Buckman

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An IT Service Desk Engineer position has become available at an international manufacturing company. This role is responsible for delivering first-line technical support to users in the region, ensuring swift and effective resolution of IT-related issues across hardware, software, and network domains. This role acts as the primary point of contact for incident and request management. This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region. The ideal candidate should be energetic, self-driven, and possess strong problem-solving and communication skills.

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<h3>Description</h3> <div><div>IT SERVICE DESK ENGINEEROPERATIONS DIVISION, HAMMARSDALE&nbsp;Location:&nbsp; Hammarsdale, Durban, South AfricaLanguage(s) Requirements: EnglishSeniority Level: Intermediate LevelEmployment Type: Fixed Term ContractAn IT Service Desk Engineer position has become available at an international manufacturing company. This is a fast - paced but friendly environment that will suit an organized person with a great eye for detail. &nbsp;This role is responsible for delivering first-line technical support to users in the region, ensuring swift and effective resolution of IT-related issues across hardware, software, and network domains. This role acts as the primary point of contact for incident and request management. This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region. Qualifications<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Bachelor's Degree&nbsp;strongly preferred. Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required </li></ul>&nbsp;Experience<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="background-color: rgb(255,255,255);font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">At least 3 years’ experience as an IT related position, or similar</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Must have a strong hardware and software support background.</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience with print and file servers.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Experience as Inventory and Asset management.</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Experience in meeting/collaboration room equipment and software.</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Strong verbal and written communication skills with a focus on customer service</li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 6.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Be proactive and eager to continuously learn.</li></ul>&nbsp;The incumbent will be responsible for the following inter alia:<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">Regional Tier 1 IT Service Desk Support</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Manage Buckman’s Assets (Desktop, laptop and any other supported devices)</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Cyber Security Support - Support Global IT Cybersecurity program</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Support compliance to minimize our risk as per the POPIA legislative requirements.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Initiate and implement continuous improvement.</li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Housekeeping in the IT storage area and in the work room</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Effectively resolving associate issues assigned for resolution;</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Troubleshooting IT problems and initiating preventative measures</li></ul> &nbsp;Knowledge, skills and abilities required<ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;margin: 3.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">OS configuration (Windows platform).</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Hardware installation and upgrades</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Software installations and upgrades</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">iPhone and/or Android experience</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Cyber end-point protection</li><li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;">Work experience assisting users with IT issues</li></ul>&nbsp;Please note: <ul style="margin: 0.0pt;padding-left: 0.0pt;"><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">The incumbent in this position is key to the company’s succession planning and may be given other assignments as part of ongoing developmental efforts.&nbsp; </li><li style="font-family: serif;font-size: 10.0pt;line-height: 115.0%;margin: 0.0pt 0.0pt 0.0pt 26.5pt;padding-left: 9.5pt;text-align: justify;text-indent: 0.0pt;">This site is a Major Hazard Installation (MHI) in terms of the MHI Regulations 2022 (GNR.2989 of 31 January 2023) of the Occupational Health and Safety Act (Act 85 of 1993)</li></ul>&nbsp;The job calls for a highly energetic, self - driven, independent, self-motivated person with excellent problem solving and communication skills, ability to meet tight deadlines and work under pressure, work in a professional manner at all times taking ownership of ensuring they stay on top of things to limit (repetitive) failures.&nbsp; Candidates must possess high levels of integrity together with strong self-leadership abilities. &nbsp;Equity StatementWe are committed to a diverse and inclusive workplace when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.Only candidates who meet the minimum requirements will be shortlisted. If you have not been contacted within 3 months of the closing date of the advertisement, please consider yourself unsuccessful.&nbsp;CLOSING DATE: 28 July 2025&nbsp;&nbsp;#LI-TD1&nbsp;</div></div>

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