning

AssemblyAI is building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With over 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI. This role involves being the first line of support for customers, acting as the product expert, and serving as the liaison between customers and engineering teams. You will also manage and contribute to technical resources, including documentation and SDKs. The ideal candidate has at least 6 months of experience in a similar support role, prior customer-facing experience, and some technical background, ideally from a coding bootcamp or past software engineering job.

<div><h2>About AssemblyAI</h2> At AssemblyAI, we’re building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI.&nbsp; Progress in AI is moving at an unprecedented pace– and our team is made up of experts in AI research that are focused on making sure that our customers are able to stay on the cutting edge, with production-ready AI models that are constantly updating and improving as our team continues to improve accuracy, latency, and what’s possible with Speech AI. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and up to 30% fewer hallucinations than OpenAI’s Whisper. Our models power more than 2 billion end-user experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and helping improve childhood literacy via ed tech tools.&nbsp; We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. We’re a remote team looking to build one of the next great AI companies, and are looking for driven, talented people to help us get there!</div><div><h2>The Role</h2> AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally, you've done a coding bootcamp, or served as a developer in a past role. With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team. <h2>What you will do:</h2> <ul> <li>Be the first line of support AssemblyAI's customers. You'll work directly with new customers who are integrating our API to make sure their integration is going well. You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have.</li> <li>Serve as the "product expert". You'll be responsible for answering technical questions about the product over live chat, Slack, and email. We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.</li> <li>Be the liaison between the customer and our engineering teams. You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.</li> <li>Manage and contribute to our technical resources. You will make updates and improvements to our official documentation, contribute to our SDKs, and build and maintain third-party integrations. </li> </ul> <h2>What you'll need:</h2> <ul> <li>6 months+ of experience in a similar support role</li> <li>Prior customer or client-facing experience, ideally in a high-growth startup environment</li> <li>Some technical experience; ideally from a coding bootcamp or past software engineering job</li> <li>Ability to understand and translate technical language across both clients &amp; engineering teams</li> <li>Experience working with REST APIs</li> <li>You can demonstrate and explain API knowledge</li> <li>You can hear a use case and creatively apply our API functionality to solve that use case </li> </ul> <h2>Nice to have:</h2> <ul> <li>Super organized</li> <li>Outgoing; loves to communicate with external stakeholders and customers</li> <li>You take ownership of customer feedback</li> <li>Ability to master our API's functionality </li> </ul> <h2>Pay Transparency</h2> AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry, and are one part of many compensation, benefit, and other reward opportunities we provide. There are many factors that go into salaryские determinations, including relevant experience, skill level, qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The ranges shared below are a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. <ul> <li data-start="118" data-end="163"> United Kingdom: £60,572 – £66,948 (GBP) </li> <li data-start="164" data-end="208"> India: ₹4,877,889 – ₹5,391,351 (INR) </li> <li data-start="209" data-end="377"> Other Locations: Compensation for candidates in other regions will be discussed during the interview process, based on local market benchmarks. </li> </ul></div><div><h2>Working at AssemblyAI</h2> We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture.&nbsp; We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply! Keep Exploring AssemblyAI: <a href="https://www.youtube.com/@AssemblyAI">Check us out on YouTube!</a> <a href="https://www.assemblyai.com/research/universal-1">Learn more about AI models for speech recognition</a> <a href="https://www.assemblyai.com/products/core-transcription">Core Transcription</a> | <a href="https://www.assemblyai.com/products/audio-intelligence">Audio Intelligence</a> | <a href="https://www.assemblyai.com/blog/lemur-early-access/">LeMUR</a> | <a href="https://www.assemblyai.com/playground/source">Try the Playground</a> <a href="https://www.assemblyai.com/blog/announcing-our-50m-series-c-to-build-superhuman-speech-ai-models/">Our $50M Series C fundraise</a></div>

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Aspire

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Aspire, a leading FinTech company, is seeking a driven and curious UX Research Intern to join its Product Team. This role offers hands-on experience in supporting various research activities, including designing, launching, and analyzing user surveys, coordinating user interviews, conducting competitive benchmarking, and managing research logistics. The intern will play a key role in improving customer experience for SMEs across Asia by bringing the voice of the customer into product decisions. The company emphasizes innovation, collaboration, and professional growth, offering benefits like flexible leave, training subsidies, and a hybrid work arrangement.

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<div>At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential. Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products. 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By leveraging expertise and data, our Product team will shape our product strategy and guide product iterations to refine and optimize our offerings, ensuring that we deliver solutions that exceed expectations. <h3>About the Role:</h3> We’re looking for a driven &amp; curious UX Research Intern to join our fast-growing team at Aspire. This is an exciting opportunity to work closely with our Customer Research and Product teams to bring the voice of our customers into product decisions. As an intern, you’ll support a wide range of research activities—from setting up surveys &amp; interviews to analyzing feedback &amp; conducting secondary research. You’ll get hands-on experience with the research process in a dynamic fintech environment while playing a key role in improving the customer experience for thousands of SMEs across Asia. <h3>What Will You Be Doing?</h3> <ul> <li>Assist in designing, launching, &amp; analyzing user surveys.</li> <li>Help coordinate user interviews &amp; conduct short interviews with customers under supervision.</li> <li>Support competitive benchmarking &amp; secondary research tasks.</li> <li>Manage research logistics (e.g., scheduling interviews, organizing recordings, maintaining research documentation).</li> <li>Prepare research summaries and contribute to presentations and readouts.</li> <li>Collaborate with product managers and designers to support quick-turnaround research needs.</li> <li>Help operationalize research processes and tools to improve team efficiency. </li> </ul> <h3>Minimum qualifications:</h3> <ul> <li>Basic understanding of user research concepts (e.g. surveys, interviews, usability testing).</li> <li>Ability to manage time independently and handle multiple tasks.</li> <li>Comfortable with organizing information, taking notes, and summarizing findings.</li> <li>Strong written and verbal communication skills.</li> <li>Basic familiarity with tools like Typeform, Google Sheets/Slides, and Figma is a plus.</li> <li>Prior experience (even through coursework) with surveys, interviews, or user research methods is a bonus.</li> <li>Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools and frameworks to solve real world problems at Aspire</li> </ul> <h3>Nice-to-Have (but not required):</h3> <ul> <li>Prior experience with user research, either through coursework, internships, or personal projects.</li> <li>Familiarity with tools like Typeform, Figma, Google Sheets/Slides, or Airtable.</li> <li>Exposure to survey analysis, participant recruitment, or competitive benchmarking.</li> <li>Enthusiasm for fintech, startups, or B2B products.</li> </ul> &nbsp;</div><div>What we offer <ul> <li>Uncapped flexible annual leave.</li> <li>Hybrid work arrangement.&nbsp;</li> <li>Training subsidy for your professional growth.</li> <li>Wellness benefit.</li> <li>Team bonding budget to foster collaboration and sense of belonging.</li> <li>Flexibility to work from anywhere (for up to 90 days per annum).</li> <li>Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our <a href="https://aspireapp.com/careers">careers site</a> and <a href="https://www.linkedin.com/company/aspire-sea/life/lifeataspire/?viewAsMember=true">LinkedIn Life page</a>. </li> </ul> Equal Opportunity Statement&nbsp; Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.&nbsp; Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s <a href="https://drive.google.com/file/d/1vLznVZh_G59UpJ2IO0vUyy0dskPf7ZAF/view?usp=sharing" target="_blank">Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants&nbsp;(the “Policy”)</a>, and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing <a class="c-link" href="mailto:people@aspireapp.co" target="_blank" data-stringify-link="mailto:people@aspireapp.co" data-sk="tooltip_parent">people@aspireapp.com</a>.&nbsp;</div>

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