Blue Yonder

Expert Support Engineer - Cloud

Expert Support Engineer needed for BY Planning solutions in Demand/Fulfillment/Supply Planning.  Must have 10+ years experience, strong analytical skills, and deep understanding of customer business processes.  Experience with Demand & Fulfillment products and Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex is required.

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-oplht1"><p><br>Position is focused on supporting various BY Planning solutions in <span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">Demand/Fulfillment/Supply</span> Planning space across Retail and Manufacturing verticals.<br>Needs to work with cross functional teams including Product Development, Consulting and Support services.<br>Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.<br>Our current technical environment:</p><p><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Software:</span> BY Demand, BY Fulfillment, BY Inventory Optimization<br>Cloud Architecture: MS Azure&nbsp;<br>Frameworks/Others: PL/SQL, RDBMS</p><p><br>What you’ll do:</p><p>Understand the implemented solution/ products<br>Analyze the issues, identify Root cause and find the permanent solution to any problem<br>Adheres to SLA based on the severity of the customer cases.<br>Complete the product certification courses assigned.<br>Document the learning and building the knowledge content<br>Provide early visibility and mitigation to technical challenges through the journey.<br>Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers<br>Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer<br>Should collaborate with Solution/Technical architect(s) to stabilize the system<br>Enhance/Change the design based on new business requirements by the customer<br>Single Point of contact for all customer requests for the designated solution<br>Manage/Support new roll outs/deployments and handle change <span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">requests/enhancements</span><br>To improve various KPIs for the customer</p><p><br>What we are looking for:&nbsp;</p><p>• <span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s</span> degree minimum 10 to 14 years of experience in Product Support / Implementation support.</p><p>Skill set and availability requirements as per the organization's needs<br>Hands on experience in implementing / supporting Demand &amp; Fulfillment products for multiple customers.<br>Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required<br>Deep understanding of Customer business and processes<br>Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex<br>Knowledge in performance tuning techniques is added advantage.<br>Understanding and experience with the technical requirements for the product line assigned.<br>Understanding of various technical platforms and infrastructures.<br>Understands BYs product suite so as to convey relationships and touch-points to the customer.<br>Works with appropriate parties to ensure issues are resolved.</p><p></p><p></p><p><b>Our Values</b></p><p><br>If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/about/core-values">Core Values</a></p><p></p><p><a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/about/diversity">Diversity, Inclusion, Value &amp; Equality (DIVE)</a> is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural <a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/knowledge-center/collateral/blue-yonder-diversity-report-2021">Diversity Report</a> which outlines our commitment to change, and our <a rel="noopener noreferrer" target="_blank" href="https://youtu.be/CGsrBAJeiqo">video</a> celebrating the differences in all of us in the words of some of our associates from around the world.</p><p></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</p></div></div>

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Line of Service</h2><p class="my-4 text-gray-700 leading-relaxed">Advisory</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Industry/Sector</h2><p class="my-4 text-gray-700 leading-relaxed">Not Applicable</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Specialism</h2><p class="my-4 text-gray-700 leading-relaxed">Managed Services</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Management Level</h2><p class="my-4 text-gray-700 leading-relaxed">Manager</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description & Summary</h2><p class="my-4 text-gray-700 leading-relaxed">At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact. In climate and energy at PwC, you will focus on providing consulting services related to climate change mitigation and adaptation, as well as energy efficiency and renewable energy solutions. You will analyse client needs, develop strategies to reduce greenhouse gas emissions, and offer guidance and support to help clients transition to a low-carbon economy.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why PWC</h3><p class="my-4 text-gray-700 leading-relaxed">At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more <a href="https://www.pwc.in/about-us.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">about us</a>.</p><p class="my-4 text-gray-700 leading-relaxed">At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.</p><p class="my-4 text-gray-700 leading-relaxed">A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimizing deals, and aligning costs with business strategy to create a competitive advantage.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><p class="my-4 text-gray-700 leading-relaxed">you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p class="my-4 text-gray-700 leading-relaxed">1. Business development</p><p class="my-4 text-gray-700 leading-relaxed">2. Client relationship management</p><p class="my-4 text-gray-700 leading-relaxed">3. Project management</p><p class="my-4 text-gray-700 leading-relaxed">4. Consulting / Advisory</p><p class="my-4 text-gray-700 leading-relaxed">5. P & L Responsibility</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Sector-specific skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Battery</li><li class="leading-relaxed">Decarbonization</li><li class="leading-relaxed">Carbon capture</li><li class="leading-relaxed">Low carbon initiatives</li><li class="leading-relaxed">Green Hydrogen</li><li class="leading-relaxed">BESS</li><li class="leading-relaxed">Energy Storage</li><li class="leading-relaxed">Sustainability</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Mandatory skill sets:</h3><p class="my-4 text-gray-700 leading-relaxed">Battery, Consulting background, Decarbonization, Green Hydrogen, Carbon capture, Low carbon, Energy Storage, ENERGY EFFICIENCY , Sustainability, Climate change</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred skill sets:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li class="leading-relaxed">Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li class="leading-relaxed">Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li class="leading-relaxed">Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li class="leading-relaxed">Review your work and that of others for quality, accuracy and relevance.</li><li class="leading-relaxed">Uphold the firm's code of ethics and business conduct.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Years of experience required:</h3><p class="my-4 text-gray-700 leading-relaxed">Minimum 7 years</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education qualification:</h3><p class="my-4 text-gray-700 leading-relaxed">B.tech + MBA</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Education</h2><p class="my-4 text-gray-700 leading-relaxed">Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Technology</p><p class="my-4 text-gray-700 leading-relaxed">Degrees/Field of Study preferred:</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Certifications</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Decarbonization Modelling, Hydrogen</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Optional Skills</h2><p class="my-4 text-gray-700 leading-relaxed">Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Carbon Taxes and Incentives, Climate Change Adaptation Program Design, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Coaching and Feedback, Communication, Creativity, Embracing Change, Emission Trading, Emotional Regulation, Empathy, Energy Efficiency, Energy Policy and Regulation, Energy Transition {+ 15 more}</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Desired Languages</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Travel Requirements</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Available for Work Visa Sponsorship?</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Government Clearance Required?</h2><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Posting End Date</h2>

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Expert Support Engineer - Cloud

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