Canva

Enterprise Customer Success Manager

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As an Enterprise Customer Success Manager, you will lead post-sale relationships for Canva's strategic accounts, focusing on onboarding, training, adoption, and advocacy to ensure high customer satisfaction. You will drive account growth by understanding customer objectives, identifying expansion opportunities, and collaborating with account teams for renewals. This role involves developing best-in-class processes for a top SaaS business, identifying product improvements, and keeping clients informed on new features. You will leverage your B2B SaaS experience, commercial mindset, and data storytelling abilities to empower global brands and Enterprise customers to maximize value with Canva.

Senior Sales Recruiter

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Join the team redefining how the world experiences design.Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.What you’d be doing in this roleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.At the moment, this role is focused on:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Customer success and enthusiasm: You'll extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Account growth: You'll work to understand your customers’ objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Best-in-class processes, practices, and efficiency: You'll create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify opportunities: You'll work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.</li></ul>You're probably a match if<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Success: You have a proven track record of exceeding quota and bring 3+ years of enterprise-level post-sales experience in B2B SaaS.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Commercial mindset: You think strategically and creatively, not just to secure renewals, but to uncover growth opportunities.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Data storytelling: You use data and analytics to tell a compelling story, influencing decisions and strengthening your conversations.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Communication: You collaborate, rally others, and share ideas with passion and clarity.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Agility & creativity: You adapt quickly, embrace learning, and aren’t afraid to dream big.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Integrity: You build trust and credibility with both internal teams and external partners.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Grit: You stay resourceful, action-oriented, and persistent in solving challenges.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Humility: You question your assumptions and constantly seek ways to improve.</li></ul>About the teamAt Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.Our rapid growth (240+ million monthly active users and growing) means we don’t have all the answers - and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly, so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.Here's a taste of what's on offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Equity packages - we want our success to be yours too</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Health benefits plans to support you and your wellbeing</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401(k) retirement plan with company contribution</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Inclusive parental leave policy that supports all parents & carers</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally</li></ul>Check out lifeatcanva.com for more info.Other stuff to knowWe make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.Check out lifeatcanva.com for more info.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.Hybrid: Two days per week working at the office, Three days from home<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">So, what’s the role all about?</h2>The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is responsible for the successful implementation of key deliverables to ensure that each project is designed with high availability, performance, supportability and security in mind. They also act as representatives for the organization.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How will you make an impact?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work with product management team to define new architectural requirements and designs.</li><li class="leading-relaxed">Drive strong collaboration between Development teams, Product Management and Quality Assurance.</li><li class="leading-relaxed">Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.</li><li class="leading-relaxed">Communicate concerns, achievements or challenges related to architecture in an effective and professional manner.</li><li class="leading-relaxed">Drive technical decisions, problem solving and coordinate multiple projects execution.</li><li class="leading-relaxed">Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards.</li><li class="leading-relaxed">Foster a strong teamwork environment and create passion and energy within the team.</li><li class="leading-relaxed">Be an active participant in the development leadership team ensuring corporate success.</li><li class="leading-relaxed">Represents self and department with professionalism and competence.</li><li class="leading-relaxed">Follow the company Code of Ethics, policies and procedures.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Have you got what it takes?</h2>Required:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BS in Computer Science, or equivalent work experience</li><li class="leading-relaxed">7+ years of software development experience</li><li class="leading-relaxed">Experience architecting systems for performance and scalability</li><li class="leading-relaxed">Expertise in designing applications using relational and/or non-relational databases</li><li class="leading-relaxed">Working knowledge of CI/CD</li><li class="leading-relaxed">Experience with AWS and EKS</li><li class="leading-relaxed">Experience developing RESTful web services</li><li class="leading-relaxed">Excellent problem-solving abilities and innovative thinking</li><li class="leading-relaxed">Excellent decision-making skills</li><li class="leading-relaxed">Working knowledge of design patterns</li><li class="leading-relaxed">Strong communication skills</li><li class="leading-relaxed">Strong quality orientation</li><li class="leading-relaxed">Must possess strong organizational and time management skills</li></ul>Bonus Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">MS in Computer Science</li><li class="leading-relaxed">5+ years of technical leadership</li><li class="leading-relaxed">Experience as a technical or team leader, or equivalent experience</li><li class="leading-relaxed">Experience with JIRA, Confluence, or other project management tools</li><li class="leading-relaxed">Experience with Kafka / MSK</li><li class="leading-relaxed">Working knowledge of Agile development processes</li></ul>#LI-HybridAbout NiCENICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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