Bazaar Voice

Associate Account Director, Enterprise

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At Bazaarvoice, we create smart shopping experiences, connecting brands and retailers with consumers through user-generated content and enterprise technology. This Associate Account Director role supports senior Account Directors in managing complex enterprise accounts. You will ensure operational efficiency and maximize customer retention by managing small-dollar renewals, selling smaller contracts, and handling administrative tasks. The core mission is to enable senior sellers to focus on strategic growth by owning critical retention and administrative processes, maintaining install base health, and supporting account strategy. This role is a strategic entry point into Enterprise sales, offering exposure to high-value accounts and senior leadership.

Technical Support Analyst - Tier 1

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About Bazaarvoice</h4>At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.Our brand promise : closing the gap between brands and consumers.Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.It’s official: Bazaarvoice is a <a href="https://www.bazaarvoice.com/?pageid=32344&preview=true/#great-place-to-work" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Great Place to Work</a> in the <a href="https://www.bazaarvoice.com/blog/great-place-to-work-bazaarvoice/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">US</a>, <a href="https://www.bazaarvoice.com/blog/bazaarvoice-great-place-to-work-australia/?utmcampaign=voicestorm&utmmedium=social&utmsource=None&utmcontent=fb87ed16-b1c4-44cf-b3d2-375d64f884a7" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Australia</a>, <a href="https://www.bazaarvoice.com/blog/bazaarvoice-india-is-officially-a-great-place-to-work/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">India</a>, Lithuania, France, Germany and the <a href="https://www.bazaarvoice.com/blog/great-place-to-work-uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">UK</a>!Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Enterprise sales organization. This pivotal supporting role acts as a force multiplier for our most senior Account Directors (ADs) who manage complex, high-value enterprise accounts.You will be responsible for ensuring operational efficiency and maximizing customer retention within some of our top customer accounts. This will include expertly managing smaller-dollar renewals, selling smaller dollar contracts, and handling paperwork questions and revisions.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">As an Associate Account Director, your core mission is to enable senior sellers to focus on strategic growth and new revenue by owning critical retention and administrative processes.</li><li class="leading-relaxed">Own Small-Dollar Renewal Pipeline: Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.</li><li class="leading-relaxed">Contract and Administrative Support: Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications.</li><li class="leading-relaxed">Customer Operational Liaison: Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.</li><li class="leading-relaxed">Support Account Strategy: Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.</li><li class="leading-relaxed">Maintain Install Base Health: Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.</li><li class="leading-relaxed">System Mastery: Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.</li><li class="leading-relaxed">CAS (sampling) rebuys (Velocity/Anchor Only)</li><li class="leading-relaxed">(Not Velocity/Not Anchor) Prospecting/Booking Meetings: Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The ideal candidate is highly organized, process-driven, and eager to build a career in Enterprise SaaS sales.</li><li class="leading-relaxed">Experience: 1-4 years of professional experience in an account support, inside sales, sales development, or account management role within a B2B SaaS environment.</li><li class="leading-relaxed">Process & Detail Orientation: Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management.</li><li class="leading-relaxed">Communication Skills: Strong written and verbal communication skills, comfortable interacting directly with clients via phone and email to resolve operational issues and manage the renewal process.</li><li class="leading-relaxed">Technical Fluency: Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace.</li><li class="leading-relaxed">Ambition & Collaboration: A motivated self-starter who thrives in a supportive, team-centric environment and is eager to learn complex enterprise sales cycles from experienced leaders.</li></ul>$80,000 - $125,000 a yearAt Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the OTE (on target earnings) for this position to be in the range listed above is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected OTE range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the OTE range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Bazaarvoice?</h3>At Bazaarvoice, you’ll join a dynamic, innovation-driven team where your execution and attention to detail are highly valued and directly impact our global growth. This role is a strategic entry point into our Enterprise sales organization, providing clear exposure to high-value accounts and senior leadership, setting the stage for future career progression.Career Pathway: This AAD position is a dedicated stepping stone for those aspiring to become an Enterprise Account Director. You will gain unparalleled experience, exposure to complex HoB account strategy, and visibility to senior sales leadership and the Executive Leadership Team (ELT).#LI-Hybrid#LI-JM1<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join Bazaarvoice?</h3>Customer is keyWe see our own success through our customers’ outcomes.We approach every situation with a customer first mindset.Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because it’s in our DNA.We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.Passionate Pursuit of PerformanceOur energy is contagious, because we hire for passion, drive & curiosity.We love what we do, and because we’re laser focused on our mission.Innovation over ImitationWe seek to innovate as we are not content with the status quo.We embrace agility and experimentation as an advantage.Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives.We champion what’s best for Bazaarvoice before individuals or teams.As a stronger company we build a stronger community.Commitment to diversity and inclusionBazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Jeeves

Product Manager - Finance Automation

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Jeeves is seeking an AI-Native Product Manager to lead the Finance Automation pillar. This role involves defining how global customers manage spend, automate expense workflows, and eliminate manual financial processes using AI. The manager will conduct customer discovery, analyze data, define product strategy, and drive execution from insight to shipped product, focusing on redesigning financial workflows with AI as a foundational layer. The ideal candidate combines analytical rigor with a strong bias for action and hands-on AI tooling experience.

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A groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, the company combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. The company has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.Since graduating from Y Combinator in 2020, the company has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).We’re hiring an AI-Native Product Manager who combines analytical rigor with a strong bias for action. This role will own the Finance Automation pillar, defining how global customers manage spend, automate expense workflows, and eliminate manual financial processes.You will go deep into data and customer conversations to identify the highest-impact problems, build a clear case for where to invest, and move quickly from insight to shipped product. This is not a strategy-only role. While structured thinking and strong communication are essential, we’re looking for someone who can translate analysis into execution, creates prototypes as specs, partners with engineering and design, and iterates rapidly based on results.You will lead the full product lifecycle, using AI not as a surface-level feature, but as a foundational layer to redesign financial workflows from first principles—collapsing multi-step, manual processes into seamless automated outcomes.Because our customers operate across Latin America, the US, and Europe, we strongly prefer candidates based in Mexico, Colombia, or Brazil who understand the operational and market nuances of these regions.Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you will do:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">AI-Native Product Thinking</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Start from the user’s pain, not from the technology. Identify workflows where finance professionals (accountants, controllers, treasurers, AP teams, CFOs) lose hours to manual work,and determine where AI can collapse multi-step processes into zero-effort outcomes. Evaluate AI capabilities with a clear-eyed cost/benefit lens: understand latency tradeoffs, accuracy thresholds in financial data, hallucination risks, and the real cost of errors when a misclassified expense has downstream consequences for audits and reporting. Know when a well-designed rules engine beats an LLM.</li><li class="leading-relaxed">Personally prototype and evaluate AI-powered approaches—test prompts, assess model outputs, build quick proof-of-concepts—to validate whether an AI solution actually works before pulling in engineering. We want someone who is hands-on with AI tooling, not just managing an AI roadmap from a distance.</li><li class="leading-relaxed">Partner closely with engineering to move from validated concept to production with speed and pragmatism. Ship AI-powered features rapidly, with clear metrics for whether they’re actually improving user outcomes.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Insight & Analysis</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be the team’s expert on the customer: conduct regular customer discovery interviews, synthesize qualitative feedback across markets, and extract actionable insights that shape the product direction.</li><li class="leading-relaxed">Define and track KPIs for adoption, engagement, and retention; build dashboards and analyses that diagnose problems, measure impact, and surface non-obvious opportunities.</li><li class="leading-relaxed">Triangulate quantitative data with qualitative signals—you don’t just report metrics, you investigate root causes, segment user behavior, and build the analytical case for where to invest next.</li><li class="leading-relaxed">Run structured experiments (learn-test-measure) to validate hypotheses before committing engineering resources.</li><li class="leading-relaxed">Lean into the latest AI-enabled analytics capabilities to accelerate your own insight generation—using AI as a tool in your own workflow, not just a feature you ship to customers.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Strategy & Vision</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and own the product strategy for Finance Automation, developing a clear, defensible point of view on where the market is heading and how the company wins. Deep understanding of competitive dynamics, and business impact—structured with the rigor of a top-tier strategy framework.</li><li class="leading-relaxed">Identify new market opportunities and potential risks by staying deeply informed on industry trends, competitive moves, and emerging technologies in fintech and spend management.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Execution & Delivery</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead with creating AI-enabled prototypes backed by customer insights. Drive continuous product development: write clear specs, scope work tightly, and ship and iterate rapidly with engineering, design, and cross-functional partners.</li><li class="leading-relaxed">Own outcomes end-to-end—you are accountable for the success of your product area, removing blockers and driving forward even when the path is ambiguous.</li><li class="leading-relaxed">Move between the analytical and the tactical fluidly: in the same day, you might be deep in a data analysis, running a customer interview, writing a PRD, and reviewing designs pixel by pixel.</li><li class="leading-relaxed">Sweat the details: consider every edge case, every user flow, and every pixel. Maintain an uncompromising bar for quality in everything that ships.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Communication & Stakeholder Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communicate product strategy, progress, and decisions with clarity and precision—translating complex trade-offs into narratives that align leadership, engineering, sales, and operations.</li><li class="leading-relaxed">Produce structured, high-quality written artifacts (strategy docs, business cases, post-mortems) that drive alignment and enable faster decision-making.</li><li class="leading-relaxed">Maintain open, proactive communication channels across company stakeholders; ensure the broader organization is informed, aligned, and bought in.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we are looking for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of management consulting at a top-tier firm (e.g., Bain, BCG, McKinsey) or product management experience in fintech, B2B SaaS with complex workflows, or multi-market operations. The combination of strategic rigor from consulting and hands-on product building experience is the ideal profile.</li><li class="leading-relaxed">Language ability (written and spoken): Fluency in English and Spanish or Portuguese required, trilingual a plus!</li><li class="leading-relaxed">Exceptional analytical skills: you are comfortable building models, writing SQL, digging into large datasets, and translating numbers into clear business narratives. You form your own views from data, not just summaries from others. Leveraging AI to accelerate your own analysis is expected, not optional.</li><li class="leading-relaxed">Strong qualitative research instincts: you know how to run effective customer interviews, synthesize themes across conversations, and turn insights into product decisions.</li><li class="leading-relaxed">Proven builder: a solid track record of shipping and iterating on successful products. You don’t just plan—you deliver, learn, and improve.</li><li class="leading-relaxed">Outstanding communication skills, both written and verbal. You can write a crisp strategy memo, present to executives, and rally a cross-functional team around a shared vision.</li><li class="leading-relaxed">Hands-on comfort with AI tooling: you can personally test prompts, evaluate model outputs, and build quick prototypes to assess feasibility. You don’t need to be an engineer, but you need to get your hands dirty with the technology, not just discuss it in meetings.</li><li class="leading-relaxed">Based in Latin America, preferably in Mexico, Colombia, or Brazil. Willingness to work across global time zones, including up to 10% travel.</li></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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