boulder media

HR Generalist (Maternity Cover)

The HR Generalist provides daily support across all HR aspects, ensuring best-in-class processes and practices to achieve business strategy. This role involves partnering with managers on policies, advising on employee relations, managing on-boarding/off-boarding, maintaining HRIS, and ensuring legal compliance. The successful candidate will be a key operational resource, supporting people strategies and initiatives, and contributing to a positive work environment.

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Full-time</h4><p class="my-4 text-gray-700 leading-relaxed"><strong>It is a full-time, specified-purpose (Maternity Cover) role with hybrid working arrangements (i.e., remote and in-studio working)</strong><strong>. The successful candidate will be available to start Autumn 2025. The closing date for the applications is the 1st September 2025.</strong></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About us</h3><p class="my-4 text-gray-700 leading-relaxed">Established in 2000, Boulder Media has become one of Ireland's largest animation studios. Combining our passion, expertise, and experience, we believe in the power of our creativity and our ability to deliver world-class animated entertainment experiences. Boulder has produced many great shows, including Foster's Home for Imaginary Friends, The Amazing World of Gumball, El Tigre, Wander Over Yonder, My Little Pony: Pony Life, DC Super Hero Girls, Transformers Cyberverse, Danger Mouse, Cat Burglar, and the Netflix hit feature film – My Little Pony: A New Generation.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3><p class="my-4 text-gray-700 leading-relaxed">Boulder Media is not only a very hard-working creative studio, but we also have a jam-packed social calendar. From celebrating the end of each show with wrap parties to our famous Halloween fancy dress and Christmas celebrations to bake-offs, table quizzes, dungeons & dragons, online and offline meet-ups, and sketch-ups. We put on cultural events to celebrate our international staff and make them feel at home, away from home. What makes Boulder Media special is the people who fill the studio and bring life to everything we do. Boulder is a family, a very nurturing and open space for all to come and be themselves and express who they are through creativity. We would love you to be part of our animation adventure!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3><p class="my-4 text-gray-700 leading-relaxed">The HR Generalist is responsible for providing day-to-day support to the business across all aspects of HR, delivering best-in-class processes, procedures, and practices to ensure the successful execution of the business strategy and objectives.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills & Other Requirements</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800"><em>Key Responsibilities</em></h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Line managers, Team leads, the HR Manager, and other members of the HR Team to ensure HR policies, procedures, and practices are rolled out, implemented, and adhered to appropriately across the business to optimise business performance;</li><li class="leading-relaxed">Act as a trusted advisor with HR Manager, to line managers and team leads on all employee relations, performance, grievance, and disciplinary issues by providing a professional and credible HR service;</li><li class="leading-relaxed">Act as a key operational resource to the business by advising on best practice, supporting the development and implementation of robust and appropriate people strategies and initiatives to the business to ensure achievement of current and future business requirements and performance targets;</li><li class="leading-relaxed">Creation of contracts and agreements in line with the Talent Acquisition and Development Team to ensure Boulder Media fills all roles within a timely manner;</li><li class="leading-relaxed">Manage and co-ordinate on-boarding and off-boarding, including pre-employment, induction, exit interviews, etc.;</li><li class="leading-relaxed">Build on the delivery of best practice HR processes and compliance;</li><li class="leading-relaxed">Ensure smooth operational practices for all HR initiatives and services by proactively resolving HR issues with the aim of effectively executing the business strategy and objectives;</li><li class="leading-relaxed">Provide HR advice and guidance to employees throughout all stages of the employee life cycle, ensuring the management of our people is in line with company policies, processes, and procedures while also ensuring legal compliance;</li><li class="leading-relaxed">Support a communication strategy that is transparent and positive for all employees, maintaining channels for communication at all levels.</li><li class="leading-relaxed">Advise and mentor line management and team leads in the effective operation of the performance management process and liaise with TA&D on development and skills training programmes;</li><li class="leading-relaxed">Support the implementation of Company-wide people initiatives within the business through communication, coaching, and effective guidance of team leads and line managers;</li><li class="leading-relaxed">Partner with the business management team in the roll-out of HR projects as required in support of the development of the business;</li><li class="leading-relaxed">Maintain and update Boulder Media’s HRIS and other databases to ensure employee data is up to date and that information is available to support business planning and decision making;</li><li class="leading-relaxed">Report on metrics across the business, as required (e.g., annual leave balance, leavers, and new hires);</li><li class="leading-relaxed">Prepare, compile, and maintain payroll files, liaising with the Finance team, to ensure timely and accurate processing of payroll;</li><li class="leading-relaxed">Participate in any Project work with the HR Manager, including new systems, new processes, and engagement strategies;</li><li class="leading-relaxed">Any other duties company management may from time to time deem necessary and reasonably required.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800"><em>What would we look for?</em></h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 3 years’ experience in a similar role</li><li class="leading-relaxed">Experience working in a fast-paced, dynamic environment</li><li class="leading-relaxed">Animation industry experience is a distinct advantage</li><li class="leading-relaxed">A CIPD-accredited HR qualification</li><li class="leading-relaxed">Experience with the creation of robust HR processes</li><li class="leading-relaxed">Member of CIPD, desirable</li><li class="leading-relaxed">Working knowledge of Irish employment law and a focus on keeping this current</li><li class="leading-relaxed">Strong organisational skills with the ability to multitask in a busy environment</li><li class="leading-relaxed">Strong communication at all levels of the business</li><li class="leading-relaxed">Keen attention to detail in all areas of the role</li><li class="leading-relaxed">Ability to always display professionalism and discretion</li><li class="leading-relaxed">Positive and proactive approach to problem resolution and bringing ideas</li><li class="leading-relaxed">Show flexibility in relation to work activities and a proven ability to multitask and perform under pressure</li><li class="leading-relaxed">Ability to work on your own initiative and equally as part of a team</li><li class="leading-relaxed">Excellent time management skills</li><li class="leading-relaxed">Excellent computer skills and IT literacy, which must include Microsoft Word, Excel, and Outlook</li><li class="leading-relaxed">Fluent in English, both spoken and written.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What do we offer?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary, depending on skills and experience;</li><li class="leading-relaxed">23 days holidays per annum (pro rata);</li><li class="leading-relaxed">An extra day off for Good Friday each year;</li><li class="leading-relaxed">Time off for Christmas;</li><li class="leading-relaxed">Paid sick leave;</li><li class="leading-relaxed">Enhanced Maternity/Paternity package;</li><li class="leading-relaxed">Death-In-Service Benefit;</li><li class="leading-relaxed">Employee Assistance Programme;</li><li class="leading-relaxed">Vision/Eye Care;</li><li class="leading-relaxed">Temporary Remote Work Abroad;</li><li class="leading-relaxed">Various in-house social events such as Cake & Fruit Day, Screening nights, Games nights, to name a few.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>Boulder Media is an equal opportunity employer committed to supporting diversity and inclusion within our work environment. All applicants, regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the Travelling Community, will be given equal consideration for employment based on their skills, experience, and potential.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at jobs@bouldermedia.tv to request accommodation.</em></p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://63cfe2b674b466401a5d1aa2.kenjo.io/hr-generalist-maternity-cover-983215/apply" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply now</a></p><p class="my-4 text-gray-700 leading-relaxed"><a href="https://63cfe2b674b466401a5d1aa2.kenjo.io/www.bouldermedia.tv" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Boulder Media web</a></p><p class="my-4 text-gray-700 leading-relaxed">Powered by<a href="https://63cfe2b674b466401a5d1aa2.kenjo.io/assets/images/kenjoLogo.svg" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">![Kenjo</a>](https://www.kenjo.io/)</p>

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Famehouse, a division of UMG, is seeking an enthusiastic, detail-oriented Sr. Manager, Fan Services Quality Performance. This role oversees daily quality operations for the Fan Services team, ensuring consistent, high-quality customer interactions. Responsibilities include reviewing key metrics, providing coaching, improving quality scorecards, analyzing customer experience impact, and partnering with training and leadership to optimize workflows. The manager will also handle escalated customer issues and oversee department projects, contributing to a fan-first philosophy.

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<p class="my-4 text-gray-700 leading-relaxed">Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How we LEAD:</h2><p class="my-4 text-gray-700 leading-relaxed">At Famehouse, fans are at the forefront of our business. They're more than customers, they're passionate supporters of our artists, and we're equally passionate about supporting them. That fan-first philosophy is why our customer service team is called Fan Services. We’re seeking an enthusiastic, detail-oriented Sr. Manager, Fan Services Quality Performance to oversee the daily quality operations supporting our Fan Services team. This person will report to the Director of Quality and Training and partner with Training and Development to ensure a consistent level of quality customer interactions.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How you’ll CREATE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Oversee team performance by consistently reviewing key metrics and KPIs as outlined by the business and providing feedback and continued coaching</li><li class="leading-relaxed">Update and improve quality analysis scorecard to ensure consistent and fair scoring or Customer Service representatives</li><li class="leading-relaxed">Develop and maintain metrics and reporting to analyze the impact of overall quality to the customer experience</li><li class="leading-relaxed">Review quality assessments of customer interactions and identify performance issues; partner with the relevant stakeholders to establish improvement benchmarks and monito progress on the corrective action plan</li><li class="leading-relaxed">Partner with Training and Documentation Manager to develop training calendars based on results of quality analysis findings</li><li class="leading-relaxed">Work with Fan Services leadership to analyze and optimize Customer Service workflows and processes</li><li class="leading-relaxed">Help to identify and delegate department projects as needed</li><li class="leading-relaxed">Work with customers on sensitive, escalated issues to ensure the customer is satisfied while still upholding general department policies</li><li class="leading-relaxed">Provide general oversight of department projects and policy updates as needed</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bring your VIBE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong communication skills, both verbal and written.</li><li class="leading-relaxed">Ability to recognize situations that need to be escalated</li><li class="leading-relaxed">Independent thinker; able to make meaningful decisions based on each situation.</li><li class="leading-relaxed">Excellent follow-up skills and 100% follow through on commitments.</li><li class="leading-relaxed">Result and action-oriented, resourceful and efficient</li><li class="leading-relaxed">Strong work ethic, highly motivated, upbeat personality, team player.</li><li class="leading-relaxed">Ability to analyze and report on trends and issues.</li><li class="leading-relaxed">Strong computer skills; Microsoft Office Suite (specifically Excel), Internet search skills.</li><li class="leading-relaxed">Bachelors Degree in business or related field preferred</li><li class="leading-relaxed">Zendesk experience required</li><li class="leading-relaxed">2+ years management experience</li><li class="leading-relaxed">5+ years customer service experience</li><li class="leading-relaxed">As support runs 7 days per week, please note that weekend and off hours coverage may be required in line with business needs</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Perks Playlist:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit</li><li class="leading-relaxed">Comprehensive medical, dental, vision, and FSA options, as well as:</li><li class="leading-relaxed">100% coverage for out-patient mental health services</li><li class="leading-relaxed">Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)</li><li class="leading-relaxed">A lifetime fertility support allowance of $30,000 to plan participants</li><li class="leading-relaxed">Student Loan Repayment Assistance and Tuition Reimbursement</li><li class="leading-relaxed">100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation</li><li class="leading-relaxed">Variety of ways to prioritize much-needed time away from work including:</li><li class="leading-relaxed">Flexible Paid Time Off (PTO) for exempt employees</li><li class="leading-relaxed">3-weeks PTO for non-exempt employees</li><li class="leading-relaxed">2-weeks paid Winter Break</li><li class="leading-relaxed">10 Company Holidays (including Juneteenth and Wellbeing Day)</li><li class="leading-relaxed">Summer Fridays (between Memorial Day and Labor Day)</li><li class="leading-relaxed">Generous paid parental leave for every type of parent</li></ul>

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