Coda

Senior Zendesk Administration Specialist

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Coda is seeking a Senior Zendesk Administration Specialist to optimize support systems and drive operational efficiency through technology. This role involves owning the administration and continuous improvement of Zendesk and related tools, collaborating with cross-functional stakeholders to enhance workflows, improve ticket management processes, implement automation initiatives, and strengthen reporting visibility. The ideal candidate will have solid Zendesk or CRM experience and be ready to take ownership of system improvements in a fast-paced global environment.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Coda</h3>Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate <a href="https://www.giftcloud.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Giftcloud</a>’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.On the consumer side, we operate a portfolio of trusted storefronts including Codashop, <a href="http://recharge.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recharge.com</a>, <a href="http://startselect.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Startselect.com</a>, <a href="http://mobiletopup.co.uk/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">mobiletopup.co.uk</a>and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the role</h3>We are looking for a Senior Zendesk Administration Specialist who’s passionate about optimizing support systems and driving operational efficiency through technology. In this role, you’ll own the administration and continuous improvement of Zendesk and related tools that power our global Support Operations.You will collaborate closely with cross-functional stakeholders to enhance workflows, improve ticket management processes, implement automation initiatives, and strengthen reporting visibility. This is an ideal opportunity for someone with solid Zendesk or CRM experience who is ready to take ownership of system improvements and contribute to scalable, data-driven operations.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.</li><li class="leading-relaxed">Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.</li><li class="leading-relaxed">Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.</li><li class="leading-relaxed">Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).</li><li class="leading-relaxed">Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.</li><li class="leading-relaxed">Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 2 years of experience in Zendesk administration or similar CRM management/maintenance role.</li><li class="leading-relaxed">Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.</li><li class="leading-relaxed">Experience driving process improvements or system enhancements independently.</li><li class="leading-relaxed">Interest or experience in automation tools (e.g., n8n, Make) is an advantage.</li><li class="leading-relaxed">Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.</li><li class="leading-relaxed">Strong analytical and structured problem-solving skills.</li><li class="leading-relaxed">Self-driven, proactive, and comfortable working in a fast-paced, global environment.</li><li class="leading-relaxed">Excellent communication skills in English (written and verbal).</li></ul>We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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NVIDIA is searching for a premier master's graduate to join our growing software architecture team in the context of the Marie Curie Doctoral Network NEWTON. The ideal candidate will be conducting cutting-edge research at the intersection of Networking, Security, and Communications, and working alongside top experts in these fields. With incredible resources in networking, you will be able to impact, contribute and advance these exiting domains. Topics include but are not limited to remote direct memory access, hardware offloading and acceleration, AI for networking and security, storage management, cryptography, and architecture. With incredible resources at your disposal, you will be able to impact, contribute and advance these exiting domains. Experience in low-latency RPC, network stacks, distributed systems and host data plane acceleration are necessary foundations for candidates.Join us to research next-generation accelerated data-center architectures in a unique PhD program with NVIDIA partnership. The program is 36 months long and it includes enrollment in a PhD program at one of our partner Universities.What you’ll be doing:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Gain hands on experience with designing and implementing services and applications with DPU DOCA SDK</li><li class="leading-relaxed">Learn about security subsystems and systems for networking</li><li class="leading-relaxed">Partner and collaborate with other forward-thinking team members and external researchers</li><li class="leading-relaxed">Have the opportunity to participate and speak at conferences and events</li><li class="leading-relaxed">Publish original research</li><li class="leading-relaxed">Work with intelligent networking machines powered by AI systems that can learn, reason and interact with other network components</li></ul>What we need to see:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must hold a Master’s in Electrical Engineering, Computer Science or Computer Engineering.</li><li class="leading-relaxed">General computer science background, preferably in algorithm design, system programming, networking, operating system, and computer architecture.</li><li class="leading-relaxed">Experience in low-latency RPC, network stacks, distributed systems, host data plane acceleration.</li><li class="leading-relaxed">Strong programming (C/C++/Python), data structures and software development skills.</li><li class="leading-relaxed">Track record of research excellence through publications or public repositories</li><li class="leading-relaxed">Good communications skills</li></ul>NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. Are you creative and autonomous? Do you love the challenge of crafting the highest performance & lowest power silicon possible? If so, we want to hear from you. Come, join our Software Architecture Team in Denmark and help build the real-time, cost-effective computing platform driving our success in this exciting and quickly growing field.

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