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CData

Technical Support Engineer II

Technical Marketing Engineer

Software Development Engineer III

Tech Lead - Connect Cloud

Senior Platform Engineer

Technical Customer Success Manager

As a Technical Support Engineer II, you will diagnose and troubleshoot technical issues, including account setup and network configuration. You will ask customers targeted questions to understand the root of the problem, track issues to resolution, and guide clients through solutions via phone, email, or chat. You will also escalate issues, refer to resources, ensure proper logging, and prepare reports. In addition, the role involves basic code analysis and understanding customer requirements for mapping flows.

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever. CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud. CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets. This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members.</div>CData’s ODBC/JDBC/ADO.NET drivers are used in enterprise data applications for Data Integration, Master Data Management (MDM), Low-Code Development, Business Intelligence, and Artificial Intelligence. With 250+ drivers and connector for Databases, file system, and SAAS application APIs. We are seeking an experienced Technical Support Engineer II engineer to help assist with technical issues through email, chat support, and on the phone. This position requires exceptional problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As being the first point of contact of the company, applicants should have excellent communication skills as well as being able to quickly learn new topics. Programming knowledge is required as well as a bachelor's degree in a STEM field (Computer Science, Engineering, etc.).&nbsp; &nbsp;Key Responsibilities:&nbsp; &nbsp;Responsibilities include but are not limited to:&nbsp; <ul> <li>&nbsp;Diagnose and troubleshoot technical issues, including account setup and network configuration.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Ask customers targeted questions to quickly understand the root of the problem.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Track computer system issues through to resolution, within agreed time limits.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Escalate ongoing support issues to higher management in the Technical Support or Engineering Department.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Refer to internal or external resources to provide accurate tech solutions.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Ensure all issues are properly logged.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Prioritize and manage several open issues at one time.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Prepare accurate and timely reports.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Document technical knowledge in the form of notes and manuals.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Perform basic code analysis or setup debug projects to troubleshoot low-level coding issues&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">To understand customer requirements and design a mapping flow accordingly.&nbsp;</li> </ul> &nbsp;Qualifications/Requirements: &nbsp; <ul> <li>&nbsp;Excellent communication skills (both verbal and written).&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Exceptional problem-solving skills.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Ability to read and write code to solve basic problems in at least 1 language.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Ability to work independently and in a team.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Experience with C# or Java or Python preferred but any other previous programming experience is a plus.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">A good understanding of relational databases. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Strong Knowledge of SQL concepts such as JOIN, aggregation, etc.&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Having experience in any Linux environment, Cloud infrastructure, DevOps is a plus. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Have&nbsp;2 to 3 years of experience in a client-facing (Technical) role.&nbsp;&nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Knowledge about data models and querying. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Able to prioritize projects/tasks based on the SLAs and Client Requirements. &nbsp;</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Solid understanding of APIs.&nbsp;</li> </ul><div class="content-conclusion"> Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn. &nbsp;</div>

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The Senior Focal Support Engineer will be responsible for managing and resolving customer cases, building trust with customers by understanding their requirements, collaborating with product and engineering teams to report and resolve code defects. They will also be responsible for communicating updates and resolutions to customers. The role requires experience in technical support, troubleshooting, and enterprise networks.

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<div>About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.&nbsp;</div><div>At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Senior Focal Support Engineer to join our Focal Support team. Reporting to the Manager of Product Support, you'll be responsible for: <ul> <li>Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction</li> <li>Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions</li> <li>Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira</li> <li>Communicating with assigned customers, keeping them updated on progress and resolutions</li> </ul> <h4>What We're Looking for (Minimum Qualifications)</h4> <ul> <li>5+ years of experience in technical support or a related area</li> <li>Minimum university degree in IT, or related field</li> <li>Proficient in troubleshooting, debugging, and working directly with customers</li> </ul> <h4>What Will Make You Stand Out (Preferred Qualifications)</h4> <ul> <li>In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet, captures and general diagnostics is required</li> <li>Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP</li> <li>Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)</li> </ul> #LI-JK3 #LI-Hybrid</div><div>At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> </div> By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</div></div>

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