<p>Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.</p><p>Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services.</p><p>Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.</p>

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The People IT team at Cisco is seeking a Software Engineer to develop, deploy, and maintain applications supporting HR objectives. This hybrid role involves working with HR partners to analyze requirements, build detailed documentation, and collaborate with engineering teams. The position focuses on web applications, custom development, APIs, and data-as-a-service using technologies like Java, Elastic, Kafka, Mulesoft, MongoDB, and Oracle, both on-prem and in the cloud. The role offers direct interaction with business partners to solve real-world problems.

Partner Solutions Engineer - Mumbai

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2><p class="my-4 text-gray-700 leading-relaxed">The application window is expected to close on: December 3rd, 2025.</p><p class="my-4 text-gray-700 leading-relaxed">Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.</p><p class="my-4 text-gray-700 leading-relaxed">This is a hybrid role to work with the team at the office.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Meet the Team</h2><p class="my-4 text-gray-700 leading-relaxed">Today’s ambitious business environment is more than that - it’s a period of disruption between the Generative AI advent, global business changes and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skills to be successful. This is now a mantra for our leadership team and for us.</p><p class="my-4 text-gray-700 leading-relaxed">As a company that continually ranks as one of the best places to work and a trailblazer in GenAI, employee experience remains as a top priority. The People IT team within IT is responsible for solutioning, building, deploying, and maintaining applications that support the guiding principles and variety of HR objectives/outcomes for the company.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Impact</h2><p class="my-4 text-gray-700 leading-relaxed">The Software Engineer role for the People IT team is critical for us to meet and exceed the expectations of our business partners in HR space. The role supports this by leading and supporting a wide range of web applications, custom development, APIs and data as a service on technology stack like Java, Elastic, Kafka, Mulesoft, MongoDB, Workday Studio, Workday Extend, Oracle both On-prem and in Cloud. A great opportunity to interact directly with our business partners on a day-to-day basis and solving real world problems for them.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Requirement Analysis: Work closely with HR Partners to gather and analyze requirements for business needs. Conduct thorough business process analysis to see opportunities for improvement and efficiency.</li><li class="leading-relaxed">Documentation: Build detailed and clear documentation, including business requirements, functional specifications, and use cases. Maintain accurate and up-to-date documentation throughout the project lifecycle.</li><li class="leading-relaxed">Communication and Collaboration: Act as a liaison between our partners and engineering team, ensuring clear and effective communication. Collaborate with developers, designers, and quality assurance teams to facilitate the successful delivery of software solutions.</li><li class="leading-relaxed">Software Development/Maintenance: Build, test, deploy and maintain various applications supporting business processes and ensure data integrity within applications.</li><li class="leading-relaxed">Continuous Improvement: Proactively find opportunities for process improvement and optimization. Stay informed about industry standard methodologies and technological advancements to contribute to the evolution of the application engineering process.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Minimum Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience as a Software Developer or Software Engineer in an application engineering or software development environment.</li><li class="leading-relaxed">3+ years of experience working in Agile and/or Scrum teams.</li><li class="leading-relaxed">Expertise in creating and maintaining enterprise level integrations layer with APIs, microservices and data pipelines</li><li class="leading-relaxed">Demonstrated ability to engage with business stakeholders and familiarity with market trends relevant to HR technology.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Preferred Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with HR Domain</li><li class="leading-relaxed">Bachelor's degree in Engineering, Computer Science, or related field.</li><li class="leading-relaxed">Proficiency in Workday ecosystem</li><li class="leading-relaxed">Expertise in micro-services, integrations, APIs and data as a service development</li><li class="leading-relaxed">Database: MongoDB, Postgres, Oracle</li><li class="leading-relaxed">API protocols: GraphQL, REST</li><li class="leading-relaxed">Backends: Java (SprintBoot), Python, Golang</li><li class="leading-relaxed">Experience with GenAI, Agentic Coding and Prompt Engineering</li><li class="leading-relaxed">Understanding of software development life cycle (SDLC).</li><li class="leading-relaxed">Strong analytical and problem-solving skills.</li><li class="leading-relaxed">Superb communication and interpersonal skills.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Cisco?</h2><p class="my-4 text-gray-700 leading-relaxed">At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><p class="my-4 text-gray-700 leading-relaxed">Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.</p><p class="my-4 text-gray-700 leading-relaxed">We are Cisco, and our power starts with you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Message to applicants applying to work in the U.S. and/or Canada:</h2><p class="my-4 text-gray-700 leading-relaxed">The starting salary range posted for this position is $126,500.00 to $182,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.</p><p class="my-4 text-gray-700 leading-relaxed">Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.</p><p class="my-4 text-gray-700 leading-relaxed">U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment for defined periods of time.</p><p class="my-4 text-gray-700 leading-relaxed">U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees</li><li class="leading-relaxed">1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco</li><li class="leading-relaxed">Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees</li><li class="leading-relaxed">Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)</li><li class="leading-relaxed">80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next</li><li class="leading-relaxed">Additional paid time away may be requested to deal with critical or emergency issues for family members</li><li class="leading-relaxed">Optional 10 paid days per full calendar year to volunteer</li></ul><p class="my-4 text-gray-700 leading-relaxed">For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.</p><p class="my-4 text-gray-700 leading-relaxed">Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">.75% of incentive target for each 1% of revenue attainment up to 50% of quota;</li><li class="leading-relaxed">1.5% of incentive target for each 1% of attainment between 50% and 75%;</li><li class="leading-relaxed">1% of incentive target for each 1% of attainment between 75% and 100%; and</li><li class="leading-relaxed">Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.</li></ul><p class="my-4 text-gray-700 leading-relaxed">For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.</p><p class="my-4 text-gray-700 leading-relaxed">The applicable full salary ranges for this position, by specific state, are listed below:</p><p class="my-4 text-gray-700 leading-relaxed">New York City Metro Area:</p><p class="my-4 text-gray-700 leading-relaxed">$152,500.00 - $252,000.00</p><p class="my-4 text-gray-700 leading-relaxed">Non-Metro New York state & Washington state:</p><p class="my-4 text-gray-700 leading-relaxed">$135,800.00 - $224,400.00</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.</li></ul><p class="my-4 text-gray-700 leading-relaxed">** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.</p>

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Senior Product Manager, Customer Operations Technology

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Gametime is seeking a Senior Product Manager to lead the technology strategy for its Customer Operations organization. This role involves driving the roadmap for support platforms, IVR, chat, agent tooling, and AI/automation to improve cost-to-serve, expand AI-driven automation, and elevate customer satisfaction. The ideal candidate will champion the voice of the customer and collaborate closely with the Head of Customer Operations to align product priorities with operational goals.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Us:</h2><p class="my-4 text-gray-700 leading-relaxed">Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.</p><p class="my-4 text-gray-700 leading-relaxed">With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Role:</h2><p class="my-4 text-gray-700 leading-relaxed">Gametime is looking for a Senior <strong>Product Manager</strong> to drive the technology strategy behind our <strong>Customer Operations</strong> organization in collaboration with our Head of Customer Operations. You’ll lead the tools, systems, and automations workstreams that power how we support fans. This role will sit on the leadership team of our Customer Operations organization and collaborate closely with that team to support the vision.</p><p class="my-4 text-gray-700 leading-relaxed">This is a high-impact, cross-functional, hands-on role ideal for a PM who has worked on <strong>support platforms</strong>, <strong>IVR, chat, agent tooling</strong>, <strong>AI/automation</strong>, and <strong>customer facing support experiences</strong>.</p><p class="my-4 text-gray-700 leading-relaxed">Your mission: <strong>improve cost to serve, expand AI-driven automation, and elevate customer satisfaction</strong>—while championing the voice of the customer across the organization.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows).</li><li class="leading-relaxed">Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction.</li><li class="leading-relaxed">Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs.</li><li class="leading-relaxed">Champion the customer voice—leveraging data, feedback, and research to improve the support journey.</li><li class="leading-relaxed">Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You Bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations.</li><li class="leading-relaxed">Strong analytical skills and deep comfort working with data.</li><li class="leading-relaxed">Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows.</li><li class="leading-relaxed">Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools.</li><li class="leading-relaxed">Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud,, Talkdesk, etc.).</li><li class="leading-relaxed">Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies.</li><li class="leading-relaxed">Experience working with payment, compliance, or operationally complex systems.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What Success Looks Like</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lower cost to serve through automation and tooling improvements.</li><li class="leading-relaxed">Higher customer satisfaction across CSAT, resolution time, and first-contact resolution.</li><li class="leading-relaxed">Increased usage of AI-driven workflows, agent assist, and self-service tools.</li><li class="leading-relaxed">Strong adoption of new systems and features across the Fan Happiness team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Can Offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible PTO</li><li class="leading-relaxed">Competitive salary & equity package</li><li class="leading-relaxed">Monthly Gametime credits for any event ($1,200/yr)</li><li class="leading-relaxed">Medical, dental, & vision insurance</li><li class="leading-relaxed">Life insurance and disability benefits</li><li class="leading-relaxed">Diverse Family-forming benefits through Carrot Fertility</li><li class="leading-relaxed">401k, HSA, pre-tax savings programs</li><li class="leading-relaxed">Company off-sites and meet-ups</li><li class="leading-relaxed">Wellness programs</li><li class="leading-relaxed">Tenure recognition</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.</p><p class="my-4 text-gray-700 leading-relaxed">United States - Pay Range</p><p class="my-4 text-gray-700 leading-relaxed">$169,950 - $199,941 USD</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.</strong></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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