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AvatarUX

Junior Technical Service Manager

AvatarUX, an award-winning slot game provider, is seeking a proactive Junior Technical Service Manager. This role involves managing and resolving support tickets in Jira, assisting in high-quality technical service delivery, and contributing to continuous improvement. It's an excellent opportunity for a detail-oriented individual with strong problem-solving skills and a passion for technology to join a growing team. Responsibilities include monitoring tickets, collaborating on troubleshooting, and serving as a primary contact for service queries.

<p class="my-4 text-gray-700 leading-relaxed">AvatarUX became known as a top innovator since its inception in 2019 and is now a well-established, award-winning slot game provider delivering the thrill worldwide via online distribution. AvatarUX operates its own established PopWins™ mechanical framework family that has won us the Casino Beats Game Developer Award for Game Innovation in 2021. We are also the winners of Slot Supplier Rising Star by EGR for 2022. Shortlisted for Employer of the Year 2023 by IGaming Award and for multiple other prestigious awards and recognitions.</p><p class="my-4 text-gray-700 leading-relaxed">We are seeking a proactive and technically-inclined <strong>Junior Technical Service Manager</strong> to join our growing team. In this role, you will be responsible for managing and resolving support tickets in Jira, assisting in the delivery of high-quality technical services, and contributing to continuous improvement initiatives. This is an excellent opportunity for a detail-oriented individual with a strong problem-solving mindset and a passion for technology.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor, prioritize, and resolve support tickets via Jira in a timely and efficient manner.</li><li class="leading-relaxed">Collaborate with cross-functional teams to investigate, troubleshoot, and resolve technical issues.</li><li class="leading-relaxed">Serve as the first point of contact for internal and external service-related queries.</li><li class="leading-relaxed">Escalate complex technical problems to senior team members when necessary.</li><li class="leading-relaxed">Identify root causes and propose practical solutions to recurring issues.</li><li class="leading-relaxed">Contribute to documentation, including knowledge base articles and service procedures.</li><li class="leading-relaxed">Track and report on ticket trends, response times, and resolution performance.</li><li class="leading-relaxed">Support service delivery projects and improvement initiatives as directed.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Basic experience working with Jira or similar ticketing systems.</li><li class="leading-relaxed">A strong technical aptitude and willingness to learn new tools and technologies.</li><li class="leading-relaxed">Ability to analyze problems, identify solutions, and implement them effectively.</li><li class="leading-relaxed">Excellent communication and interpersonal skills.</li><li class="leading-relaxed">Detail-oriented with strong organizational and time management abilities.</li><li class="leading-relaxed">Familiarity with IT support, service management, or helpdesk environments is a plus.</li><li class="leading-relaxed">Fluence English</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Benefits</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Fair compensation</h3><p class="my-4 text-gray-700 leading-relaxed">Salary based on knowledge and experience and bonuses based on performance.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Well-being</h3><p class="my-4 text-gray-700 leading-relaxed">Generous private healthcare package & additonal birthday leave.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bold ideas</h3><p class="my-4 text-gray-700 leading-relaxed">We create unique player experiences and our PopWins™ franchise proves we are able to conquer the market with them.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Awesome multicultural team</h3><p class="my-4 text-gray-700 leading-relaxed">Compassionate & professional.</p>

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Iron Mountain is seeking students from technical or technologist programs for an internship in Bogotá. The role offers a competitive monthly salary of $1,423,500 COP and a Monday to Friday schedule. Key requirements include being a student in relevant programs, not having a previous learning contract, and possessing skills in office software and operational procedures. The company is committed to diversity and equal employment opportunities.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Collections Representative

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Join our team at Iron Mountain!</h1><p class="my-4 text-gray-700 leading-relaxed">At Iron Mountain, we value the diversity and unique talent of each person. We are looking for students from technical or technologist programs to complete their internship with us in Bogotá.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our job offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Competitive monthly salary:</strong> $1,423,500 COP.</li><li class="leading-relaxed"><strong>Schedule:</strong> Monday to Friday</li><li class="leading-relaxed"><strong>Workplace:</strong> Bogotá</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What are we looking for?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Students from technical or technologist programs.</li><li class="leading-relaxed">Must not have previously signed a learning contract.</li><li class="leading-relaxed"><strong>Key skills and knowledge:</strong></li><li class="leading-relaxed">Office software knowledge.</li><li class="leading-relaxed">Ability to follow operational procedures.</li><li class="leading-relaxed">Adaptability, responsibility, and teamwork.</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Iron Mountain, we are committed to an equal employment opportunity and non-discrimination policy.</p><p class="my-4 text-gray-700 leading-relaxed">We recruit and hire our people without regard to ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migratory status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal records or any other factor prohibited by law.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Ready to join us?</strong></p><p class="my-4 text-gray-700 leading-relaxed">Send your CV and start your journey at Iron Mountain, where every action counts and every member is valued!</p>

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