Balbix

Technical Writer

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<div class="section page-centered" data-qa="job-description"><div>Balbix is looking for a <b>Technical Writer</b> to be part of the Product Management team, supporting our efforts to create engaging and compelling content, including new-feature documentation, content updates, release notes, internal reference and technical documentation, help deliverables, and other customer-facing documentation.</div><div><br></div><div>&nbsp;You will:&nbsp;</div><div>- Research, outline, write, and edit new, and existing content that meets quality standards with excellent attention to detail. Content should be clear, concise, correct, and without spelling or grammatical mistakes</div><div>- Participate in audits of existing documentation to ensure optimal content structure, accuracy of content, and adherence to style guidelines</div><div>- Work with product management, sales/marketing, customer success, engineering teams, and subject matter experts to get an in-depth understanding of the product and produce documentation as required</div><div>- Work with the Product Management team to improve content as we enhance the customer experience through new feature releases and improvements—including release notes creation and supporting docs for all new features and improvements</div><div>- Implement feedback from internal stakeholders and customers in a timely manner</div><div>- Ensure delivery of quick-start guides, deployment and administration guides, system requirements, installation guides, user guides, reference guides, context-sensitive help/in-app guidance, and other types of documentation</div><div>- Publish and maintain documentation on ZenDesk</div><div>- Project manage tasks and needs for assigned areas, including tracking and updating tasks through JIRA, Confluence and similar tools</div><div><br></div><div>&nbsp;You are:&nbsp;</div><div>- Skilled at writing about complex technical subjects to a variety of audiences</div><div>- Proficient in written and verbal communication</div><div>- Fluent in written US English</div><div>- Able to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment</div><div>- Highly detailed and possess strong organizational skills</div><div>- Able to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment</div><div>- Technically adept and able to quickly learn new concepts and tools and technologies and an ability to analyze and solve problems </div><div>-A highly passionate team player with a strong sense of urgency, a willingness to roll up your sleeves, and an ability to deal with ambiguity in a fast-paced environment</div><div><br></div><div><br></div><div>Requirements:</div><div>- Bachelor’s degree in English, Technical Communications, Computer Science, Engineering, or related fields</div><div>- 4+ years of experience in Technical Writing or a related field</div><div>- Experience with software development/SaaS security (2+ years preferred) or educational equivalent</div><div>- Excellent grammar and proofreading skills</div><div>- Ability to organize and simplify large amounts of data and information and multi-tiered processes</div><div>- Ability to coordinate multiple ongoing projects and documentation</div><div>- Ability to quickly grasp complex technical concepts and make them easily understandable in text and through images/media</div><div>- Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines</div><div>- Demonstrated ability to quickly learn new software and technical skills with little to no guidance</div><div>- Experience with Confluence/JIRA, Microsoft Office, and Google Workspace</div><div>- Experience with ZenDesk</div><div>- Preferred skills (if you have one of the following skills, this will be a significant bonus)</div><div>- Working knowledge of DITA/Framemaker</div><div>- Experience in HTML/XML</div><div><br></div></div>undefinedundefinedundefined

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<h3>Description</h3>
<p ng-non-bindable=""></p><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Instructional Systems Designer Consultant with Assima<br><br></span></b></div><div><span style="font-family: 'Open Sans ISG';">Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. </span><b><span style="font-family: 'Open Sans ISG';"><br></span></b><span style="font-family: 'Open Sans ISG';"><br><b><span style="color: black;background: white;">Position Overview</span><span style="background: white;">&nbsp;</span></b></span></div><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><span style="font-family: 'Open Sans ISG';">Our team is seeking a highly skilled and experienced Systems Training Instructional Design Consultant to join our growing learning and development consulting team. You will play a pivotal role in designing and developing cutting-edge, Instructor-Led Training, self-paced eLearning courses and system training simulations using rapid training development tools (Assima, WalkMe and SAP Enable). Your expertise will be crucial in creating highly effective learning products that drive user adoption and proficiency in enterprise systems.</span></div><div style="line-height: normal;margin: 0.1in 0.0in 0.1in 0.0in;"><span style="font-family: 'Open Sans ISG';"></span></div><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Responsibilities</span></b></div><div style="margin: 0.1in 0.0in 0.1in 0.25in;"><span style="font-family: 'Open Sans ISG';">Under the direction of a Senior Training Lead, the Instructional Designer is responsible for the following:<b></b></span></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">Support a team of junior training developers, providing guidance, oversight, and ensuring project deliverables meet deadlines and quality standards. </span></li><li><span style="font-family: 'Open Sans ISG';">Develop a comprehensive range of training materials related to enterprise systems and processes, including e-learning modules, system simulations, instructor-led training materials, and quick reference guides.</span></li><li><span style="font-family: 'Open Sans ISG';">Leverage industry-leading tools (e.g., Assima, SAP Enable Now, WalkMe, Articulate Storyline) to create innovative and effective training materials in a fast-paced environment.</span></li><li><span style="font-family: 'Open Sans ISG';">Collaborate closely with clients and Subject Matter Experts (SMEs) to understand specific training needs and develop tailored, user-centric solutions.</span></li><li><span style="font-family: 'Open Sans ISG';">Develop and maintain a consistent design approach across all training materials using a QA and Project Standards Guide as well as standardized templates based on each project requirement.</span></li><li><span style="font-family: 'Open Sans ISG';">Manage multiple project assignments simultaneously, prioritizing tasks and ensuring efficient project execution aligned with schedules.</span></li><li><span style="font-family: 'Open Sans ISG';">Stay current with emerging trends and best practices in instructional design and adult learning theories.</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Required Skillsets:</span></b></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">This a remoted position based in the United States – must be available to work primarily on Eastern Standard Time (EST)</span></li><li><span style="font-family: 'Open Sans ISG';">Proven expertise with rapid training development tools, with strong preference for Assima and WalkMe.</span></li><li><span style="font-family: 'Open Sans ISG';">Minimum of 4-5 years of instructional design experience, specifically in enterprise systems and applications training within a corporate or consulting environment.</span></li><li><span style="font-family: 'Open Sans ISG';">Minimum of 2-3 years in a client facing internal or external consulting role for Instructional Design.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated proficiency in instructional design principles, adult learning theories, and eLearning best practices.</span></li><li><span style="font-family: 'Open Sans ISG';">Strong understanding of fundamental business processes within modern enterprises, including Finance, Operations, Logistics, and Human Resources.</span></li><li><span style="font-family: 'Open Sans ISG';">Excellent project management skills with the ability to manage multiple projects simultaneously.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to collaborate effectively with Subject Matter Experts to produce high-quality learning deliverables aligned with client expectations and learning needs.</span></li><li><span style="font-family: 'Open Sans ISG';">Exceptional English language skills, including a deep understanding of grammar in both writing and speaking.</span></li><li><span style="font-family: 'Open Sans ISG';">Proficiency in data analysis and visualization tools to measure and report on training effectiveness.</span></li><li><span style="font-family: 'Open Sans ISG';">Superior collaboration and communication skills, with the ability to work effectively with diverse stakeholders.</span></li><li><span style="font-family: 'Open Sans ISG';">Familiarity with accessibility standards and creating inclusive learning experiences.</span></li><li><span style="font-family: 'Open Sans ISG';">Demonstrated ability to recognize different learning styles and adjusting teaching methods to suit individual needs.</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.0in;"><b><span style="font-family: 'Open Sans ISG';">Education:</span></b></div><ul style="margin-top: 0.0px;"><li><span style="font-family: 'Open Sans ISG';">Bachelor's degree in Instructional Design, Educational Technology, or a related technical discipline required</span></li><li><span style="font-family: 'Open Sans ISG';">Master's degree desirable</span></li></ul><div style="margin: 0.1in 0.0in 0.1in 0.5in;"><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div><div><span style="font-family: 'Open Sans ISG';">At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.</span></div><div>&nbsp;</div><div><span style="font-family: 'Open Sans ISG';">The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee&nbsp;from time to time and/or the scope of the job may change as necessitated by business demands.</span></div><div><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div><div><span style="font-family: 'Open Sans ISG';">#LI-Remote</span></div><div><span style="font-family: 'Open Sans ISG';">&nbsp;</span></div>
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.