Betson Group

Head of Customer Experience

Senior Network Engineer

Product Experimentation Lead

Marketing Insight Analyst

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CRM & VIP Analyst

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As Head of Customer Experience at Betsson Group, you will champion and orchestrate the end-to-end customer journey across all products and channels. This role involves defining and leading the CX strategy, owning journey orchestration, driving data-informed decision-making, and championing experience governance. You will collaborate with Product, Design, and Marketing to deliver consistent, data-driven experiences that improve satisfaction, retention, and brand trust, ultimately measuring and communicating the business impact to senior leadership.

CMS & Content Coordinator – Africa

<p class="my-4 text-gray-700 leading-relaxed">Our Product Department is now hiring! Betsson Group is looking for a <strong>Head of Customer Experience</strong> to join us in our Malta HeadQuarters.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Wow</h2><p class="my-4 text-gray-700 leading-relaxed">As Head of Customer Experience, your mission is to champion and orchestrate the end-to-end customer journey across all products and channels. You will work within a small but impactful team focused on aligning design, insights, and operations to deliver consistent, data-driven experiences that improve satisfaction, retention, and brand trust. Operating as a strategic partner to UX, Product, and Marketing, you will define and drive the wider customer experience vision, governance, and customer experience metrics across the organisation.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What's in it for you?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and lead the CX strategy - establish a unified vision and measurable principles that connect customer needs, business goals, and brand values across all products, channels, and markets.</li><li class="leading-relaxed">Own end-to-end journey orchestration - map, measure, and continuously improve key customer journeys, removing friction, optimizing transitions, and ensuring consistency across digital and service touchpoints.</li><li class="leading-relaxed">Drive data-informed decision making - collaborate with Insights & Research to transform behavioural data, feedback, and market trends into prioritized actions that improve satisfaction, retention, and conversion.</li><li class="leading-relaxed">Champion experience governance - create frameworks, councils, and dashboards that align Product, Design, Marketing, and Operations around shared CX goals and performance metrics (CSAT, churn, and/or equivalent metrics).</li><li class="leading-relaxed">Enable cross-functional delivery - partner with Product Design to align interaction quality, content, and brand expression with the overall journey; ensure accessibility, inclusivity, and usability are embedded.</li><li class="leading-relaxed">Measure and communicate business impact - define KPIs, monitor CX health, and quantify ROI through uplift in loyalty, advocacy, and cost-to-serve efficiency; report regularly to senior leadership.</li><li class="leading-relaxed">Coordinate with Regional Commercial, Marketing, CRM and Operational teams to unify the experience across all touchpoints of our product offering and wider journeys.</li><li class="leading-relaxed">Act as the representative of the customer in strategic decisions, ensuring experiences are designed not just for usability, but for trust, value, and long-term engagement.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You’re good with:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years’ experience in customer experience, service design, product design, or customer strategy roles, with at least 5 years in a senior leadership or cross-functional orchestration capacity.</li><li class="leading-relaxed">Proven record of developing and executing CX strategies that drive measurable impact on retention, satisfaction (e.g. CSAT), and commercial performance.</li><li class="leading-relaxed">Experience leading journey mapping, customer insight integration, and cross-channel experience improvement across digital and operational touchpoints.</li><li class="leading-relaxed">Demonstrated success in collaborating with Product, Marketing, Operations, and Engineering teams to align CX goals with delivery roadmaps.</li><li class="leading-relaxed">Background in data-driven decision making, translating analytics, behavioural research, and feedback loops into actionable priorities.</li><li class="leading-relaxed">Strong exposure to regulated, high-volume digital environments (e.g. fintech, e-commerce, iGaming, telecoms, or travel) where customer trust and compliance are critical.</li><li class="leading-relaxed">Experience building and mentoring CX, service design, or insight teams, and establishing governance frameworks or CX councils across departments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer</h2><p class="my-4 text-gray-700 leading-relaxed">Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Challenge accepted?</h2><p class="my-4 text-gray-700 leading-relaxed">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7C3a20ee474bdc4c6e3c0708d7f25cecc8%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637244353233614389&sdata=AU%2Fhd6%2BEo1YFOdJ4nv%2FfKCYpmRNmvuzPrTyiZlbgys4%3D&reserved=0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a></p>

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This role involves building cloud-native systems and promoting deployment for next-generation in-vehicle system and software development. Key responsibilities include designing and building efficient development environments in collaboration with developers for various vehicle systems, EE architecture, connected/cockpit systems, and software. It also includes developing a cloud development environment portal (Workbench) accessible to all Nissan engineers for provisioning necessary development environments, and designing/building automated evaluation environments (CI/CD) for mass-production software.

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Overview</h2><p class="my-4 text-gray-700 leading-relaxed">Building cloud-native systems and promoting deployment for next-generation in-vehicle system and software development.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">System/EE architecture design environment, connected/cockpit system design environment, tool development</li><li class="leading-relaxed">Workbench environment development (developer portal)</li><li class="leading-relaxed">DevOps environment development (CI/CD)</li><li class="leading-relaxed">Next-generation AD Simulation environment development</li></ul><p class="my-4 text-gray-700 leading-relaxed">Collaborate with developers of various vehicle systems, EE architecture, connected/cockpit systems, and software to build an efficient development environment. Understand the processes and design details of each domain, discuss and consider what kind of development environment is needed, and design and build the development environment infrastructure.</p><p class="my-4 text-gray-700 leading-relaxed">Also, design and build a cloud development environment portal (Workbench) that all engineers can access to provision necessary development environments. Design and build an automated evaluation environment (CI/CD) for mass-production software.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Appeal Points</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">1. Self-growth, skills acquired, and job satisfaction through the role</h4><p class="my-4 text-gray-700 leading-relaxed">This is an important position involved in building the development environment for electronic platforms to realize SDV (Software Defined Vehicle), which is necessary for creating new business models and value in automobiles. This work will determine the value and competitiveness of future automobiles.</p><p class="my-4 text-gray-700 leading-relaxed">By constantly discerning which software development environments and tools are appropriate from among those that are constantly changing, you can gain an understanding of the latest technologies in software and automotive systems. Furthermore, by organizing the needs of each domain and making proposals, you can also hone your skills in proposing balanced solutions that consider costs and delivery times. It is an environment where you can grow as a person and acquire comprehensive skills by interacting with various internal and external departments and global locations, including advanced driving systems/connected/IT systems/cloud vendors.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">2. Future career paths and positions</h4><p class="my-4 text-gray-700 leading-relaxed">Based on your current skills, you can acquire a wide range of electronic and electrical and software technologies in the automotive domain. It is possible to form positions according to your career vision, such as an expert leader specializing in development environment construction technology, or a manager who makes multifaceted judgments and proposals to lead SDV promotion as an organization.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Qualifications (Experience/Qualifications, etc.) / Skills and Experience Required</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">MUST</h3><p class="my-4 text-gray-700 leading-relaxed">Have at least 2 years of development experience in any of the following, or have the willingness to acquire it:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">IoT software</li><li class="leading-relaxed">In-vehicle software</li><li class="leading-relaxed">In-vehicle electronic systems/electronic components</li><li class="leading-relaxed">Cloud software development</li></ul><p class="my-4 text-gray-700 leading-relaxed">Possess the following competencies:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to organize and propose solutions for multiple conflicting requirements.</li><li class="leading-relaxed">Ability to proactively promote new initiatives and involve others.</li></ul><p class="my-4 text-gray-700 leading-relaxed">TOEIC: 600</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WANT</h3><p class="my-4 text-gray-700 leading-relaxed">In addition to the MUST requirements, those who possess any of the following:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work experience in the automotive industry, especially in system or EE architecture development.</li><li class="leading-relaxed">Overseas work experience.</li><li class="leading-relaxed">Software design and development experience.</li><li class="leading-relaxed">Cloud development experience (DevOps, CI/CD, vECU).</li><li class="leading-relaxed">Development leader experience related to MUST requirements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Desired Candidate Profile</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enjoys imagining and creating solutions for things that do not yet exist in the world.</li><li class="leading-relaxed">Has a learning attitude and eagerness for everything, and can challenge new things without hesitation.</li><li class="leading-relaxed">Can continue efforts without giving up on difficult challenges.</li><li class="leading-relaxed">Can actively communicate while accepting different cultures and opinions.</li><li class="leading-relaxed">Can gauge the other party's understanding and proceed with discussions until a common understanding is reached.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Annual salary range: Monthly salary (reference value)</li></ul><p class="my-4 text-gray-700 leading-relaxed">230,000 JPY to 490,000 JPY</p><p class="my-4 text-gray-700 leading-relaxed">*Determined comprehensively after considering experience and expertise.</p><p class="my-4 text-gray-700 leading-relaxed">Estimated annual salary (reference value)</p><p class="my-4 text-gray-700 leading-relaxed">Approximately 4.1 million JPY to 10.5 million JPY</p><p class="my-4 text-gray-700 leading-relaxed">*Monthly salary x 12 months + bonus (estimated value)</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For Deputy Manager positions, includes 30 hours/month of fixed overtime.</li><li class="leading-relaxed">Bonus amounts are reference values, and actual payment timing, amounts, and payment conditions will be determined separately.</li></ul><p class="my-4 text-gray-700 leading-relaxed">*Overtime allowance, etc., will be paid separately based on employee wage regulations.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.