Carda Health

Member Experience Specialist

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The Member Experience Specialist is the first line of support for Carda Health patients. In this role, you will guide patients from enrollment through their first clinical session, ensuring a smooth and welcoming experience. Responsibilities include coordinating appointments, troubleshooting technology issues, and providing ongoing support to keep patients engaged throughout their care. This position blends patient advocacy, operational excellence, and strong communication to deliver a seamless member experience.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Carda</h3><p class="my-4 text-gray-700 leading-relaxed">Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3><p class="my-4 text-gray-700 leading-relaxed">We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people’s lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are you?</h3><p class="my-4 text-gray-700 leading-relaxed">You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview:</h3><p class="my-4 text-gray-700 leading-relaxed">The Member Experience Specialist is the first line of support for Carda Health patients. In this role, you will guide patients from enrollment through their first clinical session, ensuring a smooth and welcoming experience. Responsibilities include coordinating appointments, troubleshooting technology issues, and providing ongoing support to keep patients engaged throughout their care. This position blends patient advocacy, operational excellence, and strong communication to deliver a seamless member experience.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Patient Onboarding & Support</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Welcome new patients and confirm delivery of care packages and equipment.</li><li class="leading-relaxed">Facilitate initial telehealth visits and conduct care package walkthroughs.</li><li class="leading-relaxed">Guide patients through device setup and navigation of the Carda Health app.</li><li class="leading-relaxed">Provide clear instructions and ongoing support to ensure patient comfort with technology and program participation.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Telehealth Workflow Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage check-in and check-out processes for telehealth appointments.</li><li class="leading-relaxed">Coordinate with providers and internal teams to ensure smooth appointment flow and follow-up.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Communication & Advocacy</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as part of the frontline support team for patients, answering questions and resolving issues with empathy and efficiency.</li><li class="leading-relaxed">Keep patients engaged, motivated, and informed throughout their care journey.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operational Excellence</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Accurately document all patient interactions in Salesforce and related systems.</li><li class="leading-relaxed">Track care package deliveries, referrals, and enrollment statuses to ensure no patient is left behind.</li><li class="leading-relaxed">Collaborate with clinical, growth, and operations teams to address patient needs and improve workflows.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we look for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience in healthcare support, customer success, or another patient-facing role (Telehealth experience preferred).</li><li class="leading-relaxed">Strong communication skills, with an ability to connect effectively with older adult populations (65+).</li><li class="leading-relaxed">Comfortable with technology and able to quickly learn new software (experience with Salesforce, EHR, or CRM systems are a plus).</li><li class="leading-relaxed">Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.</li><li class="leading-relaxed">Empathetic, patient-focused, and passionate about improving healthcare access and outcomes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice to Haves:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Sales or Retention Experience: Background in customer success, inside sales, or patient retention to help address common objections and keep patients engaged in their care program.</li><li class="leading-relaxed">Objection Handling Skills: Ability to listen empathetically, reframe concerns, and guide patients toward staying in the program by reinforcing value and trust.</li><li class="leading-relaxed">Experience with Older Adult Populations (65+): Comfort working with seniors, understanding their typical questions, concerns, and hesitations, and tailoring communication styles accordingly.</li><li class="leading-relaxed">Motivational Communication: Skilled at encouraging patients to overcome resistance to technology, remote care, or ongoing participation.</li><li class="leading-relaxed">Problem-Solving Mindset: Demonstrated ability to anticipate patient concerns (cost, technology, time commitment) and proactively provide solutions.</li><li class="leading-relaxed">Healthcare or Insurance Knowledge: Familiarity with Medicare/insurance basics to answer common patient questions and reduce confusion around coverage.</li><li class="leading-relaxed">Confidentiality: Understanding of HIPAA and patient privacy regulations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Carda Health?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be part of a mission-driven company dedicated to improving lives for patients with chronic conditions.</li><li class="leading-relaxed">Fully remote role with a supportive and collaborative team culture.</li><li class="leading-relaxed">Opportunity to grow and develop within a rapidly scaling healthcare startup.</li><li class="leading-relaxed">Competitive compensation and benefits package.</li></ul>

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Dambuster Studios, creators of Dead Island 2, is seeking a Senior Artist (External Development) to join their Art team. This role involves guiding external partners in creating AAA project assets like environments, vehicles, and level art, ensuring alignment with visual direction and quality standards. The artist will provide feedback, review content, and integrate global development efforts into a cohesive final product, working closely with Studio Art Leadership and other senior artists. Dambuster Studios values passion, quality, and teamwork, fostering a diverse and inclusive culture.

<p class="my-4 text-gray-700 leading-relaxed"><strong>About Dambuster Studios</strong></p><p class="my-4 text-gray-700 leading-relaxed">Originally founded in 1999 as Free Radical Design our ambition and passion comes through as strongly now as when we first began. We are always seeking individuals who can emulate our values - passion, quality, and teamwork - which are embodied in our diverse and inclusive culture.</p><p class="my-4 text-gray-700 leading-relaxed">Even if you’re not sure that you meet all the criteria for a role, don’t be put off from applying - we want to hear from you. Our only requirement is that you work from the UK. Our studio is in Nottingham city centre and some of our roles can be offered on a hybrid or fully remote basis – each role is different, so please refer to the advert below for role-specific information. Our internal Wellbeing Committee and Mental Health First Aiders help ensure that our diversity is championed in a safe environment.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Role Overview</strong></p><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a highly skilled Senior Artist (External Development) to join our Environment Art team and help shape the world of our AAA projects. In this role, you’ll guide and support external partners in creating a wide range of assets—including environments, vehicles, and level art—ensuring their work aligns seamlessly with the project’s visual direction. You’ll provide clear feedback, review content, and uphold the highest standards of quality and in-game performance. Working closely with Studio Art Leadership, the Lead Environment Artist, and fellow Senior Artists, you’ll play a key role in integrating global development efforts into a cohesive final product.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What we can offer you</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Core hours 9.30am – 4pm, remaining hours worked flexibly</li><li class="leading-relaxed">Domestic relocation support, if required</li><li class="leading-relaxed">Work styles: fully studio-based, hybrid (you must live within 50 miles of our studio and a reasonably commutable time, and be happy to come in 2-3 days per week), or remote (from anywhere within the UK)</li><li class="leading-relaxed">Holiday allowance that increases with service (to a maximum of 30 days plus statutory public holidays)</li><li class="leading-relaxed">Annual pay reviews</li><li class="leading-relaxed">Company pension contribution that increases with service</li><li class="leading-relaxed">Company enhanced full pay for maternity leave for the first 26 weeks (to qualifying expectant mothers)</li><li class="leading-relaxed">Clear career progression within Dambuster Studios</li><li class="leading-relaxed">Studio funded learning and development opportunities</li><li class="leading-relaxed">Modern game development environment with the latest technologies</li><li class="leading-relaxed">Vibrant, modern city centre location with good transport links</li><li class="leading-relaxed">Fully subsidised gym membership with Virgin gym (Nottingham)</li><li class="leading-relaxed">Annual Christmas party and Summer Family BBQ</li><li class="leading-relaxed">Quarterly company funded cross-team events</li><li class="leading-relaxed">Free financial advice</li><li class="leading-relaxed">Employee referral bonus scheme</li><li class="leading-relaxed">Cycle to work scheme</li><li class="leading-relaxed">Weekly office treats, including breakfast on Monday and pastries on Friday</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide clear technical and aesthetic feedback to external artists, maintaining a consistent high-quality bar for the game.</li><li class="leading-relaxed">Collaborate with the Art Director, Lead Artist, Lead Environment Artist, and other senior staff to align external content with the project vision.</li><li class="leading-relaxed">Coordinate with internal artists and production teams to ensure smooth collaboration with external partners.</li><li class="leading-relaxed">Prepare and maintain art briefs, asset packs, and documentation to guide external development teams.</li><li class="leading-relaxed">Contribute to and refine art style guides, development pipelines, and best practices, working with wider art and engineering teams to resolve risks and improve workflows.</li><li class="leading-relaxed">Facilitate art reviews with art leadership, ensuring clear and actionable feedback is communicated to external teams.</li><li class="leading-relaxed">Partner with concept artists and art direction to ensure reference material provided to external teams is clear, detailed, and production ready.</li><li class="leading-relaxed">Help establish and uphold visual benchmarks to guide external partners in meeting the studio’s quality expectations.</li><li class="leading-relaxed">Create high-quality models, materials, and environments as required to support production and provide examples for external teams.</li><li class="leading-relaxed">Support, mentor, and inspire junior artists, providing guidance on best practices and studio workflows.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Requirements</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent spoken, written, and visual communication skills, with the ability to clearly explain complex tasks, instructions, and technical issues to external partners.</li><li class="leading-relaxed">Strong ability to work from detailed concept art and reference materials when supporting external teams.</li><li class="leading-relaxed">Highly organised, with the ability to manage multiple tasks, adhere to asset organisation standards, and follow established pipelines.</li><li class="leading-relaxed">In-depth understanding of art development workflows, including high-to-low poly modelling, lighting, and PBR material authoring, with the ability to define best practices that minimise visual issues and bugs.</li><li class="leading-relaxed">Solid understanding of game engine tools, pipelines, and technical limitations (memory, GPU, CPU performance).</li><li class="leading-relaxed">Strong problem-solving skills, with the ability to anticipate challenges, overcome setbacks, and identify effective solutions.</li><li class="leading-relaxed">Ability to mentor and support junior artists, sharing best practices and raising overall team quality.</li><li class="leading-relaxed">Willingness to travel when required to support external development.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Equal Opportunities Statement</strong></p><p class="my-4 text-gray-700 leading-relaxed">Dambuster Studios is an Equal Opportunity Employer. Anyone considering their next step in their career journey with Dambuster will receive consideration without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity or paternity, or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to apply.</p><p class="my-4 text-gray-700 leading-relaxed">We operate a transparent recruitment process that removes barriers for those who require reasonable adjustments. If you require reasonable adjustments during the recruitment or onboarding process, or if you are successful in securing a position with us, please let us know what we can do to ensure your success.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.