Casumo

Junior IT System Administrator

Frontend Architect

PPC Specialist (12 Month Maternity Cover)

CRM Manager

CRM Manager - UK

Welcome to Casumo, an international online casino company focused on creating unforgettable gaming experiences through innovation, security, and playful charm. We are seeking a dynamic Junior IT System Administrator to join our Internal IT team. This role involves researching, analyzing, implementing, and iterating on tools to enhance employee productivity, continuously striving for improvement and simple, effective solutions.

Company Overview:Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.Nowadays, we're on the hunt for a dynamic Junior IT System Administrator!Position Overview:Our Internal IT team offers the most pleasant and productive environment to Casumo’s biggest asset: its people. Reporting to the Internal IT Lead, the Junior IT System Administrator researches, analyses, implements and iterates in order to find the best tools which will help our employees focus on what matters. We pride ourselves in our ability to never stop improving; continuously striving to make things better and better. We love innovative, yet simple things, that just work, and help us do our job.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide 1st and 2nd line support to Casumo employees on internal systems and tools.</li><li class="leading-relaxed">Set up and maintain workstations, software, and peripherals.</li><li class="leading-relaxed">Assist users via helpdesk and provide prompt, friendly support.</li><li class="leading-relaxed">Deploy laptops and onboard new joiners with IT essentials.</li><li class="leading-relaxed">Handle IT equipment procurement and inventory.</li><li class="leading-relaxed">Support access control and security best practices.</li><li class="leading-relaxed">Assist with networking and infrastructure maintenance.</li><li class="leading-relaxed">Monitor systems, identify issues early, and resolve them proactively.</li><li class="leading-relaxed">Maintain IT documentation and contribute to internal reporting.</li><li class="leading-relaxed">Collaborate on projects, upgrades, and improvements across the tech stack.</li></ul>Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Organised, diligent, and proactive with a can-do attitude.</li><li class="leading-relaxed">Able to explain technical issues clearly to both tech-savvy and non-technical colleagues.</li><li class="leading-relaxed">Basic understanding of networking concepts (TCP/IP, DNS, DHCP).</li><li class="leading-relaxed">Familiarity with Windows and macOS operating systems.</li><li class="leading-relaxed">Comfortable with hardware troubleshooting and setup.</li><li class="leading-relaxed">Strong problem-solving and troubleshooting abilities.</li><li class="leading-relaxed">A team player who listens, learns, and collaborates effectively.</li><li class="leading-relaxed">Basic scripting (e.g., PowerShell or Bash) is a plus, but not a must!</li></ul>Think we're a good match? Apply now!The Perks :Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Private health insurance</li><li class="leading-relaxed">Wellness incentives, including a fitness allowance and mental well-being services</li><li class="leading-relaxed">2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely</li><li class="leading-relaxed">Office lunches - three times per week</li><li class="leading-relaxed">Access to some of the greatest tools and platforms for developing your professional skills and building success within your role</li><li class="leading-relaxed">A range of training courses, known as Casumo College, for continuous learning and growth</li><li class="leading-relaxed">Social events for building strong relationships with colleagues from all across the organisation</li></ul>Our ABC values:ASPIREAt Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.BELIEVEBelief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.CARECare is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.

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We are expanding our Setup team and need someone who is not only experienced but also shares our commitment to excellence.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Overview:</h3>SOFTSWISS continues to expand the team and is looking for a Retention Specialist. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Product:</h3><a href="https://www.softswiss.com/casino-platform/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iGaming Platform</a>:With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Purpose of the role:</h3>You will be responsible for owning and delivering multiple retention projects end-to-end, building and optimizing multi-channel campaigns, and managing bonus mechanics to drive player engagement. You will ensure accurate setup and quality through close collaboration with technical and creative teams, perform thorough QA before launch, and use performance insights to continuously improve results.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own and manage 2–3 active projects, ensuring timely and flawless delivery of all retention activities.</li><li class="leading-relaxed">Build, launch, and optimize multi-channel campaigns (email, SMS, push, in-app) using <a href="http://customer.io/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Customer.io</a>.</li><li class="leading-relaxed">Configure and manage bonuses, free spins, reloads, tournaments, and cashback campaigns in the back office.</li><li class="leading-relaxed">Coordinate with Technical Account Managers to validate requirements and ensure accurate setup.</li><li class="leading-relaxed">Perform full QA on campaigns and bonuses prior to launch.</li><li class="leading-relaxed">Monitor performance, analyze results, and recommend data-driven improvements.</li><li class="leading-relaxed">Collaborate with copywriters, designers, and content teams to maintain high execution standards.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+years of CRM/retention experience in iGaming.</li><li class="leading-relaxed">Strong understanding of bonus mechanics and player lifecycle.</li><li class="leading-relaxed">Experience with <a href="http://customer.io/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Customer.io</a>.</li><li class="leading-relaxed">Analytical mindset with high attention to detail.</li><li class="leading-relaxed">Comfortable with HTML.</li><li class="leading-relaxed">English level B1+</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Benefits:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full-time remote work opportunities and flexible working hours</li><li class="leading-relaxed">Private insurance</li><li class="leading-relaxed">Additional 1 Day Off per calendar year</li><li class="leading-relaxed">Sports program compensation</li><li class="leading-relaxed">Comprehensive Mental Health Programme</li><li class="leading-relaxed">Free online English lessons with a native speaker</li><li class="leading-relaxed">Generous referral program</li><li class="leading-relaxed">Training, internal workshops, and participation in international professional conferences and corporate events.</li></ul>Learn more about our hiring process <a href="https://careers.softswiss.com/blog/hiring-guide-softswiss/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a> – what to expect, how to prepare, and what makes SOFTSWISS different.

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Junior IT System Administrator

Frontend Architect

PPC Specialist (12 Month Maternity Cover)

CRM Manager

CRM Manager - UK

Job Details