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BUCK

Client Services Partner Contractor

Creative Director

The Client Services Partner Contractor at BUCK is responsible for stewarding client relationships, ensuring high satisfaction, and driving long-term account health and growth. This role requires strong communication skills, familiarity with creative production (design, 2D, and 3D animation), and the ability to partner closely with Client Service Directors, Creative Directors, Producers, and Senior Client Stakeholders. You will serve as a strategic point of contact, leading projects end-to-end, managing Tech client relationships, feedback cycles, and expectations.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">CLIENT SERVICES PARTNER CONTRACTOR ROLE</h3>BUCK is a talent-driven, global creative company with offices in Los Angeles, New York, Sydney, Amsterdam and London. Since 2004 we have been building a home for the world’s most talented dreamers, makers, and doers in a collaborative, ego-free culture that breeds partnership and creative ambition.Contract: This role will commence with a two-week trial period within an initial four-month contract, with potential for incremental extensions that may continue for a year or more.Location: Sydney, Australia (Open to remote Australia-Wide candidates. However, please indicate if you can work on-site at Buck Sydney with appropriate working rights.)Schedule: Buck Sydney operates Monday - Friday 9am - 6pm AET. Some work may occur outside standard business hours depending on project and client needs. Additional hours are compensated according to applicable local working-rights standards and BUCK’s normal practices and procedures.Job Description:The Client Services Partner is responsible for stewarding client relationships, ensuring high satisfaction, and driving long-term account health and growth. This role requires strong communication skills, a broad familiarity with creative production (design, 2D, and 3D animation) to support strategic partnership thinking; producers will manage the actual production workflow, and the ability to partner closely with Client Service Directors, Creative Directors, Producers, and Senior Client Stakeholders.You will serve as a strategic point of contact, leading the project to success end-to-end. While you own the strategic direction, the production process is a shared responsibility between the Client Services Partner and the Producer, anticipating challenges, and ensuring alignment between client objectives and BUCK’s standards of craft and service.This role focuses primarily on managing Tech client relationships across multiple work-streams. You will support client feedback cycles, manage expectations, and help synthesize cross-project insights for internal teams.Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead day-to-day client relationship management across multiple concurrent projects.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as a primary point of contact for clients, managing feedback, expectations, and communication across workstreams.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Client Services Directors, Creative Directors and Producers to ensure project goals, timelines, and deliverables align with client objectives and BUCK’s creative standards.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Facilitate clear, efficient communication between clients, internal teams, and stakeholders across time zones.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Anticipate risks or roadblocks and work with production to maintain timelines, quality, and smooth collaboration.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Help guide clients through the creative process, providing context, rationale, and strategic recommendations as needed.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support brand and messaging cohesion across all client-related projects.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct regular client check-ins to gauge satisfaction, identify opportunities for improvement, and foster long-term partnership growth.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participate in internal meetings to stay informed on project status, resourcing needs, and cross-team considerations.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The successful candidate must be willing and able to travel internationally from time to time (estimated at twice or more per year) as part of the role to support project needs, client meetings, and/or team collaborations.</li></ul>Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent in Business English</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creative production (design, 2D, and 3D animation) knowledge.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4–8 years of account management or client success / client services partner experience within design, animation, creative production, or related fields.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong interpersonal skills with the ability to build trust and navigate complex stakeholder environments.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional communication - capable of translating client feedback into clear direction for creative and production teams.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven ability to anticipate challenges and propose actionable solutions.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comfortable working with clients and teams across different time zones and cultural contexts.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with creative production workflows (design, 2D/3D animation, motion graphics) and the ability to speak confidently about the process without needing to be hands-on.</li></ul>Bonus Skills (Not a requirement):<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent in Business Korean</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with Korean corporate stakeholders or global enterprise clients.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proficiency with software: Slack and Figma.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Understanding of post-production and animation pipelines at a high level.</li></ul>

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Program Ace is a global leader in high-end software development for enterprise, R&D, training, AR/VR, simulations, and interactive 3D. For over 30 years, they have delivered complex web platforms and digital transformation solutions. The Business Development Manager will be responsible for searching and attracting new customers, pursuing business opportunities via various channels, building long-term relationships, working with CRM, advising on product issues, and executing sales plans.

Program-Ace is an international service provider that offers custom software development services suited for a broad range of business verticals. Since 1992, our team of experienced developers and artists has completed over 900 projects based on modern technologies.✅ Program-Ace core services are:• AR/VR/MR &amp; Metaverse development; • Web3 development; • NFT games, 2D/3D art; • Virtual training and simulation, digital twins, serious games; • Virtual product configurators; • Game development, gamification solutions; • 2D art, 3D modeling, animation, VFX.✅ Our areas of key technical expertise:• NFT/Blockchain; • Unity (C#), Unreal Engine (C++); • Web technologies: PHP, JavaScript, Angular, React, Node.js, Vue.js.✅ Awards and recognition:• Official member of the Forbes Technology Council; • TOP 10 Virtual and Augmented Reality developers 2020 (Clutch); • The best of The Global Outsourcing 100 companies (IAOP); • Top 1000 B2B companies around the world (Clutch); • Top Software Development Company (GoodFirms); • Top Mobile App Developers (TopDevelopers); • Unity Certified Developers.

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We are looking for an experienced Business Development Manager (GameDev)About us:Program Ace is a global leader in high-end software development for enterprise, R&D, training, AR/VR, simulations, and interactive 3D. For over 30 years, we have been delivering complex web platforms, 3D experiences, and digital transformation solutions to clients worldwide.Responsibilities:— Search for and attract new customers to cooperation, including on foreign exchanges, communicate and maintain a client until the signing of a contract;— Pursue new business opportunities via emails and other messaging outlets;— Build long-term relationships with existing customers;— Work with the corporate CRM system to develop and maintain prospects;— Advise customers on product issues;— Execute a sales plan.Requirements:— 2+ years of sales experience in game development outsourcing companies;— Love for games;— We work exclusively with the foreign market. English should be at least Advanced;— Understanding how to develop the direction of a new sale;— Experience in creating and managing successful sales strategies of B2B;— Strong networking thinking and making skills.Why do we enjoy working here?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">The opportunity to work in a leading company. Recognized as a Global Top 100 Outsourcing company by IAOP (based on customer feedback about our services), and Top AR/VR company according to Clutch.</li><li class="leading-relaxed">Among our clients: Supermassive Games, Flying Wild Hog, Epic Games, Unity Technologies;</li><li class="leading-relaxed">Over 30 years of history, impeccable reputation, and a powerful portfolio;</li><li class="leading-relaxed">Work with like-minded people who are passionate about their work.</li></ul>Send your resume and become an important part of our team!Learn more about us on our <a href="https://program-ace.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">website</a> or follow us on <a href="https://www.linkedin.com/company/program-ace" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a>.No DiscriminationProgram-Ace has no tolerance for discrimination – all employment decisions, including but not limited to recruitment, hiring, employment, upgrading, demotion, discipline, transfer or termination are to be made, and all applicants are employed, and all employees are treated during employment, without regard to their race, ethnicity, national origin, color, religion, marital status, pregnancy, nursing mother status, genetic information, sex, sexual orientation, gender identity, gender expression, medical condition, physical or mental disability, military or veteran status, or any other basis prohibited by law. If you feel you have been subject to discrimination, please report it promptly to your Manager and Human Resources at jobs@program-ace.com. Please get in touch with Human Resources for any specific questions or to voice any concerns.Drug- and Alcohol-Free WorkplaceEmployees may not use, sell, possess, purchase, or transfer illegal drugs – or sell, transfer, or distribute personal prescription legal drugs – on Program-Ace premises, in Program-Ace vehicles or during work hours. Employees may not be under the influence of any substance during work hours that impairs their ability to work safely or creates a risk to their safety, the safety of others, or Program-Ace property. Employees are not permitted to drink, or be under the influence of, alcohol during work hours or on Program-Ace premises with one exception: if they are of legal drinking age, they may drink alcohol at company-sponsored events approved by a Senior Manager. Please be aware that in case of any violation of such prohibition, an employee may be held disciplinary, administratively, and criminally liable. Please get in touch with Human Resources at jobs@program-ace.com for any specific questions regarding the drug- and alcohol-free awareness program, if you need any assistance or rehabilitation, or to voice any concerns.Valeriia KarasenlyHead of HR Contacts<a href="mailto:jobs@program-ace.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">jobs@program-ace.com</a><a href="tel:+380990007189" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">+380990007189</a><a href="skype:v.karasenly?chat" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">v.karasenly</a>Apply

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Client Services Partner Contractor

Creative Director

Job Details