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As an Enterprise Account Manager at Attentive, you will drive customer retention and expansion sales within Attentive’s enterprise customer base. You will be the primary contact for account planning, contract renewals, and identifying upsell opportunities, partnering with Customer Success. You will holistically view customer health, seek new opportunities, and establish long-term relationships as a trusted advisor.

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Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in <a href="https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Deloitte’s Fast 500</a> (four years running!), <a href="https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn’s Top Startups</a>, <a href="https://www.forbes.com/lists/cloud100/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Forbes’ Cloud 100</a> (five years running!), and <a href="https://www.inc.com/best-workplaces/2025" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Inc.’s Best Workplaces</a>.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>As an Enterprise Account Manager, you will be instrumental in driving customer retention and expansion sales into Attentive’s enterprise customer base. You will be the point person for partnering with Customer Success on account planning, contract renewals, and uncovering upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Accomplish</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify upsell/cross-sell opportunities within existing customers</li><li class="leading-relaxed">Provide timely and accurate weekly forecasts</li><li class="leading-relaxed">Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts</li><li class="leading-relaxed">Identify and pursue strategic opportunities for growth within the accounts</li><li class="leading-relaxed">Prepare and present data and trends to customers on usage and engagement of Attentive platform</li><li class="leading-relaxed">Manage customer inquiries related to commercial aspects of their Attentive agreement</li><li class="leading-relaxed">Partnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Your Expertise</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in a closing sales role, with experience selling into an install base</li><li class="leading-relaxed">Experience working in SaaS, specifically in MarTech or AdTech</li><li class="leading-relaxed">Demonstrated strong competency around objection handling and creating alignment around product price/value</li><li class="leading-relaxed">Analytical account development strategy, using data to find opportunities and prove value</li><li class="leading-relaxed">Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently</li><li class="leading-relaxed">Experience managing the sales cycle across <a href="http://salesforce.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Salesforce.com</a> or other CRM</li><li class="leading-relaxed">Entrepreneurial mindset and desire to define processes and build strategy</li><li class="leading-relaxed">Demonstrated experience consistently meeting and exceeding quota, with references</li><li class="leading-relaxed">Email sales experience nice to have</li><li class="leading-relaxed">Willingness to travel (up to 20%)</li></ul>You'll get competitive <a href="https://www.attentive.com/benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">perks and benefits</a>, from health & wellness to equity, to help you bring your best self to work.For US based applicants:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The US base salary range for this full-time position is $120,000 - 135,000 annually</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Equity is a substantial part of the total compensation package</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This position is eligible for performance-based cash bonus or variable compensation</li></ul>#LI-JH1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about <a href="https://www.attentive.com/awake" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">AWAKE</a>, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Springer Nature Group</h3>Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit http://group.springernature.com/ and follow @SpringerNature / @SpringerNatureGroup.Associate Editors, primarily focused on manuscript management, play a key role in advancing the manuscript pipeline for all BMC Series. Their responsibilities include evaluating manuscripts for compliance with editorial guidelines, selecting and inviting suitable peer reviewers, and making informed editorial decisions on submissions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Brand</h3>As an Associate Editor, you will play a crucial role in the success of the BMC Series by supporting the editorial management of content across a diverse portfolio of journals. This dynamic and varied position offers the opportunity to engage with a wide range of topics while contributing to the overall growth and success of BMC as a whole.Effective time management is a key aspect of this role, as you will be responsible for handling multiple tasks and deadlines simultaneously. From managing the peer review process to making editorial decisions, you'll need to prioritize efficiently and ensure timely progress on manuscripts. Your ability to stay organized and maintain a steady workflow will be crucial to supporting the smooth operation of the BMC Series portfolio and delivering high-quality content.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assessing manuscripts for adherence to our editorial policies and suitability for peer review, resolving concerns with authors as and when required</li><li class="leading-relaxed">Identify and invite appropriate peer reviewers and manage the peer review process in a timely manner</li><li class="leading-relaxed">Make editorial decisions in accordance with BMC Series peer-review policies and standards.</li><li class="leading-relaxed">Coordinate with internal editorial teams to progress manuscripts through our manuscript submission system.</li><li class="leading-relaxed">Address manuscript challenges as they arise, in consultation with their manager and the Journal Editor when needed.</li></ul>Additional tasks:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in outreach activities within the research community to promote the Series and encourage submission of manuscripts</li><li class="leading-relaxed">Support content promotion activities via BMC Series social media and blog networks</li><li class="leading-relaxed">Participate in working groups and projects to support research integrity and ongoing improvements in editorial processes, peer review standards, and journal quality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Experience, Skills & Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Educated to PhD level (or equivalent), in a biomedical field</li><li class="leading-relaxed">In-depth knowledge of key areas of the BMC Series editorial policies</li><li class="leading-relaxed">Strong interpersonal communication skills</li><li class="leading-relaxed">Excellent written and verbal communication skills in English.</li><li class="leading-relaxed">Excellent organizational ability and time-management skills</li><li class="leading-relaxed">Highly self-motivated, resourceful and achievement oriented</li><li class="leading-relaxed">Strong analytical/critical appraisal skills</li><li class="leading-relaxed">Ability to work cooperatively with colleagues at all levels and as part of a team</li><li class="leading-relaxed">Ability to adapt to changing circumstances</li><li class="leading-relaxed">Willing to travel occasionally and represent BMC at external events</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Need to be capable of:</h3>1. 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Personal Effectiveness (incorporating results focused, productivity, ownership, delegation)To be considered for the role, Candidates should submit a cover letter in addition to their Resume when applying.In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.

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