<p>Building Innovative Technology Businesses</p><p><br></p>

Blenheim Chalcot India

Team Lead - Customer Service

Data Engineer

Principal Data Engineer

Customer Centre of Excellence (CCoE) Lead

Senior Software Engineer

Senior Data Engineer

Collections Agent

Software Engineer

Finance Manager

The Team Lead - Customer Service is a vital role within the Blenheim Chalcot portfolio and Salary Finance. You will drive the day-to-day operations of the customer-facing support team, overseeing Customer Service Specialists and ensuring exceptional service delivery across live chat and email channels. Responsibilities include real-time performance monitoring, coaching, process compliance, and contributing to strategic improvements. You will act as a key liaison between the frontline team and senior management, ensuring performance goals, quality standards, and customer satisfaction targets are consistently met. The ideal candidate has a track record in delivering results in a fast-moving business and possesses excellent stakeholder management experience.

Engineering Manager

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The role</h2><p class="my-4 text-gray-700 leading-relaxed">The Team Lead - Customer Service is a vital role within the Blenheim Chalcot portfolio and Salary Finance. As a Team Lead in Customer Service at Salary Finance, you will play a pivotal role in driving the day-to-day operations of our customer-facing support team. You will be responsible for overseeing a team of Customer Service Specialists, ensuring exceptional service delivery across live chat and email channels. This includes real-time performance monitoring, coaching, process compliance, and contributing to strategic improvements. Must be comfortable working in alignment with UK time zones and should be open to a full-time office-based role (5 days a week)</p><p class="my-4 text-gray-700 leading-relaxed">You will act as a key liaison between the frontline team and senior management, ensuring performance goals, quality standards, and customer satisfaction targets are consistently met.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Supervise a team of 10-15 Customer Service Associates managing chat and email support for UK-based customers.</li><li class="leading-relaxed">Monitor relevant queues and ensure fair and even task distribution within the team</li><li class="leading-relaxed">Monitor daily team performance against KPIs including CSAT, FCR, AHT, FRT, quality scores, and productivity.</li><li class="leading-relaxed">Provide regular coaching, feedback, and 1:1s to drive individual and team performance.</li><li class="leading-relaxed">Handle escalated customer queries, ensuring timely and effective resolution with a customer-first approach.</li><li class="leading-relaxed">Support new team member onboarding and conduct ongoing training on tools, processes, and compliance guidelines.</li><li class="leading-relaxed">Ensure adherence to SLAs, SOPs, and compliance policies (e.g., GDPR, AML etc).</li><li class="leading-relaxed">Collaborate with cross-functional teams (tech, product and collections) to address operational blockers and customer pain points.</li><li class="leading-relaxed">Analyze performance trends, identify process gaps, and propose data-backed improvements.</li><li class="leading-relaxed">Participate in hiring, workforce planning, and scheduling to ensure optimal staffing levels.</li><li class="leading-relaxed">Contribute to a positive and high-performance team culture with a focus on accountability, growth, and service excellence.</li><li class="leading-relaxed">Ensure that internal reports and documentation are accurate and updated regularly.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><p class="my-4 text-gray-700 leading-relaxed">The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Technical and or professional experience required to be successful in the role:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in customer service, with at least 2 years in a team lead or supervisory role.</li><li class="leading-relaxed">Proven track record of managing teams in a blended process (live chat & email).</li><li class="leading-relaxed">Strong understanding of customer service metrics and the ability to use data for performance management.</li><li class="leading-relaxed">Strong attention to detail and ability to multitask in a high-volume, SLA-driven environment</li><li class="leading-relaxed">Excellent communication and interpersonal skills – able to inspire and influence.</li><li class="leading-relaxed">Problem-solving mindset with a focus on customer satisfaction and continuous improvement.</li><li class="leading-relaxed">Skilled in managing internal team conflicts through open communication, active listening, and fair resolution to maintain team harmony and productivity</li><li class="leading-relaxed">Proficient in Google Sheets, Excel, and CRM systems.</li><li class="leading-relaxed">Ability to remain calm and professional in high-pressure situations.</li><li class="leading-relaxed">Knowledge of data protection laws (e.g., GDPR), TCF, and other relevant compliance frameworks.</li><li class="leading-relaxed">Bachelor’s degree preferred.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Blenheim Chalcot</h2><p class="my-4 text-gray-700 leading-relaxed">Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.</p><p class="my-4 text-gray-700 leading-relaxed">The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.</p><p class="my-4 text-gray-700 leading-relaxed">Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!</p><p class="my-4 text-gray-700 leading-relaxed">One of our FinTech ventures, Salary Finance, is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Salary Finance</h2><p class="my-4 text-gray-700 leading-relaxed">At Salary Finance, we recognize how deeply finances influence our overall well-being, including health, happiness, home life, and work life. We partner with employers to offer benefits designed to improve employees' lives by enhancing their financial stability. Our services include straightforward savings options, access to earned salary, and affordable loans, all complemented by engaging financial education to boost financial wellness.</p><p class="my-4 text-gray-700 leading-relaxed">Driven by a strong social purpose, we use technology and innovation, supported by employers, to reduce stress and increase productivity and happiness for millions of people. We're seeking passionate individuals ready to make a meaningful impact. If you want to be part of a collaborative, entrepreneurial team dedicated to transforming lives for the better, we’d love to hear from you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we can offer you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of the World’s Leading Digital Venture Builder</li><li class="leading-relaxed">Have the opportunity to be a part of and learn from the incredible diverse talent in BC</li><li class="leading-relaxed">Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI</li><li class="leading-relaxed">A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!</li><li class="leading-relaxed">24 days of annual leave &10 public holiday days</li><li class="leading-relaxed">Private Medical for you and your immediate family & Life Insurance for yourself</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Important</h2><p class="my-4 text-gray-700 leading-relaxed">At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.</p>

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Workato

Embedded Sales Development Representative

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Workato transforms technology complexity into business opportunity, leading in enterprise orchestration by connecting data, processes, applications, and experiences. Its AI-powered platform streamlines operations, driving efficiency and agility for 400,000 global customers. The SDR team is growing, seeking motivated individuals to build a strong pipeline for Account Executives by booking meetings with key executives via email, social selling, and cold calling. This role offers clear guidance and support, with a collaborative team environment.

<p>One platform for intelligent integration &amp; workflow automation across your organization.</p>

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Senior Manager, Developer Communities

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Workato</h2><p class="my-4 text-gray-700 leading-relaxed">Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.</p><p class="my-4 text-gray-700 leading-relaxed">Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. 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You will have attainable activity guidelines to reach your monthly goals – along with plenty of support and enablement to help you achieve your highest potential.</p><p class="my-4 text-gray-700 leading-relaxed">You would be a great fit if you are passionate about sales (or about learning how to sell!) Ideally, you consider yourself creative or a problem solver. Excitement about joining Workato and the future of automation is important, too. Don’t sweat it if you don’t know all of the technical stuff on our website yet; as long as you have a passion for sales and tech, we’ll teach you the rest.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications / Experience / Technical Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Some selling experience is recommended, ideally one of the following: 6 months as an SDR, 6 months as a recruiter, a sales internship, or a sales certificate through University.</li><li class="leading-relaxed">Knowledge of business applications, especially Google Apps, Outreach, Zoominfo, Slack and Salesforce.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Soft Skills / Personal Characteristics</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High energy, positive attitude with the ability to take initiative; strong work ethic, self-directed and resourceful.</li><li class="leading-relaxed">Strong customer orientation, dedication, and passion for delivering a great experience.</li><li class="leading-relaxed">Strong collaboration skills, and excitement to work as a part of a team.</li><li class="leading-relaxed">Excellent written and oral communication skills in English.</li><li class="leading-relaxed">Must be willing to work hybrid and commute to our Denver or Palo Alto office 2 days per week.</li></ul><p class="my-4 text-gray-700 leading-relaxed">For California, Colorado, or New York residents, compensation is $80,000 OTE plus equity, and other perks and benefits.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">(REQ ID: 2185)</h4>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.