CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work.

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Product Support Analyst I

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The Platform Engineer II will join the DPM Operations team and be responsible for supporting AWS Cloud Infrastructure, assisting in security engineering audits, installing, patching, and upgrading DPM products on the SaaS platform, maintaining deployment and application infrastructure, validating installation processes, supporting releases, monitoring solutions, and automating processes. The role also involves participating in an on-call rotation. This role requires a candidate with a minimum of 2 years' experience with development and release processes and a willingness to learn.

Senior Java Software Engineer

&nbsp; &nbsp; &nbsp; &nbsp;Platform Engineer II to join our DPM Operations team.&nbsp; The DPM Operations team is accountable for the effective operation and support of solutions delivered by the DPM Product Development Teams. This accountability covers seven main areas:<ul><li>Supporting AWS Cloud Infrastructure</li><li>Assist on Improve security engineering audit and compliance tasks including alert tuning, log collection</li><li>installing, patching and upgrading DPM Products on our SaaS platform</li><li>maintaining deployment and application infrastructure</li><li>validating installation, configuration, release and promotion processes and procedures</li><li>supporting the DW Product Development Teams’ releases and promotions through production</li><li>monitoring the function and performance of DPM solutions</li><li>automating and documenting Platform Engineer processes</li><li>participating in the Platform Engineer on-call rotation schedule</li></ul>You will work with a fun and exciting team and be on the absolute cutting edge of technology.&nbsp;What you will be doing:&nbsp;<ul><li>DPM Product installation and configuration.</li><li>Assist troubleshooting Platform errors.</li><li>Trouble-shoot and assist with bugfixes for DPM Applications.</li><li>Monitor DPM solutions’ function and performance</li></ul><ul><li>Automate and document Platform Engineer processes.</li></ul><ul><li>Participate in a 24/7 on-call rotation&nbsp;</li><li>Collaborate with colleagues in architecture and development groups</li><li>Install, configure and upgrade third party products and open-source solutions</li><li>Bi-weekly off-hour maintenance activities performed within the required maintenance window</li></ul>You should have:&nbsp;Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.&nbsp;<ul><li>Bachelor’s degree in Computer Science or related field&nbsp;</li><li>Minimum 2 years’ experience with development and release processes</li></ul><ul><li>NATO SECRET (NS) security classification or willingness to undergo screening to attain NATO Secret security clearance</li><li>Experience configuring, managing and upgrading servers and software</li><li>Knowledge of database applications (Oracle) and Web Services (REST)</li><li>Familiarity with version control, continuous integration and delivery tools (Git, Jenkins, Artifactory or related services like Azure DevOps, Salt, AWS CodeCommit/Build/Pipelines, BitBucket or GitLab)</li><li>A desire to learn new things. Our team is on the cutting edge of technology and are more than happy to train you.&nbsp;</li></ul><ul><li>Other Valuable Skills:&nbsp;</li></ul><ul><li>Software development experience on Linux platforms in common scripting languages is highly desirable (NodeJS, Java, Python, bash,)</li><li>Experience with AWS Cloud Services, Kibana, ADO Boards, JIRA and Remedy</li></ul><ul><li>Familiarity with AWS or equivalent public cloud experience&nbsp;&nbsp;</li></ul><ul><li>Familiarity with Infrastructure as Code</li></ul>Who will love this job:&nbsp;<ul><li>A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect&nbsp;</li></ul><ul><li>A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision&nbsp;</li></ul><ul><li>A game changer – you dream big and push the limits of what's possible to improve for yourself and others&nbsp;</li></ul>A thinker – you take advantage of resources and implement ideas in new ways to diagnose complex problems find solutions&nbsp;Location(s):Portugal RemotePT.BRAGA.OFFICE

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Programming Patterns! 📋- This assessment gives us an idea of your code architecture skills - Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Rocket

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description Summary:The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.Essential Duties and Responsibilities:Build long term relationships with key customers (region/revenue size dependent) (50%)<ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul>Minimize cancellations/ Maximize renewal revenue (25%)<ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul>Liaise with Rocket teams (10%)<ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul>Cross/Upsell (15%)<ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul>Required Qualifications: <ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, preferable&nbsp;Salesforce.com</li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul>Information Security:Information security is everyone’s responsibility.&nbsp; A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion &amp; Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.#LI-SD1#LI-Remote.This position is eligible for commissions in accordance with the terms of the company’s plan.What Rocket Software can offer you in Vilnius: <ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.Salary range applies only to candidates in LithuaniaSalary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.