Cartwheel

Senior Manager, Provider Network Operations

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Cartwheel is seeking a Senior Manager, Provider Network Operations to manage the end-to-end provider experience and lifecycle for a rapidly scaling network of 700+ contracted clinicians. This role involves designing and implementing systems, processes, and engagement strategies to drive provider retention, satisfaction, and productivity. Reporting to the Director of Care Operations, you will build operational infrastructure, partner with clinical leadership, and lead a Provider Success team, contributing to clinical excellence and supporting Cartwheel's mission to address the student mental health crisis.

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Join Cartwheel to help tackle the student mental health crisis!</h4>Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Earlier intervention</li><li class="leading-relaxed">Higher student and family engagement in care</li><li class="leading-relaxed">Better coordination among the trusted adults in a student’s life</li></ul>Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including A Street Ventures, Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">ABOUT THE ROLE</h4>As Senior Manager, Provider Network Operations, you will own the end-to-end provider experience and lifecycle outcomes for our rapidly scaling network of 700+ contracted clinicians. You'll design and implement the systems, processes, and engagement strategies that drive provider retention, satisfaction, and productivity. Reporting to the Director of Care Operations, you will be working as a strategic enablement partner to the clinical leadership team, and cross-functional stakeholders. You'll build the operational infrastructure that supports clinical excellence while creating margin for clinical managers to focus on care quality.Role type: W2, Full-Time, Salaried positionSalary range: $110k-$135k cash compensation plus competitive equity packageLocation: Remote<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">WHAT YOU'LL DO</h4>Provider Lifecycle Management<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and optimize provider experience from credentialing initiation → platform training → ongoing enablement → clinical support access → payment resolution</li><li class="leading-relaxed">Maintain provider engagement and readiness during credentialing processes, ensuring clinicians remain committed and prepared to accept cases upon completion</li><li class="leading-relaxed">Establish proactive engagement strategy with systematic touchpoints, replacing reactive ticket-resolution</li><li class="leading-relaxed">Track and action on provider health metrics: NPS, satisfaction, case acceptance rates, availability patterns, utilization trends, support ticket volume/resolution</li><li class="leading-relaxed">Conduct exit interviews and root cause analysis on churn drivers; translate insights into retention interventions</li><li class="leading-relaxed">Define and baseline key performance metrics for provider engagement, retention, time-to-productivity, and satisfaction</li></ul>Provider Enablement & Infrastructure<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build operational infrastructure: training programs, support workflows, engagement campaigns, platform adoption initiatives, EHR best practices guides</li><li class="leading-relaxed">Partner with Clinical on new program launches—create operational guides and enablement materials (e.g., school avoidance program, direct-to-psychiatry)</li><li class="leading-relaxed">Design automated monitoring tools and alerts that identify providers needing proactive support</li><li class="leading-relaxed">Develop metrics dashboards to track provider lifecycle health and predict retention risk</li></ul>Cross-Functional Partnership<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as strategic enablement partner to Clinical leadership, providing data insights and operational support that inform clinical strategy</li><li class="leading-relaxed">Partner with Clinical Training Lead on operational onboarding logistics (system access, platform navigation, payment setup)</li><li class="leading-relaxed">Collaborate with Care Coordination on provider performance feedback (responsiveness, client satisfaction, reassignment rates)</li><li class="leading-relaxed">Work with People Team on payment resolution, compensation questions, and contract/employment logistics</li><li class="leading-relaxed">Partner with RCM related to documentation and billing practices</li><li class="leading-relaxed">Coordinate with Clinical Quality team on performance coaching needs and escalations</li><li class="leading-relaxed">Collaborate with Product/R&D to identify platform friction and serve as stakeholder in building internal EHR</li><li class="leading-relaxed">Create operational margin for Clinical Managers by absorbing operational bandwidth</li></ul>Team Leadership<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and develop Provider Success team (starting with 2 direct reports)</li><li class="leading-relaxed">Establish team goals, performance standards, and professional development plans</li><li class="leading-relaxed">Set quality standards for provider-facing interactions</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">WHO YOU ARE</h4>Must haves<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree preferred, or 5+ years of relevant experience in healthcare operations, provider/clinician network management or contractor workforce management</li><li class="leading-relaxed">Proven experience designing lifecycle management programs and engagement strategies for distributed workforces</li><li class="leading-relaxed">Strong analytical skills with ability to define metrics, identify patterns, and drive systematic improvements</li><li class="leading-relaxed">Experience with customer support platforms (Zendesk, Kustomer, or similar)</li><li class="leading-relaxed">Comfort navigating ambiguity and building infrastructure in a fast-paced, scaling organization</li><li class="leading-relaxed">Outstanding communication and relationship-building skills</li><li class="leading-relaxed">Experience managing and developing teams</li><li class="leading-relaxed">Commitment to serving traditionally underserved communities including uninsured families, youth in foster care, English learners, and diverse student populations</li><li class="leading-relaxed">Passion for our mission to tackle the youth mental health crisis!</li></ul>Extra Credit<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience managing 1099 contractor networks or distributed clinical workforces</li><li class="leading-relaxed">Background in pediatric behavioral health or school-based mental health programs</li><li class="leading-relaxed">Experience with telehealth operations and remote care delivery models</li><li class="leading-relaxed">Project management certification or demonstrated expertise in process improvement methodologies</li><li class="leading-relaxed">Familiarity with healthcare credentialing, billing, and compliance requirements</li><li class="leading-relaxed">Fluency in languages other than English</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">WHY YOU’LL LOVE CARTWHEEL</h4>Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you'll have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Mission-oriented and inclusive colleagues who will go to bat for you</li><li class="leading-relaxed">Competitive compensation</li><li class="leading-relaxed">Generous PPO medical, vision, and dental/ortho coverage</li><li class="leading-relaxed">Life Insurance</li><li class="leading-relaxed">Generous paid time off, including company closure from Christmas-New Years (12/25-1/1)</li><li class="leading-relaxed">Paid holidays and sick leave</li><li class="leading-relaxed">Paid parental leave</li><li class="leading-relaxed">401K with employer match</li><li class="leading-relaxed">Meaningful equity ownership stake in Cartwheel</li><li class="leading-relaxed">Flexible and remote role with regular in-person retreats</li><li class="leading-relaxed">Annual learning stipend</li><li class="leading-relaxed">Laptop</li></ul>Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.We participate in E-Verify. Please be prepared to provide acceptable documentation to verify your identity and work authorizationNote: Please do not contact our Care, Provider, or Patient Services lines regarding job postings or application status. These teams support our patients and families and are not involved in the hiring process. For all recruitment-related questions, please email talent@cartwheelcare.org.

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British Vogue is seeking a highly organized and proactive Editorial Assistant to support the Head of Editorial Content and the wider editorial team. This role is crucial for the smooth operation of the editorial department, involving administrative, logistical, and coordination responsibilities in a fast-paced, creative environment. The assistant will manage diaries, travel, expenses, and communication, while also assisting with research, fact-checking, and social media coordination. The position offers significant exposure to British Vogue's inner workings and collaboration with senior staff.

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The foundation of Vogue’s leadership and authority is the brand’s unique role as a cultural barometer for a global audience. Vogue places fashion in the context of culture and the world we live in — how we dress, live and socialize; what we eat, listen to and watch; who leads and inspires us. Vogue immerses itself in fashion, always leading readers to what will happen next. Thought-provoking, relevant and always influential, Vogue defines the culture of fashion.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Location:London, GBCondé Nast is a global media company, home to iconic brands including <a href="https://www.vogue.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vogue</a>, <a href="https://www.gq-magazine.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">GQ</a>, <a href="https://www.glamourmagazine.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Glamour</a>, <a href="https://www.cntraveller.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CN Traveller</a>, <a href="https://www.vanityfair.com/?srsltid=AfmBOoqzTBFZnVHhFwQWV6XwfpphPrz6ZXNumj1XhNlEEjDhWVQRc69W" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Vanity Fair</a>, <a href="https://www.wired.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wired</a>, <a href="https://www.worldofinteriors.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The World of Interiors</a>, <a href="https://www.houseandgarden.co.uk/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">House & Garden</a> and <a href="https://www.tatler.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Tatler</a>, among many others.We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role</h2><a href="http://www.vogue.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">British Vogue</a> is looking for a highly organised, detail-oriented and proactive Editorial Assistant to support the Head of Editorial Content and the wider editorial team.This role is essential to the smooth running of the editorial department and involves a range of administrative, logistical and coordination responsibilities within a fast-paced, creatively driven environment.The ideal candidate will be confident, efficient and collaborative, with excellent communication skills and a strong ability to prioritise.The Editorial Assistant will serve as a key point of contact across internal teams and external partners, requiring professionalism, discretion and a calm approach under pressure.While this role may occasionally involve light editorial tasks, the primary focus is on administrative support and departmental organisation.This position offers exposure to the inner workings of British Vogue and close collaboration with senior editorial staff.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What will you be doing?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support the editorial team with daily operational and administrative tasks.</li><li class="leading-relaxed">Manage the Head of Editorial Content’s diary, schedule, expenses and meeting coordination.</li><li class="leading-relaxed">Manage all travel arrangements for the Head of Editorial Content, including flights, accommodation, ground transportation and visas - prepare comprehensive travel itineraries, coordinate schedule changes, and ensure all logistics are handled efficiently and in line with budget and company policy.</li><li class="leading-relaxed">Maintain smooth communication between editorial leaders, internal departments and external stakeholders.</li><li class="leading-relaxed">Manage general editorial logistics, including office administration.</li><li class="leading-relaxed">Coordinate documents, image assets, call-ins, permissions and other materials needed for stories and shoots.</li><li class="leading-relaxed">Assist in planning team events, appointments and work sessions.</li><li class="leading-relaxed">Assist senior editors with research, fact-checking, sourcing references and preparing briefing materials.</li><li class="leading-relaxed">Support the Head of Editorial Content with social media coordination.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in an administrative or coordination role, ideally within media, fashion or a related creative industry.</li><li class="leading-relaxed">Exceptional organisational skills, strong attention to detail and the ability to manage multiple priorities simultaneously.</li><li class="leading-relaxed">Strong written and verbal communication skills and a professional, polished demeanour.</li><li class="leading-relaxed">Comfortable working in a fast-paced environment and adapting to changing needs.</li><li class="leading-relaxed">A proactive problem-solver with sound judgement and a positive, collaborative attitude.</li><li class="leading-relaxed">A genuine interest in fashion, culture and the editorial values of British Vogue.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Does this sound like you?</h2>Please upload your CV and cover letter, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.The closing date for applications is Friday, 16th January at 10 am.As you can imagine, we receive a high volume of applications and may close the advert early. We recommend submitting your application as soon as possible to avoid disappointment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What benefits do we offer?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.</li><li class="leading-relaxed">You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.</li><li class="leading-relaxed">We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.</li><li class="leading-relaxed">We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.</li><li class="leading-relaxed">We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.</li><li class="leading-relaxed">Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What happens next?</h2>If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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