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As a Client Services Specialist, you will play a crucial role in providing exceptional customer service and ensuring client satisfaction. You will act as the primary point of contact for clients, offering expert guidance, resolving issues, and building strong relationships. Responsibilities include managing client inquiries, performing trade investigations, collaborating with internal teams, understanding customer needs, and adhering to quality standards and regulatory requirements. This role requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, maintaining up-to-date knowledge of trading products and market conditions.

<div><p>&nbsp;</p> <p><strong>Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.</strong></p> <p><strong>Who we are.</strong></p> <p>Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.</p> <p><strong>Let's talk about the cool stuff you do at Axi!</strong></p> <p>As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.</p> <p><strong>Your EDGE assignment/You will:</strong></p> <ul> <li>Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.</li> <li>Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.</li> <li>Perform trade investigation/validation/affirmation for MT4.</li> <li>Escalating any cash adjustments required and compliance issues.</li> <li>Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.</li> <li>Understand customers 'needs and convert constructive feedback to management.</li> <li>Manage escalations to Senior managers and relevant stakeholders as appropriate.</li> <li>Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.</li> <li>Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.</li> </ul> <p><strong>Are you the one?</strong></p> <ul> <li>Proven experience in a customer service role, preferably within the financial services industry.</li> <li>Excellent communication and interpersonal skills with the ability to empathize with clients.</li> <li>Native or Bilingual proficiency in Spanish.</li> <li>Strong problem-solving abilities and a keen attention to detail.</li> <li>Ability to work well in a team environment and collaborate effectively with colleagues and other departments.</li> <li>Proficiency in using CRM and service desk systems, preferably Zendesk and Salesforce.</li> <li>Ability to multitask and prioritize workload in a fast-paced environment.</li> <li>Commitment to continuous learning and professional development.</li> <li>Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.</li> <li>This role entails the need for the candidate to be able to work on rotating night shift and weekend shifts.</li> </ul> <p><strong>Axi's bag of delights</strong></p> <ul> <li>Competitive and attractive compensation.</li> <li>Extensive learning opportunities, such as professional training and certifications and soft skills development.</li> <li>21 annual leave days per year.</li> <li>Health Insurance</li> </ul> <p><strong>Axi's interview journey</strong></p> <ul> <li>Talent Acquisition Interview (45 minutes)</li> <li>Take Home Assessment (1 hour)</li> <li>Hiring Manager Interview (1 hour)</li> </ul> <p>We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.</p> <p>Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.</p> <p>At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.</p> <p>&nbsp;</p> <p>&nbsp;</p></div>

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The Strategic Sales role at Gather AI involves driving revenue growth by identifying and closing new business opportunities, nurturing client relationships, and promoting AI solutions to prospective customers. Responsibilities include prospecting, qualifying, and closing deals, using a consultative approach to understand client needs, building relationships with stakeholders, collaborating with teams to develop solutions, and driving the sales process from lead generation to contract closure. The role also requires staying informed about industry trends and achieving sales targets.

<h3>About Us</h3> <div> <p data-sourcepos="4:1-4:503">Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery.</p> <p data-sourcepos="6:1-6:340">If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.</p> </div> <h3>About You</h3> <div> <p>We are seeking a dynamic and results-driven salesperson focused on strategic sales to join our talented sales team at Gather AI. In this role uou will play a pivotal role in driving revenue growth by identifying new business opportunities, nurturing client relationships, and promoting our AI solutions to prospective customers. This role offers an exciting opportunity to work at the forefront of AI technology and be part of a high-performing team dedicated to delivering exceptional value to clients.</p> </div>  <div class="section page-centered"> <h3>What You'll Do&nbsp;</h3> <ul> <li>Prospect, qualify, and close new business opportunities with clients by effectively communicating the value proposition of Gather AI’s inventory monitoring solutions.</li> <li>Use a consultative approach to understand the needs and operations of your prospects, and propose solutions that solve their problems</li> <li>Build and maintain strong relationships with key stakeholders, including C-level executives, decision-makers, and influencers, to understand their business needs and challenges.</li> <li>Collaborate closely with the sales, marketing, and product teams to develop customized solutions tailored to meet the specific requirements of clients.</li> <li>Drive the sales process from lead generation to contract negotiation and closure, ensuring a seamless and positive customer experience.</li> <li>Help refine our sales process based on your learnings in the field</li> <li>Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities and maintain a competitive edge.</li> <li>Achieve and exceed sales targets, quotas, and KPIs to contribute to the overall growth and success of Gather.ai</li> </ul> <h3>What You'll Need</h3> <ul> <li>Must have proven track record of success in B2B sales within supply chain / logistics technology industries.</li> <li>5+ years of experience in selling enterprise software or technology services.</li> <li>Knowledge of enterprise B2B software sales methodologies and frameworks.&nbsp;</li> <li>Experience working on a high performing team with a mature sales process.</li> <li>Strong understanding of warehousing operations, how they are measured and organized, and their key challenges.</li> <li>Excellent written communication skills with the ability to create proposals that articulate complex concepts in a clear and compelling manner.</li> <li>Excellent verbal communication, negotiation, and presentation skills, with the ability to influence and persuade key stakeholders at all levels of an organization.</li> <li>Ability to demo our product (with training) in customer facilities</li> <li>Results-oriented mindset with a passion for exceeding targets and driving business outcomes.</li> <li>Self-motivated, proactive, and adaptable team player with a strong sense of ownership and accountability.</li> <li>Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.</li> <li>Experience using CRM software (e.g. HubSpot) and other sales productivity tools.</li> </ul> </div> <div class="section page-centered"> <h3>Bonus points for...</h3> <ul> <li>Experience using or selling Warehouse Management Systems</li> <li>Experience with robotics or AI</li> <li>Experience at venture-backed startups</li> <li>Technology background</li> </ul> </div>

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