Clerk

Technical Account Manager

Technical Account Executive

Staff Engineer

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Senior Growth Engineer

Clerk is experiencing record user growth and product launches, making authentication and user management intuitive. As the first Technical Account Manager, you will partner with strategic customers from onboarding to scaling, ensuring their success. You'll use technical expertise and a user-first mindset to facilitate seamless integration and growth. This founding role also involves defining Clerk’s Technical Account Management function, setting standards, and shaping customer engagement as the company scales.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the role</h2><p class="my-4 text-gray-700 leading-relaxed">It’s an exciting time for Clerk, coming off a year of record user growth and product launches that further our vision of making authentication and user management intuitive and enjoyable.</p><p class="my-4 text-gray-700 leading-relaxed">As our first <strong>Technical Account Manager</strong>, you’ll partner with our most strategic customers to ensure they’re successful at every stage — from onboarding through scaling and beyond. You’ll combine technical expertise with a users-first mindset to help customers integrate Clerk seamlessly and grow their usage over time. You’ll also be their voice to internal teams like product and engineering and identify ways to help improve Clerk.</p><p class="my-4 text-gray-700 leading-relaxed">Because this is a founding role, you’ll also play a key part in defining what Technical Account Management looks like at Clerk — setting standards, building frameworks, and shaping how we engage with customers as we scale.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the primary technical partner for our top accounts, ensuring smooth onboarding, integration, and adoption.</li><li class="leading-relaxed">Troubleshoot technical challenges, while focusing on long-term solutions for strategic customers.</li><li class="leading-relaxed">Act as a trusted advisor: share best practices, recommend features, and guide customers toward maximizing Clerk’s value.</li><li class="leading-relaxed">Track account health metrics, anticipate risks, and proactively address issues before they become blockers.</li><li class="leading-relaxed">Represent the voice of the customer internally, shaping Clerk’s product roadmap and go-to-market motion.</li><li class="leading-relaxed">Define and evolve Clerk’s Technical Account Management function — from processes to tooling to metrics — as the founding team member.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who you are</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a background working in a customer-facing technical role (TAM, solutions engineer, success engineer, or similar).</li><li class="leading-relaxed">You have experience working with some of the languages we interact with most often (Next.js, React, JavaScript, Node.js, Go and shadcn).</li><li class="leading-relaxed">You’re comfortable engaging both technical (developers, architects) and business (PMs, execs) stakeholders.</li><li class="leading-relaxed">You can debug technical workflows, read APIs/SDKs, and confidently guide enterprise customers through implementation decisions.</li><li class="leading-relaxed">You communicate clearly, empathetically, and with authority — whether in email, Slack, or live calls.</li><li class="leading-relaxed">You balance technical problem-solving with a forward-looking focus on customer outcomes and account health.</li><li class="leading-relaxed">Thrive in a cross-functional, collaborative environment.</li><li class="leading-relaxed">Bonus: Experience in developer tools, authentication/identity, or supporting enterprise SaaS customers at scale.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Competitive Salary</strong> – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.</li><li class="leading-relaxed"><strong>Equity Ownership</strong> – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.</li><li class="leading-relaxed"><strong>Work Gear</strong> - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.</li><li class="leading-relaxed"><strong>Flexible Vacation Policy</strong> – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.</li><li class="leading-relaxed"><strong>Diverse and Inclusive Team</strong> – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.</li></ul>

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The Chief Studio Officer (CSO) will support studio managers at Paradox in achieving strategic goals, ensuring studios deliver player-centric products while fostering sustainable business growth. This role involves guiding and developing Studio Managers, collaborating on peer reviews, planning staffing, enhancing productivity, managing costs, and organizing engine team efforts to meet project needs. The CSO will work with senior leaders to achieve company targets for revenue, profit, and monthly active users.

Today, Paradox consists of both publishing and internal game development. We have a broad portfolio of games and own the most important brands, including Stellaris, Europa Universalis, Hearts of Iron, Crusader Kings, Cities: Skylines, Prison Architect, Victoria, Age of Wonders and the World of Darkness catalog of brands. Since 2004, the company has published its games all over the world, initially through physical distribution but primarily in digital channels after 2006.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Objective</h2><p class="my-4 text-gray-700 leading-relaxed">The Chief Studio Officer (CSO) will support studio managers at Paradox in achieving strategic goals, ensuring studios deliver player-centric products while fostering sustainable business growth.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Leadership & Management: Guide and develop Studio Managers to create autonomous units aligned with Paradox's vision.</li><li class="leading-relaxed">Peer Reviews: Collaborate with the Chief Creative Officer to organize peer reviews and prioritize feedback in development.</li><li class="leading-relaxed">Staffing & Resource Management: Plan staffing across studios to enhance talent retention, revenue growth, and profitability.</li><li class="leading-relaxed">Productivity Enhancement: Increase studio productivity for live games, measured by relevant KPIs.</li><li class="leading-relaxed">Cost Management: Assist Studio Managers in managing costs to maintain healthy profit margins.</li><li class="leading-relaxed">Engine & Tools: Organize engine team efforts to meet project needs and promote the adoption of development tools.</li><li class="leading-relaxed">Collaboration: Work with senior leaders to achieve company targets for revenue, profit, and monthly active users (MAU).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience: 15+ years in team development within the tech or gaming sector.</li><li class="leading-relaxed">Performance Record: Proven success in enhancing business unit performance over time.</li><li class="leading-relaxed">Change Management: Skilled in process improvement and implementing effective new practices.</li><li class="leading-relaxed">Gaming Experience: Familiarity with Grand Strategy and deep management games, along with an understanding of related player communities, is a strong plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Success Metrics</h2><p class="my-4 text-gray-700 leading-relaxed">The CSO will be deemed successful when the studio organization shows sustainable growth in output, maintains stable quality, and retains engaged talent.</p><p class="my-4 text-gray-700 leading-relaxed">Reports to: Deputy CEO</p>

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