Barracuda

Technical Support Representative

Director, Product Management - Data Protection

Senior Web Developer, Barracuda.com

NetSuite Sr. Functional Analyst

Account Executive

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Sr. Manager, Global Accounts Payable

Barracuda Networks is seeking a highly motivated entry-level Technical Support Representative to provide quality support for networking and security products. This front-line role involves understanding, documenting, and troubleshooting customer issues via email, phone, and chat. The representative will also create product solutions, interface with customers at high volume, develop skills through training, and escalate product bugs. This position is part of a team and reports to a Tech Support Manager.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Job ID 26-348Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.Envision yourself at BarracudaBarracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.What you’ll be working on<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create, revise and publish internal and public-facing product solutions</li><li class="leading-relaxed">Interface with customers at a high volume to solve their issues</li><li class="leading-relaxed">Develop your skills in network and security products through ongoing training</li><li class="leading-relaxed">Document, escalate, and follow through with product bugs and/or issues</li></ul>What you bring to the role<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent work experience</li><li class="leading-relaxed">A customer centric focus - you always aim to make the customer happy</li><li class="leading-relaxed">Strong troubleshooting/problem resolution skills</li><li class="leading-relaxed">Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP</li><li class="leading-relaxed">Ability to learn and adapt to quickly changing circumstances, direction, and strategy</li><li class="leading-relaxed">Experience in any of the scripting languages such as Bash, Shell, Perl, Python</li></ul>What you’ll get from usA team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non- qualifying optionsThe anticipated on-target earnings range for this role is $50,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.#LI-Hybrid

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And you'll learn, grow, be challenged, and have fun with your team while doing it.We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive healthcare benefits</li><li class="leading-relaxed">Generous equity compensation</li><li class="leading-relaxed">Unlimited vacation</li><li class="leading-relaxed">Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)</li></ul>At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $70,000-$90,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Potential Fraud Warning</h3>Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at <a href="mailto:careers@pomelocare.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers@pomelocare.com</a> to confirm its legitimacy. For your safety, we also recommend applying only through our official <a href="https://www.pomelocare.com/careers" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers</a> page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

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Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Technical Support Representative

Director, Product Management - Data Protection

Senior Web Developer, Barracuda.com

NetSuite Sr. Functional Analyst

Account Executive

Account Executive

Software Development Apprentice

Sr. Manager, Global Accounts Payable

Sr. Manager, Global Accounts Payable

Job Details