Blue Yonder

Expert Support Engineer - Cloud

Expert Support Engineer needed for BY Planning solutions in Demand/Fulfillment/Supply Planning.  Must have 10+ years experience, strong analytical skills, and deep understanding of customer business processes.  Experience with Demand & Fulfillment products and Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex is required.

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-oplht1"> Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Software: BY Demand, BY Fulfillment, BY Inventory Optimization Cloud Architecture: MS Azure&nbsp; Frameworks/Others: PL/SQL, RDBMS What you’ll do:Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for:&nbsp;• &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree minimum 10 to 14 years of experience in Product Support / Implementation support.Skill set and availability requirements as per the organization's needs Hands on experience in implementing / supporting Demand &amp; Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands BYs product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved.Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/about/core-values">Core Values</a><a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/about/diversity">Diversity, Inclusion, Value &amp; Equality (DIVE)</a> is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural <a rel="noopener noreferrer" target="_blank" href="https://blueyonder.com/knowledge-center/collateral/blue-yonder-diversity-report-2021">Diversity Report</a> which outlines our commitment to change, and our <a rel="noopener noreferrer" target="_blank" href="https://youtu.be/CGsrBAJeiqo">video</a> celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

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Expert Support Engineer - Cloud

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