Attio

Support Operations Lead

Customer Education Lead

Technical Support Specialist

Head of Growth Marketing

Product Engineer

Executive Assistant

Attio is building the first AI-native CRM, having recently secured $52M in Series B funding. The Customer Support team, known for its 98% CSAT, is seeking a Support Operations Lead. This high-impact role involves owning the systems, strategy, and processes that power global support. The lead will build infrastructure, automations, and insights to scale efficiently, streamline workflows, refine AI use, and ensure an exceptional customer experience, partnering closely with support leadership.

Financial Controller

Attio is on a mission to redefine CRM for the AI era. We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our <a href="https://attio.com/blog/attio-raises-52m-series-b" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">$52M Series B</a>, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2>Our Customer Support team is one of Attio’s strongest differentiators, delivering an industry-leading 98% CSAT and setting the standard for what exceptional customer experience looks like in B2B SaaS.We’re now looking for a Support Operations Lead to take this engine to the next level. You’ll own the systems, strategy, and processes that power our global support experience, building the infrastructure, automations, and insights that allow our team to scale efficiently while maintaining an exceptional customer experience.This is a high-impact, cross-functional role for a technical operator who thrives at the intersection of people, process, and technology. You’ll partner closely with support leadership to streamline workflows, refine our use of AI, and ensure that every support interaction reflects the clarity and quality our customers expect from Attio.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you'll do</h2>In this role, you’ll build and optimize the operational backbone that empowers Attio’s Support function to scale efficiently and deliver consistently world-class experiences.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and scale Support Operations: Own and grow the support operations function end-to-end, from strategy through tactical execution. Develop the systems, processes, and rhythms that enable seamless global support.</li><li class="leading-relaxed">Build scalable systems and processes: Design and implement proactive, data-driven workflows that improve response times, increase efficiency, and reduce friction for both customers and agents.</li><li class="leading-relaxed">Optimize the support tech stack: Manage and enhance the tools that power our support ecosystem (Intercom, Attio, Guru, Notion, Slack, and more), ensuring they evolve in step with team and customer needs.</li><li class="leading-relaxed">Advance our AI and automation strategy: Lead initiatives to leverage AI and automation for faster, smarter customer support — from routing and macros to conversation design and predictive assistance.</li><li class="leading-relaxed">Develop robust operational frameworks: Create scalable playbooks and workforce management systems that help the team balance speed, quality, and consistency across global time zones.</li><li class="leading-relaxed">Own data and insights: Build and maintain dashboards that track customer satisfaction, team performance, and product health. Use insights to inform strategic decisions and shape product improvements.</li><li class="leading-relaxed">Champion cross-functional collaboration: Partner with Product, Engineering, Success, and Sales to ensure alignment on customer experience priorities and to drive continuous improvement across the business.</li><li class="leading-relaxed">Enable and upskill the team: Create and manage internal enablement, training, and QA programs that empower Support Specialists to deliver consistently exceptional service.</li><li class="leading-relaxed">Collaborate on self-serve initiatives: Work closely with our Customer Education team to expand our Help Centre, improve self-serve experiences, and drive scalable customer empowerment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll bring</h2>We’re looking for a systems thinker who combines technical fluency with a deep passion for customer experience and operational excellence.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience: 4+ years in Support Operations or CX Ops within a B2B SaaS environment, ideally having scaled support functions through periods of hyper-growth.</li><li class="leading-relaxed">Technical depth: Strong understanding of modern support technology stacks and automation platforms (Intercom, Fin, Zapier/Make/n8n, BI tools, APIs, SQL). Comfortable building and optimizing systems from the ground up.</li><li class="leading-relaxed">AI and automation fluency: Skilled at using AI to improve support workflows, drive efficiency, and maintain high quality at scale.</li><li class="leading-relaxed">Operational rigor: Exceptionally organized with the ability to turn ambiguity into structure. You think in systems and design processes that scale.</li><li class="leading-relaxed">Analytical mindset: Confident working with data to uncover trends, measure impact, and inform decisions. You see metrics as a means to create better experiences.</li><li class="leading-relaxed">Strong communicator and collaborator: Excellent written and verbal communication skills, with a proven ability to lead cross-functional initiatives and influence stakeholders at all levels.</li><li class="leading-relaxed">Curiosity and initiative: A proactive problem-solver who’s always exploring new ways to improve the customer and agent experience through innovation and insight.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What does the hiring process look like?</h2>Applicants can expect the following:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Initial Conversations</li><li class="leading-relaxed">30-minute introductory chat with a member of our Talent team</li><li class="leading-relaxed">30-minute interview with our Head of Support</li><li class="leading-relaxed">Core Interviews</li><li class="leading-relaxed">30-minute session with the support team to explore collaboration, problem-solving, and culture fit</li><li class="leading-relaxed">Take-home exercise followed by a 45-minute discussion to review your approach and insights</li><li class="leading-relaxed">30-minute executive interview focused on impact and alignment with company goals</li><li class="leading-relaxed">Final Stage</li><li class="leading-relaxed">30-minute closing conversation with our CEO</li><li class="leading-relaxed">Optional team meet-and-greet (on request)</li><li class="leading-relaxed">Offer call (if it’s a mutual fit)</li></ul>Compensation Range: $120K - $150K

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Digital extremes

Receptionist/Facilities administrator

Senior Infrastructure Engineer

Sword Health

Outbound Specialist

onwards Search

Software Tester

Content Asset Manager

Operational Network Engineer

Sr. Programmatic Associate

Financial Analyst

Amazon Account Analyst

Digital Extremes is seeking an organized, enthusiastic, and highly professional Receptionist/Facilities Administrator to manage front desk operations, ensure a welcoming atmosphere, and provide basic facilities support at their studio in London, Ontario. The role involves greeting guests, managing visitor sign-in, maintaining reception and meeting areas, coordinating catering, and handling mail. Additionally, the administrator will assist with IT equipment, manage office supplies, schedule conference rooms, provide administrative support, and coordinate facilities maintenance with building management and external vendors. The ideal candidate will have excellent communication skills and an interest in video games.

Founded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II. The studio has reached its greatest critical and commercial success with the free-to-play action game, Warframe®, boasting a global community of 75 million registered players on PC, PS4™, PS5™, Xbox One™, Xbox Series X/S™, Nintendo Switch™, and iOS™.

Senior Level Artist

Senior VFX Artist

Senior Graphics Programmer

Senior Gameplay Programmer

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">ABOUT THIS POSITION</h4>We are seeking an organized, enthusiastic, and highly professional Receptionist to manage our front desk operations, ensure a welcoming atmosphere, and provide basic facilities support at our studio. The ideal candidate will be a friendly, engaging personality who is adept at multitasking, has excellent communication skills, and shares an interest in the dynamic world of video games<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">RESPONSIBILITIES</h4>Front Desk & Guest Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Greet and welcome all guests, candidates, clients, and vendors with professionalism and enthusiasm.</li><li class="leading-relaxed">Manage the visitor sign-in process and ensure compliance with security protocols and NDAs.</li><li class="leading-relaxed">Manage and maintain the cleanliness and organization of the reception area, lobby, and meeting rooms.</li><li class="leading-relaxed">Coordinate catering and setup for on-site meetings, interviews, and company events as needed.</li></ul>Administrative & Operational Support<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage incoming and outgoing mail, packages, and deliveries (e.g., FedEx, UPS) using ship time</li><li class="leading-relaxed">Assist IT in sending out and retrieving equipment</li><li class="leading-relaxed">Maintain and manage office supplies inventory, placing orders as necessary and ensuring common areas are stocked.</li><li class="leading-relaxed">Assist with scheduling and booking conference rooms, ensuring necessary equipment is functional.</li><li class="leading-relaxed">Provide basic administrative support to various departments (e.g., Human Resources, Studio Operations) as assigned.</li><li class="leading-relaxed">Assist with onboarding logistics for new hires, including preparing welcome packets and desk setup.</li></ul>Facilities & Maintenance Coordination<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the primary liaison for the building/landlord management (Citi Plaza) regarding access, repairs, and general operational issues.</li><li class="leading-relaxed">Coordinate and schedule regular office cleaning services, including arranging specialized services like carpet cleaning as needed.</li><li class="leading-relaxed">Serve as the main point of contact for external vendors and contractors (e.g., maintenance, repairs, supplies), ensuring they follow security and access procedures.</li><li class="leading-relaxed">Manage basic maintenance requests, utilizing vendor/landlord maintenance portals to log and track issues (e.g., HVAC, lighting, minor repairs).</li><li class="leading-relaxed">Perform general office care and walkthroughs as needed to identify maintenance issues and ensure the overall functionality of the workspace.</li><li class="leading-relaxed">Work closely with the Health & Safety (H/S) team to ensure common areas and facilities are maintained in accordance with compliance and safety standards.</li></ul>Culture & Communication<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as as a positive and helpful resource for employees and visitors.</li><li class="leading-relaxed">Communicate internal announcements and updates via designated channels (e.g., digital display, email).</li><li class="leading-relaxed">Contribute to maintaining a vibrant and energetic company culture</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">REQUIREMENTS</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of experience in a front desk, receptionist, or administrative assistant role, ideally including facilities support tasks.</li><li class="leading-relaxed">Exceptional verbal and written communication skills.</li><li class="leading-relaxed">Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or G Suite (Docs, Sheets, Gmail).</li><li class="leading-relaxed">Strong organizational and time management skills with the ability to prioritize tasks effectively.</li><li class="leading-relaxed">A professional, polished, and friendly demeanour with a strong customer service orientation.</li><li class="leading-relaxed">Demonstrated ability to handle confidential information with discretion and integrity.</li></ul>“Applicants must be legally eligible to work in Canada at the time of application.”ABOUT DIGITAL EXTREMESFounded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II. The studio has reached its greatest critical and commercial success with the free-to-play action game, <a href="https://www.warframe.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Warframe®</a>, boasting a global community of 75 million registered players on PC, PS4™, PS5™, Xbox One™, Xbox Series X/S™, Nintendo Switch™, and iOS™. The studio's most recently announced project is the much anticipated <a href="https://www.soulframe.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Soulframe®</a>, an open-world action-fantasy MMORPG title that is currently under development.Digital Extremes is headquartered in London, Ontario, Canada, and is proud to be selected as one of <a href="https://reviews.canadastop100.com/top-employer-digital-extremes" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Canada's Top 100 Employers.</a>For more information and exciting news related to Digital Extremes, please visit <a href="http://www.digitalextremes.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.digitalextremes.com</a>.WHY WORK AT DIGITAL EXTREMESAt Digital Extremes, we don’t just make games - we craft immersive worlds that inspire and connect millions of players around the globe. Our award-winning studio is home to passionate, creative, and collaborative talent who thrive in a culture of innovation, inclusivity, and respect. We offer competitive compensation, industry-leading benefits, flexible work arrangements, and opportunities to grow your career while working on beloved titles like Warframe and the highly anticipated Soulframe. Whether you’re developing cutting-edge gameplay, designing stunning art, or supporting the teams that make it all happen, you’ll be part of a studio where your ideas matter, your contributions are valued, and your work leaves a lasting impact on our community.Please note, some benefits may be subject to eligibility for employees.JOIN USAt Digital Extremes, we believe our strength comes from the diversity of our people and the respect we show one another. We are an equal opportunity employer committed to creating a welcoming, accessible, and supportive environment where everyone can do their best work and feel valued for who they are. We welcome applications from all qualified individuals, including those from underrepresented communities and people with disabilities. If you require accommodations at any stage of the recruitment process, we will work with you to ensure you have the support you need. We truly appreciate your interest in joining our team, and while we may not be able to respond to every application, we will connect directly with candidates moving forward in the process.Create a Job AlertInterested in building your career at Digital Extremes? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=digitalextremes&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Support Operations Lead

Support Operations Lead

Customer Education Lead

Technical Support Specialist

Head of Growth Marketing

Head of Growth Marketing

Product Engineer

Product Engineer

Executive Assistant

Job Details