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Senior Scientist, Laboratory Automation & Instrumentation Engineer - Quality Control

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The Senior Scientist, Laboratory Automation & Instrumentation Engineer is a subject matter expert responsible for the design, implementation, optimization, and lifecycle management of automated platforms and laboratory instruments within Quality Control and related operations. This role involves leading complex automation initiatives, ensuring system performance, and driving innovation. The incumbent will collaborate with R&D, IT, and cross-functional teams, mentor peers, and develop best practices to meet QC department needs, focusing on efficiency, data integrity, and regulatory compliance.

Production Tech 1-2nd Shift

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>The Senior Scientist, Laboratory Automation & Instrumentation Engineer is the site’s recognized subject matter expert in laboratory automation, instrumentation, and system integration. This senior scientist is an individual contributor SME for the design, implementation, optimization, and lifecycle management of automated platforms and laboratory instruments across Quality Control (QC) and related operations at sister sites. The role combines advanced technical expertise with strategic vision to enhance operational efficiency, data integrity, and regulatory compliance.Working in partnership with R & D scientists, engineers, IT/digital teams, and cross-functional stakeholders, the position drives complex laboratory automation initiatives from concept through implementation, ensures ongoing system performance, and champions innovation in laboratory processes. The incumbent also mentors peers, develops best practices, and influences technical strategy to meet current and future QC department laboratory business needs.Primary Duties:Automation & Instrumentation Strategy<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the identification, evaluation, and deployment of laboratory automation and instrumentation strategies that improve operational efficiency, data quality, and compliance.</li><li class="leading-relaxed">Align technology roadmaps with organizational priorities, integrating laboratory systems into broader operational and digital infrastructures.</li></ul>System Design, Integration & Optimization<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, integrate, optimize methods, provide application storefront input and data report output, in addition to validating automated workflows for sample management, assay execution, analytical testing, and QC processes.</li><li class="leading-relaxed">Integrate automation hardware (liquid handlers, robotics, storage systems) with scheduling software (e.g., HighRes Cellario, Biosero Green Button Go, Thermo Momentum), LIMS, ELN, and data acquisition systems.</li><li class="leading-relaxed">Continuously optimize workflows to increase throughput, reduce manual effort, and enhance reliability.</li></ul>Lifecycle Management & Compliance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own full lifecycle management of laboratory instruments and automation systems, from selection and procurement to installation, qualification (IQ/OQ/PQ), validation, maintenance, and decommissioning.</li><li class="leading-relaxed">Ensure all systems meet applicable GxP, GLP/GMP, CLIA, FDA, and corporate quality standards.</li><li class="leading-relaxed">Lead and execute validation plans, change controls, investigations, and CAPAs related to laboratory instrumentation and automation.</li></ul>Technical Troubleshooting & Continuous Improvement<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as escalation point for complex laboratory automation and instrumentation issues, conducting investigations that incorporate root cause analysis and implementing corrective/preventive actions.</li><li class="leading-relaxed">Leverage data analytics to identify trends, prevent failures, and drive proactive maintenance and process improvements.</li><li class="leading-relaxed">Champion lean, digital, and emerging technology initiatives to advance laboratory capabilities.</li></ul>Project Leadership & Cross-Functional Collaboration<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead cross-functional automation and instrumentation projects, defining scope, managing risks, and ensuring on-time delivery.</li><li class="leading-relaxed">Act as technical liaison between QC, R&D, Manufacturing, Engineering, Industrialization, IT/Digital, and external vendors.</li><li class="leading-relaxed">Influence decision-making at the site level through expert recommendations and data-driven insights.</li></ul>Documentation, Training & Knowledge Sharing<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and maintain comprehensive technical documentation, including user requirements, design specifications, SOPs, and validation records.</li><li class="leading-relaxed">Train scientists, analysts, and technical staff on laboratory automation best practices, laboratory instrument operation, and system troubleshooting.</li><li class="leading-relaxed">Promote a culture of quality, safety, and innovation through mentorship and knowledge sharing.</li></ul>Requirements:Bachelor’s degree in Engineering, Biological Sciences, Chemistry, Computer Science, or related field with 8+ years of technical and scientific experience working with automated laboratory equipment, data acquisition systems and laboratory instrumentation.Extensive hands-on experience with automated liquid-handling platforms (e.g., Hamilton, Beckman Coulter, Tecan, Agilent) and/or integrated workcells with scheduling software.Proven expertise in instrumentation lifecycle management, workflow automation, method development, and regulated laboratory environments.Experience working with LIMS, ELN, data acquisition systems, and instrument integration.Substantial experience in technical writing in investigations, CAPAs, validation documentation, etc. is required.Experience with regulatory compliance (GxP, GLP/GMP, FDA) and associated documentation requirements.Familiarity with programming languages (e.g., Pascal, Python, C#, Visual Basic) preferred.Demonstrates expertise in analyzing data from automated systems, including performing detailed comparisons between manually collected and system-generated data.Experience in method development and the application of advanced statistical techniques to ensure robust method validation. and basic understanding of data analytics.Knowledge, Skills and Abilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Impact: Recognized as the site’s technical authority for laboratory automation and instrumentation, influencing technology strategy and operational capabilities. Provides leadership and demonstrates mastery in QC laboratory instrument/automation lifecycle management, including procurement, validation, maintenance, troubleshooting, and upgrades. Demonstrates the ability to successfully lead multifaceted technical projects in a matrixed, cross-functional environment</li><li class="leading-relaxed">Complexity: Leads highly complex, cross-functional initiatives requiring deep technical knowledge and innovative problem-solving. Serves as a subject matter expert in FDA inspections, remediation, and regulatory compliance, ensuring that automation systems and instrumentation meet operational, control, security, and testing requirements.</li><li class="leading-relaxed">**Independence:** Operates with minimal supervision, setting technical direction within defined business priorities. Exhibits strong computer, scientific, organizational, analytical, and problem-solving skills.</li><li class="leading-relaxed">Capable of autonomously managing, prioritizing and resolving complex hardware, software, and process issues.</li><li class="leading-relaxed">Communication: Regularly interacts with senior leaders, technical experts, and external vendors to influence outcomes. Excellent and effective verbal and written communication skills. Demonstrates the ability to apply a quality mindset across all organizational levels</li><li class="leading-relaxed">Knowledge: Broad and deep expertise in laboratory automation, instrumentation lifecycle management, compliance, and workflow optimization. Identifies gaps in processes/instrumentation and proactively enacts improvements. Adept at training personnel on new laboratory instrumentation and software, maintaining accurate records, and complying with GLP/GMP regulations and company policies.</li></ul>Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site <a href="https://careers.biomerieux.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careers.biomerieux.com/</a> or contact us at <a href="mailto: recruitment@biomerieux.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@biomerieux.com.</a>BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at <a href="mailto: recruitment@biomerieux.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@biomerieux.com</a>, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels.Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved</li><li class="leading-relaxed">Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients</li><li class="leading-relaxed">Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services</li><li class="leading-relaxed">Working with cross-functional team members to drive business targets and deliver on shared team goals</li><li class="leading-relaxed">Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement)</li><li class="leading-relaxed">Presenting a training program and defined career path</li><li class="leading-relaxed">Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience</li><li class="leading-relaxed">Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives</li><li class="leading-relaxed">Team management: Hire, train, and supervise customer support representatives</li><li class="leading-relaxed">Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management</li><li class="leading-relaxed">Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery</li><li class="leading-relaxed">Training: Provide training and upskilling opportunities for team members</li></ul>Requirements<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls</li><li class="leading-relaxed">Superior communication skills, both verbal and written</li><li class="leading-relaxed">Detail- and client service-oriented</li><li class="leading-relaxed">Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook)</li><li class="leading-relaxed">Excellent organizational skills</li><li class="leading-relaxed">Ability to manage escalation path</li><li class="leading-relaxed">Willingness to work in 24 * 7 work environment</li><li class="leading-relaxed">Willingness to work on weekends with scheduled week offs as per business requirement</li></ul>Desired Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of (3) years of experience in leading customer support team</li><li class="leading-relaxed">Experience with Zendesk, Salesforce, Workforce Management recommended</li></ul>

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