Car Gurus

Billing Coordinator

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CarGurus is seeking a customer-focused and detail-oriented Billing Coordinator to join its Finance Operations team. This role involves serving as a primary point of contact for customer inquiries related to billing, payments, and account questions, providing timely and accurate responses, and resolving issues such as billing discrepancies and payment questions. The coordinator will also partner with internal teams and maintain accurate customer account information, contributing to a positive customer experience in a fast-paced environment.

Senior Director, Talent Acquisition

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Who we are</h1><p class="my-4 text-gray-700 leading-relaxed">At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What we do</h1><p class="my-4 text-gray-700 leading-relaxed">The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!</p><p class="my-4 text-gray-700 leading-relaxed">We are looking for a customer-focused and detail-oriented <strong>Billing Coordinator</strong> to join our Finance Operations team. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and is eager to learn billing and payments processes. You will serve as a key point of contact for customers, working closely with internal partners to resolve billing and account-related questions while delivering a positive and professional customer experience.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Key Responsibilities</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls.</li><li class="leading-relaxed">Provide timely, accurate, and professional responses while meeting individual and team service level expectations.</li><li class="leading-relaxed">Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments.</li><li class="leading-relaxed">Create credits and update customer account balances in accordance with internal approval policies.</li><li class="leading-relaxed">Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience.</li><li class="leading-relaxed">Maintain accurate and up-to-date customer account information within financial systems.</li><li class="leading-relaxed">Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience.</li><li class="leading-relaxed">Support additional administrative and operational tasks as needed to support the Finance Operations team.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Qualifications</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1-3 years of experience in customer support, billing, accounts receivable, or a related role.</li><li class="leading-relaxed">Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.</li><li class="leading-relaxed">Strong customer service mindset with excellent written and verbal communication skills.</li><li class="leading-relaxed">High attention to detail and the ability to manage multiple customer requests in a fast-paced environment.</li><li class="leading-relaxed">Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism.</li><li class="leading-relaxed">Eagerness to learn new systems and processes, with a proactive and dependable work style.</li><li class="leading-relaxed">Proficiency in Microsoft Excel; experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.</p><p class="my-4 text-gray-700 leading-relaxed">Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.</p><p class="my-4 text-gray-700 leading-relaxed">This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Working at CarGurus</h1><p class="my-4 text-gray-700 leading-relaxed">We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">We welcome all</h1><p class="my-4 text-gray-700 leading-relaxed">CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid</p>

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At BlackRock, the Data Management team builds and operates core systems for high-quality Private Markets data. As an Associate, Software Engineer, you will join an engineering pod responsible for building and evolving platforms for researchers to manage Private Markets data. Your work will focus on delivering robust, scalable systems supporting complex data models, validation rules, and integrations. You will contribute across the full development lifecycle, collaborating with product managers and data owners to design solutions that balance technical excellence with usability.

<p>BlackRock is a global asset manager and technology provider. Our purpose is to help more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives. We make investing easier and more affordable. We advance sustainable investing because our conviction is it delivers better outcomes for investors. We contribute to a more resilient economy that benefits more people.</p><p>Together with our clients, we’re contributing to a more equitable and resilient world – today and for generations to come. That’s why, we’re asking bigger questions – of ourselves, our industry, and the world at large. Questions that challenge convention and give rise to new thinking. Because the bigger questions we ask, the bigger actions we can take. &nbsp;<br>&nbsp;<br>Follow us for global insights shaping the economy, innovative thinking around the path to net zero and more information on culture and careers at BlackRock.</p><p>https://bit.ly/3n6Fxdy</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About this role</h3><p class="my-4 text-gray-700 leading-relaxed">At BlackRock, technology is central to our mission, and our team continues to drive innovation across the industry. We value curiosity, collaboration, and a willingness to experiment to tackle complex problems. Here, you’ll experience a collaborative environment where teamwork happens across departments, regions, and specialties. BlackRock is dedicated to your professional growth as a technologist, offering tailored learning resources, tech‑focused career paths, and access to global experts and leaders.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Team background</h3><p class="my-4 text-gray-700 leading-relaxed">The <strong>Data Management</strong> team builds and operates the core systems that enable our researchers to efficiently capture, manage, and maintain high‑quality Private Markets data. Our work underpins critical research and product workflows across the firm, replacing legacy platforms with modern, scalable services and improving data quality, auditability, and accessibility.</p><p class="my-4 text-gray-700 leading-relaxed">We are responsible for <strong>Cura</strong>, a suite of researcher‑facing applications and backend services that act as the system of record for key Private Markets entities and datasets. The team works closely with Product, Research, and Data partners to evolve Cura in line with business needs, while maintaining high engineering standards and a strong focus on reliability, performance, and maintainability.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The role</h3><p class="my-4 text-gray-700 leading-relaxed">As an <strong>Associate, Software Engineer</strong> on the <strong>Data Management</strong> team, you’ll join an engineering pod responsible for building and evolving the platforms that researchers use to manage Private Markets data. Your work will focus on delivering robust, scalable systems that support complex data models, validation rules, and downstream integrations.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll contribute across the full development lifecycle, from design and implementation through to testing, release, and ongoing support. Collaboration is central to the role: you’ll work closely with other engineers, product managers, and data owners to design solutions that balance technical excellence with real‑world usability, and you’ll play an active role in shaping the team’s technical direction.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key responsibilities will include:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Designing, implementing, and maintaining robust backend and frontend systems that support researcher workflows and data management use cases.</li><li class="leading-relaxed">Building and evolving APIs and services that distribute data to internal consumers and external integrations, with a strong focus on correctness, auditability, and performance.</li><li class="leading-relaxed">Collaborating with engineers across the organisation to drive adoption of shared patterns and raise engineering standards through code reviews, documentation, and knowledge sharing.</li><li class="leading-relaxed">Actively contributing to technical discussions around data modelling, system architecture, and platform evolution to ensure solutions remain scalable and adaptable over time.</li><li class="leading-relaxed">Supporting the gradual decommissioning of legacy systems by delivering well‑tested, production‑ready replacements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we are looking for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years’ experience in software engineering, working on production systems.</li><li class="leading-relaxed">Strong technical ability across the full stack, including modern web applications, backend services, and APIs. Python and .NET experience is beneficial.</li><li class="leading-relaxed">Experience working with relational and non‑relational databases, including designing schemas and writing performant queries.</li><li class="leading-relaxed">Experience building and running systems in the cloud (AWS or Azure), including use of infrastructure as code (Terraform).</li><li class="leading-relaxed">Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.</li><li class="leading-relaxed">A solid understanding of software engineering fundamentals, including testing, version control, and CI/CD practices.</li><li class="leading-relaxed">Excellent verbal and written communication skills, with the ability to explain technical concepts to a range of stakeholders.</li><li class="leading-relaxed">A proactive, “challenge accepted” mindset, with curiosity and willingness to learn new technologies and ways of working.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Our benefits</strong></p><p class="my-4 text-gray-700 leading-relaxed">To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Our hybrid work model</strong></p><p class="my-4 text-gray-700 leading-relaxed">BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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