Axon

Technical Support Engineer I

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This Technical Support Engineer will be working with Law Enforcement customers to ensure a stellar experience with Axon’s Fusus products and services. The individual will become an expert on the Fusus solution, available apps, APIs, and roadmap. They will join forces with Axon Teams to triage and prioritize agency change and feature requests. They will also lead consultative Solution Audits, provide frontline email and phone support, troubleshoot issues and develop knowledge base articles. The engineer will solve problems in an ever-evolving environment, report bugs and trends, and participate in an on-call rotation as needed. They will also determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.

Software Engineer II - Android

<h4>Join Axon and be a Force for Good.</h4> At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><div>Your Impact: Axon is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues. <h4>What You’ll Do </h4> Location: Onsite at Peachtree Corners, Georgia, United States Reports to: Manager of Technical Support Direct Reports: 0&nbsp; <ul> <li>Work closely with Law Enforcement customers to ensure a stellar experience with Axon’s Fusus products &amp; services.</li> <li>Become an expert on the Fusus solution, available apps, APIs, and roadmap</li> <li>Join Forces with Axon Teams to triage and prioritize agency change and feature requests</li> <li>Lead consultative Solution Audits for prospects, including detailed network analysis, device discovery, and documentation.</li> <li>Provide frontline email &amp; phone support to customers for complex technical issues</li> <li>Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues directly with customers via phone &amp; email</li> <li>Follow up with clients to ensure their systems are fully functional after troubleshooting</li> <li>Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training</li> <li>Log &amp; provide detailed notes on each customer interaction</li> <li>Develop knowledge base articles</li> <li>Solve problems effectively in an ever-evolving environment</li> <li>Report bugs and trends to the necessary Axon teams</li> <li>Participate in an on-call rotation for outages or other critical escalations as needed</li> <li>Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients</li> <li>Proactively improve knowledge and develop analytical and technical skills</li> <li>Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.</li> </ul> <h4>What You Bring </h4> <ul> <li>Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.</li> <li>Must have intellectual curiosity, humility, accountability, and positive approach</li> <li>Network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CompTIA Network+, etc.</li> <li>Experience with network elements - routing and switching</li> <li>Technical Support experience, preferably in a SaaS environment&nbsp;</li> <li>Operational knowledge of virtualization and virtual machines</li> <li>Operational knowledge of computer/server hardware, Linux operating systems, and storage devices</li> <li>Operational knowledge of redundant storage solutions such as RAID</li> <li>Experience using Secure Shell (SSH)</li> <li>Experience using Splunk, JIRA, and/or Salesforce</li> <li>Experience with security camera systems, VMS, DVR, NVR solutions</li> <li>Strong interpersonal skills and the ability to work with multiple teams to achieve common objectives</li> <li>Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort</li> <li>Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset</li> </ul> <h4>Benefits that Benefit You</h4> <ul> <li>Competitive salary and 401k with employer match</li> <li>Discretionary paid time off</li> <li>Paid parental leave for all</li> <li>Medical, Dental, Vision plans</li> <li>Fitness Programs</li> <li>Emotional &amp; Mental Wellness support</li> <li>Learning &amp; Development programs</li> <li>And yes, we have snacks in our offices</li> </ul> Benefits listed herein may vary depending on the nature of your employment and the location where you work. <table style="height: 5px; width: 1224px;" width="850"> <tbody> <tr> <td style="width: 1209.22px;">&nbsp;</td> </tr> </tbody> </table></div><div>Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. &nbsp; Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email&nbsp;<a class="c-link c-link--underline" href="mailto:recruitingops@axon.com" target="_blank" data-stringify-link="mailto:recruitingops@axon.com" data-sk="tooltip_parent" data-remove-tab-index="true">recruitingops@axon.com</a>. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div>

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Cubic Corporation

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This technical role involves maintaining and operating the P5 Combat Training System in Kuwait. The responsibilities include maintaining logs, performing maintenance tests, operating display equipment, loading programs, assisting aircrews, and maintaining mission records. The job requires compliance with company policies and performing additional duties as assigned.

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<h1>Business Unit:</h1>Cubic Defense<h1></h1><h1>Company Details:</h1><h1></h1>When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.<h1>Job Details:</h1>Job Summary: A technical role with responsibility for the maintenance and operation of the P5 Combat Training System based in Kuwait. The successful candidate will help to standup and deliver the Kuwait F18 P5CTS Ops and Maintenance Program.&nbsp; The successful candidate will work at the Ahmad al-Jaber Air Base and report to the Site Manager who will be co-located.&nbsp;Essential Job Duties and Responsibilities: <ul><li>Maintain a log containing the serial number, pod type, date, time, and remarks for all P5CTS pods checked in and out of the P5CTS pod shop.</li><li>Maintain a daily status/availability log on all P5CTS pods.</li><li>Maintain a record of elapsed Time Meter readings on a monthly basis and determine each pod's operational time for the month.</li><li>Operate and maintain the P5CTS Test Set in accordance with the applicable technical documentation.</li><li>Perform Organizational-Level (O-Level) and Intermediate-Level (I-Level) maintenance tests and replacement of the Shop Replaceable Assemblies (SRAs) on the P5CTS pods.</li><li>Assist as required in the operation and maintenance of the display equipment</li><li>Perform duties of computer operations technician as required, which include the following:<ul><li>Load programs for operation and test.</li><li>Perform subsystem test to assess operational readiness.</li><li>Load all pre-mission exercise data into the Data Recorder Device (DRD).</li><li>Maintain a control log of DRD issue to and receipt from aircrews.</li><li>Operate the graphics terminals during live exercises and assist with display and control operations.</li><li>Provide technical assistance to aircrews in setting up for replay/debriefing.</li><li>Maintain and store records of mission tapes.</li><li>Maintain a mission event log with specific, concise, and pertinent data entered under the following headings:&nbsp; date, time, mission/event, remarks, and operator.</li><li>Interface directly with the aircrew regarding mission sortie effectiveness.</li><li>Perform additional operations duties as directed by the Site Supervisor</li></ul></li><li>Comply with Cubic’s values and adherence to all company policy and procedures.&nbsp; In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.</li><li>In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.</li></ul>Minimum Job Requirements: &nbsp;Skills knowledge and experience: Essential:<ul><li>Technical background in a similar role with experience in a military environment.</li><li>Proficiency with MS Office and testing software.</li><li>Ability to read electrical wiring diagrams and schematics.</li><li>Experience using electronic tools and testing equipment.</li><li>Ability to lift 75lbs and perform physical tasks such as bending, reaching, and working in tight spaces.</li></ul>Desirable:<ul><li>Prior military experience and leadership training.</li><li>Experience working in remote and/or foreign environments.</li><li>Experience in computer networking.</li></ul>Education and Qualifications:Essential:<ul><li>Bachelor’s Degree or equivalent military experience, with relevant experience in an electronics-related industry.</li><li>College qualification in a technical field or equivalent technical education and military experience.</li><li>U.S. citizenship and Secret Security clearance.</li><li>Must possess a valid driving license.</li></ul>Personal Qualities:<ul><li>Adaptability to remote and/or foreign environments, with skills in diplomacy and cultural awareness.</li><li>Diligent, with strong attention to detail, integrity, and discipline.</li><li>Strong interpersonal skills with effective communication and flexibility.</li><li>Ability to collaborate within a team and work towards individual and shared goals.</li><li>Ability to work with foreign and military personnel.</li><li>Self-motivated with the ability to work independently and under pressure.</li><li>Willingness to travel as needed to meet company objectives.</li></ul>#LI-NB1‎&nbsp;Cubic Pay Range:‎&nbsp;The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.‎&nbsp;‎&nbsp;<h1>Worker Type:</h1>Employee

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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