Blink

Gen AI Product Design Strategist

Senior UX Designer

Project Manager

VP, Client Relations

As a Product Design Strategist at Blink, you will lead the design and delivery of innovative AI solutions, specifically applying Generative AI to solve complex business challenges. This role involves collaborating with UX Research, Product Designers, and Product Leaders to understand user needs and identify opportunities for improvement. Responsibilities include facilitating user research, developing metrics plans, conducting Design Thinking workshops, and providing insights on emerging trends. The role requires balancing multiple priorities and communicating customer insights to inform stakeholders. This is a 1-year contract position.

<div><span style="font-size: 16px;">Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.</span></div><div><br></div><div><span style="font-size: 16px;">This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.  </span></div><div><br></div><div><span style="font-size: 16px;">As a Product Design Strategist, you will lead the design and delivery of innovative AI solutions, helping a team become a leader in applying Generative AI to solve complex business challenges. This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh, creative approaches. </span></div><div><br></div><div><b style="font-size: 16px;">Duration:</b><span style="font-size: 16px;">&nbsp;1 year</span></div><div><b style="font-size: 16px;">Location:</b><span style="font-size: 16px;">  On-site in Atlanta, GA</span></div><div><br></div></div><div class="section page-centered"><div><h3>Overview</h3><ul class="posting-requirements plain-list"><ul><li>Work with UX Research, Product Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities that address those needs through innovative solutions.</li><li>Facilitate the delivery of user research methods to identify user personas, new opportunities, and present them through experience maps, user journeys maps, service blueprints or similar visualization.</li><li>Develop metrics plans to measure user behavior and continuously optimize the products experience using qualitative and quantitative methods.</li><li>Ask the right questions through discovery practices to fully understand the business and user value of product enhancements or new features that make up the product roadmap.</li><li>Facilitation of Design Thinking workshops, or similar events, to achieve stakeholder alignment, ideation, and experimentation.</li><li>Provide insights on emerging trends in technology, products, and competitors to inform the product direction and roadmap.</li><li>Work collaboratively with product, data, quality, and tech leads to create feasible, viable, and desirable solutions.</li><li>Balance multiple priorities including business value, stakeholder impact, speed to market, and technical feasibility.</li><li>Regularly communicate customer insights to inform key stakeholders of product adoption and usage patterns.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Qualifications</h3><ul class="posting-requirements plain-list"><ul><li>Experience designing data-driven digital products, including feature releases, and translating a product vision to a desirable product experience that aligns with strategic goals.</li><li>A deep working knowledge of Figma.</li><li>Research strategies that include field and moderated research to validate user goals, frictions and behaviors.</li><li>Experience using product data to inform feature prioritization aligned to user needs, commercial, and strategic priorities.</li><li>Experience analyzing market and industry trends and conducting competitive analysis to inform product direction.</li><li>Experience with industry standard analytics tools and methods required for analysis.</li><li>You have supported or led design sprint planning aligned to a product backlog.</li><li>You are collaborative and have years of experience working with cross-functional product teams.</li><li> Experience with Agile.</li><li>Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.</li><li>You are self-motivated with a strong capacity for independent initiative and creative problem-solving.</li><li>You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.</li><div><br></div><li><b>Highly desired</b></li><li>Experience in financial services or insurance</li><li>Experience designing solutions in enterprise software platforms.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.</div><div><br></div><div><b>Communication with Blink </b></div><div>Blink will only contact you from a verifiable @blinkux.com email address and no other variation. We will never use Gmail, Yahoo, Hotmail or any other nonofficial email account to communicate with potential candidates. Blink  will never contact you via third-party communication platform like Signal, WhatsApp, or <a rel="noopener noreferrer" class="postings-link" href="http://wire.legitimate/">Wire.</a>&nbsp;</div><div><br></div><div>Legitimate information regarding job opportunities with Blink can always be found on our career site at <a rel="noopener noreferrer" class="postings-link" href="https://blinkux.com/careers">https://blinkux.com/careers</a>. In order to be considered for a position at Blink, you will always be directed to formally apply for the job via our career site. If you have additional concerns about potentially fraudulent activity, consult the “Help” section of whatever platform an individual reached out to you on (e.g. LinkedIn, Glassdoor, etc.)</div>

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