Belka Games is a developer of casual mobile games with headquarters in Limassol, Cyprus. Belka Games was founded in 2017 and has offices in Belarus, Cyprus, and Lithuania. The company's portfolio includes titles like Clockmaker, Bermuda Adventures, and Solitaire Cruise, as well as other casual games. Belka Games focuses on developing engaging experiences for players, providing support, and updating their game lineup to ensure a wide range of options for its audience.

belka games

Senior Marketing Analyst

Lead Artist (RnD)

Senior Analytics Engineer

Senior 2D Artist (RnD)

The Senior Marketing Analyst will be part of the Marketing Analytics & Automation team, focusing on data collection, LTV prediction, and traffic evaluation. Responsibilities include developing predictive models, auditing and improving the marketing analytics system, testing hypotheses, implementing automated acquisition tools, and tracking industry trends. The role requires strong SQL and Python skills, data visualization abilities, and a solid mathematical foundation. The candidate will have the chance to search for marketing growth opportunities and implement these solutions, as well as to observe and influence the results.

We are Belka Games. Our company is one of the 20 highest-grossing game developers in Europe according to data.ai and all this is thanks to our team of awesome professionals.&nbsp;The Marketing Analytics&amp;Automation team works on a system for collecting and storing data on acquisition and ASO, predicts LTV and develops methods for accurately evaluating traffic. Our goal is to create convenient tools for traffic analysis and automate decision-making for individual acquisition segments. You will have the chance to search for marketing growth opportunities and implement these solutions, as well as to observe and influence the results.<h4>What you'll be doing:&nbsp;</h4><ul><li>Developing existing and building new predictive models (LTV)</li><li>Auditing the entire marketing analytics system and developing it</li><li>Testing hypotheses and identifying patterns in user acquisition</li><li>Participating in the implementation of automated acquisition tools</li><li>Tracking trends in the gaming industry and implementing them into our analytical approaches</li></ul><h4>What we need from you:&nbsp;</h4><ul><li>Confident proficiency in SQL</li><li>Confident knowledge of Python and data processing libraries (numpy, pandas, scipy, scikit-learn, statsmodels etc)</li><li>Strong data visualization skills (seaborn, plotly, Redash, Tableau)</li><li>Strong mathematical base and mathematical culture, knowledge of probability theory and mathematical statistics and the ability to apply them in practice</li><li>Knowledge of A/B testing principles, clustering</li></ul><h4>What we'd like:</h4><ul><li>Knowledge of the subject area: understanding of acquisition principles and traffic attribution, basics of advertising network operations</li><li>Experience and interest in building cohort LTV models, machine learning models</li><li>Experience and interest in creating automated UA tools</li><li>Experience in analyzing the acquisition of users of mobile games on the iOS platform</li></ul><h4>What you'll like about us:&nbsp;</h4><ul><li>Remote/hybrid options: You can work at our comfortable offices or remotely in Georgia or Montenegro</li><li>Professional growth: We offer English lessons with an instructor, pay for trips to professional conferences, and partially reimburse employees for education</li><li>Flexibility: Sometimes you just want to try something new. We get it, so we'll support you if you decide you want to switch to a new position, role, or project</li><li>Teamwork: We value the expertise of every member of our team, so we really listen to each other</li><li>Data-driven decision-making: All our product-related decisions are ultimately based on metrics, not subjective feelings</li><li>Plus all the standard stuff: Official employment, health insurance, and partial reimbursement for your gym membership</li></ul>

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Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Basketball Trader

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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