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As an Account Manager, Mid-Market Sales at Attentive, you will drive customer retention by managing expansion sales opportunities. This involves partnering with Client Strategy for account planning and identifying upsell opportunities. You will focus on building long-term relationships and acting as a trusted advisor to customers. Responsibilities include providing weekly forecasts, negotiating pricing, identifying growth opportunities, presenting data, managing customer inquiries, and collaborating with internal teams.

Principal Product Manager, Reporting

<div><span style="font-size: 16px;">Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.</span></div><div><br></div><div><span style="font-size: 16px;">With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit </span><a style="font-size: 16px;" href="http://www.attentive.com">www.attentive.com</a><span style="font-size: 16px;"> or follow us on </span><a style="font-size: 16px;" href="https://www.linkedin.com/company/attentivemobile/mycompany/?viewAsMember=true">LinkedIn</a><span style="font-size: 16px;">,</span><a style="font-size: 16px;" href="https://x.com/attentiveHQ"> X</a><span style="font-size: 16px;"> (formerly Twitter), or </span><a style="font-size: 16px;" href="https://www.instagram.com/attentivehq/">Instagram</a><span style="font-size: 16px;">.</span></div><div><br></div><div><span style="font-size: 16px;">Attentive’s growth has been recognized by </span><a style="font-size: 16px;" href="https://www.attentive.com/press-releases/attentive-named-to-the-deloitte-technology-fast-500-tm-fastest-growing-companies-in-north-america-list-for-the-second-year">Deloitte’s Fast 500</a><span style="font-size: 16px;">, </span><a style="font-size: 16px;" href="https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/">Linkedin’s Top Startups</a><span style="font-size: 16px;"> and </span><a style="font-size: 16px;" href="https://www.forbes.com/lists/americas-best-startup-employers/?sh=6a56dd432ad7">Forbes Cloud 100</a><span style="font-size: 16px;"> all thanks to the hard work from our global employees!</span></div><div><br></div><div><b style="font-size: 16px">About the Attentive Team</b></div><div>Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their clients at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year.</div><div><br></div><div><b style="font-size: 18px">About the Role</b></div><div>As an Account Manager, Mid-Market Sales at Attentive, you will be instrumental in driving customer retention by managing expansion sales opportunities of Attentive’s mid-market customer base.&nbsp;</div><div><br></div><div>You are the point person for partnering with Client Strategy on account planning and assisting with uncovering expansion and upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.&nbsp; </div></div><div class="section page-centered"><div><h3>What You'll Accomplish</h3><ul class="posting-requirements plain-list"><ul><li>Provide timely and accurate weekly forecasts&nbsp;</li><li>Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts</li><li>Identify and pursue strategic opportunities for growth within the accounts</li><li>Prepare and present data and trends to customers on usage and engagement of Attentive platform&nbsp;</li><li>Manage customer inquiries related to commercial aspects of their Attentive agreement</li><li>Partnering cross-functionally with Client Strategy, Deal Enablement, Legal, Finance and other internal team</li></ul></ul></div></div><div class="section page-centered"><div><h3>Your Expertise</h3><ul class="posting-requirements plain-list"><ul><li>2-3 years of experience<b>&nbsp;</b>in a closing sales role; Renewals Management, Account Management, Account Executive or as an outside sales person</li><li>Experience working in a SaaS, MarTech, AdTech or startup preferred</li><li>Demonstrated strong competency around objection handling and creating alignment around product price/value</li><li>Analytical account development strategy, using data to find opportunities and prove value</li><li>Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently&nbsp;</li><li>Experience managing the sales cycle across Salesforce.com or other CRM</li><li>Entrepreneurial mindset and desire to define processes and build strategy</li><li>Demonstrated experience consistently meeting and exceeding quota, with references</li><li>Email sales experience is strong preference</li><li>Willingness to travel (up to 20%)</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 16px">You'll get competitive </span><a class="postings-link" style="font-size: 16px" href="https://www.attentive.com/benefits">perks and benefits</a><span style="font-size: 16px">, from health &amp; wellness to equity, to help you bring your best self to work.</span></div><div><br></div><div><b style="font-size: 16px">For US based applicants:</b></div><div><span style="font-size: 16px">- The US base salary range for this full-time position is $80,000 - $90,000 annually +&nbsp;bonus/commission&nbsp;+ equity + benefits</span></div><div><span style="font-size: 16px">- Our salary ranges are determined by role, level and location</span></div><div><br></div><div><span style="font-size: 16px">#LI-LC1</span></div><div><br></div><div><b style="font-size: 18px">Attentive Company Values</b></div><div><b>Default to Action</b> - Move swiftly and with purpose</div><div><b>Be One Unstoppable Team</b> - Rally as each other’s champions</div><div><b>Champion the Customer </b>- Our success is defined by our customers' success</div><div><b>Act Like an Owner</b>&nbsp;- Take responsibility for Attentive’s success</div><div><br></div><div>Learn more about <a class="postings-link" href="https://www.attentive.com/awake">AWAKE</a>, Attentive’s collective of employee resource groups.</div><div><br></div><div>If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.</div><div><br></div><div>At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.&nbsp;</div>

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2><strong><span data-contrast="none">Overview:</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">The function of the Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none"> Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci</span><span data-contrast="none">litate internal communication, a</span><span data-contrast="none">s well as offe</span><span data-contrast="none">r guidance to payments analysts.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
<h2><strong><span data-contrast="none">Main Responsibilities:</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">The main responsibilities include but are not limited to:</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Allocation and prioritization of task during the shift.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Being the first line of contact for 3rd party providers regarding payments related issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Taking ownership of any issues occurring d</span><span data-contrast="none">uring their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Answering escalations</span><span data-contrast="none">&nbsp;from&nbsp;</span><span data-contrast="none">customer s</span><span data-contrast="none">upport and following up on the</span><span data-contrast="none">&nbsp;timely resolution of issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">H</span><span data-contrast="none">andling&nbsp;</span><span data-contrast="none">of&nbsp;</span><span data-contrast="none">payments</span><span data-contrast="none">&nbsp;and risk</span><span data-contrast="none">&nbsp;queri</span><span data-contrast="none">es and escalations from&nbsp;</span><span data-contrast="none">customer support via chat</span><span data-contrast="none">,&nbsp;</span><span data-contrast="none">IM&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">emails.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Cooperate with Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none">&nbsp;on any issues facing the team.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Work together with Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none">&nbsp;in order to improve and maintain procedures within the Payments Team.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Raise any trends in escalations, denoting a possible generic issue with anything payment related.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;</span><span data-contrast="none">up&nbsp;</span><span data-contrast="none">is done to ensure minimal down time</span><span data-contrast="none">&nbsp;and customer impact.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Point of contact for any payment&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">fraud</span><span data-contrast="none">&nbsp;</span><span data-contrast="none">related issues or questions.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Processing of internal crediting requests.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Be a point of assistance to&nbsp;</span><span data-contrast="none">the other team mem</span><span data-contrast="none">bers when the need arises.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none">&nbsp;</span><span data-contrast="none">Shift Leader tasks.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Help in processing payments when needed and any other</span><span data-contrast="none">&nbsp;additional tasks when required.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Help to create and maintain an effective and positive working environment.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<h2><strong><span data-contrast="none">Reporting:&nbsp;</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">T</span><span data-contrast="none">o&nbsp;</span><span data-contrast="none">Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none"> Team Leader.</span></p>
<h2><strong>Extra awesome:</strong></h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
<p>&nbsp;</p>
<h2 style="text-align: center;"><strong>Challenge accepted?</strong></h2>
<p style="text-align: center;">We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.</p>
<h6 style="text-align: center;"><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></em></strong></h6>

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