Bytro strives to develop high-quality strategy games and make them accessible to all players around the world. We are committed to creating the best work environment possible and are not afraid to try out different initiatives to enable Bytronians to have more flexibility and a better work-life balance. At Bytro you can expect a professional working environment in a fun atmosphere:You will shape the future of the growing games market; we are an owner-managed company with a flat hierarchy and fast implementation of projects. There is a great team of colleagues you can rely on.

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The UA Creative Manager will translate marketing goals into actionable creative plans, coordinate asset production, and drive performance through constant iteration and rigorous testing. Responsibilities include managing marketing asset needs, collaborating with creative teams, analyzing campaign goals, and aligning messaging across channels. The role involves working on the Supremacy Franchise and driving titles to new heights.

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<h4>Join us as UA Creative Manager in our marketing team!</h4>At <a href="https://www.linkedin.com/company/twinharbourinteractive/about/" target="_blank">Twin Harbour Interactive</a> we strive to develop high-quality strategy games and make them accessible for all players around the world. In our eyes game development is a promise for fun and entertainment – that’s what we live and aim for!We’re looking for a UA Creative Manager&nbsp;to join our marketing team at Twin Harbour Interactive. In this role, you’ll be at the intersection of strategy, creativity, and execution — turning marketing goals into actionable creative plans, coordinating the production of assets, and driving performance through constant iteration and rigorous testing. You will be responsible for aligning creative efforts across internal and external stakeholders, ensuring every asset is purpose-built, on brand, and performance-driven to drive our titles to new heights. You will be working on the Supremacy Franchise, a long term strategy multiplayer series dedicated to a global audience of mature players, defined by large scale conflict, sandbox diplomacy and psychological warfare.&nbsp; <h4>YOUR MISSION</h4><ul> <li>Work closely with the marketing team to translate game and campaign strategies into actionable creative plans.</li> <li>Organize, prioritize, and manage all marketing asset needs, including video and static ads, key visuals, social media assets, app store materials, and promotional content.</li> <li> Implement and maintain a clear, scalable system for organizing and managing all marketing assets across teams and channels.</li> <li>Ensures the full potential of each creative asset is realized by overseeing thorough distribution, active follow-up with stakeholders, and usage monitoring. Each successful assets is to be scaled and localized.</li> <li>Collaborate with internal creative teams and external production studios to oversee asset creation from briefing to delivery.</li> <li>Analyze campaign goals, player insights, and the competitive landscape to design innovative creative strategies that drive user acquisition and engagement.</li> <li>Act as a liaison between Product Marketing Managers, UA Managers, Game Producers, and creative teams to align messaging and branding across all channels.</li> <li>Be at the forefront of making Twin Harbour titles global successes by transferring concepts to or developing new creative strategies aimed at new markets.</li> <li>Work closely with UA managers, App Store Managers and Artists to connect the dots between creative performance and store page conversion, leveraging synergies with Custom Product Pages and connected advertising.</li> </ul><h4>YOUR PROFILE</h4><ul> <li>Experience in mobile game marketing, ideally within F2P models, especially in the strategy genre.</li> <li>Proven experience working on high-impact campaigns with UA or performance KPIs at their core.</li> <li>Track record of overseeing complex asset production pipelines from ideation to delivery.</li> <li>Ability to transform marketing objectives into concrete, performance-oriented creative strategies.&nbsp;</li> <li>Strong organizational skills to coordinate and prioritize multiple asset productions across stakeholders.&nbsp;</li> <li>Talent for crafting actionable briefs and delivering clear, constructive feedback to creative teams.&nbsp;</li> <li>Confident communicator who can effectively interface with cross-functional teams and external partners.&nbsp;</li> <li>Capacity to understand campaign performance metrics and iterate creatively based on data insights.</li> <li>Comfortable managing creative relationships with external production teams and IP licensors, ensuring alignment with brand guidelines and creative standards.&nbsp;</li> <li>Experience working in iterative, deadline-driven production cycles with fast feedback loops.</li> </ul><h4>Why You'll Love Working With Us</h4><h5>A Global Team, A Shared Purpose</h5>Our strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future. We celebrate what makes each of us unique—our perspectives, our stories, and the paths that led us here.<h5>Work Your Way</h5>Whether you're crafting code from a harbor-view desk in Hamburg or fine-tuning design details under the Maltese sun, we support flexible hybrid work models that empower you to do your best work—wherever you are.<h5>Grow With Us</h5>At Twin Harbour, your journey matters. Our Career Path Framework and mentorship culture provide the clarity and feedback you need to take the next step—whether you’re deepening your expertise or branching into new disciplines. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.<h5>We’re Human First</h5>We believe that great teams are built on trust, respect, and good humor. From game nights to casual drinks, quiz nights, and karaoke, we don’t just work together—we connect, play, and support each other like a true crew.<h4>Join Twin Harbour Interactive</h4><h5>Where Strategy Meets Vision.</h5><a href="https://www.linkedin.com/company/twinharbourinteractive/about/" target="_blank">Twin Harbour Interactive</a> is a global strategy game powerhouse, shaping the future of long-term multiplayer gaming. With offices in Hamburg and Malta, we design strategy games that bring people together—across borders and generations.Whether you’re an expert tactician or an imaginative world-builder, there’s a place here for you to grow, thrive, and leave your mark.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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