As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world.

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Examiner

The Client Services Analyst resolves client problems, provides customer service, and manages client onboarding and relationships. This role involves handling operational and customer issues, understanding trade and end-of-day workflows, and leading internal projects to improve processes. Responsibilities include developing expertise in CME Clearing infrastructure, delivering excellent customer service across all asset classes, and supporting innovative enhancements to improve customer and team experience by documenting requests and suggesting improvements.

Senior Director - Colocation and Connectivity Services

<p class="my-4 text-gray-700 leading-relaxed">The Client Services Analyst provides primary-level problem resolution and customer service to all current and potential clients. They contribute on industry calls, lead on-boarding of new clients and platforms, work with customers on new initiatives, build and maintain those relationships. They will handle operational and customer-related issues, demonstrate full understanding of operational trade and end-of-day workflows, lead internal projects, discover/recommend updates to current operational processes.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Get</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A supportive environment fostering career progression, continuous learning, and an inclusive culture.</li><li class="leading-relaxed">Broad exposure to CME's diverse products, asset classes, and cross-functional teams.</li><li class="leading-relaxed">A competitive salary and comprehensive benefits package.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop an understanding of CME Clearing infrastructure and internal operational processes and applications, such as account set-ups, trade submission workflows, and margin services tools.</li><li class="leading-relaxed">Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with customer calls, provide day to day support of customer questions.</li><li class="leading-relaxed">Support CME Group’s effort to develop innovative enhancements that improve our team and our customers’ experience. Document firm enhancement requests and help prioritize them. Suggest ideas to improve the customer experience and improve internal processes</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree required</li><li class="leading-relaxed">Must work well in a team environment</li><li class="leading-relaxed">Self-motivated individual</li><li class="leading-relaxed">Proficiency in Microsoft Office and Google Suite preferred</li><li class="leading-relaxed">Strong analytical, quantitative, and organizational skills</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">An understanding of the trade lifecycle and post-execution workflows, including clearing and settlement, is highly valued.</li></ul><p class="my-4 text-gray-700 leading-relaxed">#LI-DD1</p><p class="my-4 text-gray-700 leading-relaxed">CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $56,000-$93,400. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">CME Group: Where Futures are Made</h3><p class="my-4 text-gray-700 leading-relaxed">CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.</p><p class="my-4 text-gray-700 leading-relaxed">At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Important Notice:</strong> Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more <a href="https://www.cmegroup.com/careers/files/recruitment-fraud-notice.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.</p>

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