ComeOn Group

Customer Experience Hero

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Responsible Gaming Analyst - Scandinavian, Nordic or Dutch Speaking

ComeOn Group is seeking a passionate Customer Experience Hero to join their team in St. Julian's, Malta (Hybrid). This role involves becoming an expert in sportsbook and casino brands, resolving customer queries via live chat and email, and taking ownership of cases. The hero will also approve withdrawals, process KYC, conduct security checks, and contribute to improving systems and knowledge bases. The ideal candidate will have strong English language skills, be a night owl, and possess analytical and problem-solving abilities.

AML Analyst

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class Customer Experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No shift is the same in this role and that's what makes this role exciting.Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Resolve customer queries via live chat and email using our handy translation tool to work across different languages and provide the best service across!</li><li class="leading-relaxed">Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution</li><li class="leading-relaxed">Communicate directly with other teams and providers to solve customer problems in the most efficient way</li><li class="leading-relaxed">Approve customer withdrawals upon request from the player</li><li class="leading-relaxed">Process KYC and documentation, conduct any enhanced due diligence required</li><li class="leading-relaxed">Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse</li><li class="leading-relaxed">Contribute to team effort by achieving personal KPIs to support departmental SLAs</li><li class="leading-relaxed">Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management</li><li class="leading-relaxed">Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have a strong command of the English Language. Additional command of languages such as Swedish, Norwegian, Dutch, Danish, German or Finnish are seen as a plus.</li><li class="leading-relaxed">You are a night owl!</li><li class="leading-relaxed">Our night shift is on a 5 on 5 off pattern!</li><li class="leading-relaxed">A keen interest in sports & casino</li><li class="leading-relaxed">Analytical and problem-solving skills</li><li class="leading-relaxed">Able to adapt to shift work</li><li class="leading-relaxed">Customer service experience is considered a plus</li><li class="leading-relaxed">Able to multitask</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Development & Growth:</h2>At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn GroupSo what can you expect from ComeOn as a place of work?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A competitive remuneration package including a company bonus scheme! 💰</li><li class="leading-relaxed">Fantastic company events 😎</li><li class="leading-relaxed">A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)</li><li class="leading-relaxed">On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere <a href="https://emojipedia.org/globe-showing-americas/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">🌎</a></li><li class="leading-relaxed">Wellbeing allowance</li><li class="leading-relaxed">Breakfast at the office on Mondays</li><li class="leading-relaxed">Lunch at the office on Tuesdays and Wednesdays</li></ul>At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

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Demandbase is seeking a Senior Software Engineer for its Data Platform team in Hyderabad, India. This role involves leading development efforts to build scalable distributed data processing and architecture. The engineer will own problem spaces, drive product roadmaps, and explore NLP technologies, while adhering to engineering best practices and collaborating with cross-functional agile teams. Demandbase is a Smarter GTM™ company committed to employee growth and diversity.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Introduction to Demandbase:</h2>Demandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy.As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll be doing:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This job is for a responsible individual contributor with a primary duty of leading the development effort and building scalable distributed</li><li class="leading-relaxed">Design & develop scalable data processing</li><li class="leading-relaxed">Work on developing scalable data architecture</li><li class="leading-relaxed">It provides the opportunity and flexibility to own a problem space and drive its product road</li><li class="leading-relaxed">With ample opportunities to learn and explore, a highly motivated and committed engineer can push the limits of technologies in NLP area as</li><li class="leading-relaxed">Follow engineering best practices to solve data matching, data search related problems Work closely with cross-functional teams in an agile</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we're looking for:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are a strong analytical and problem-solving</li><li class="leading-relaxed">You are self-motivated</li><li class="leading-relaxed">You are eager to learn new</li><li class="leading-relaxed">You are receptive to constructive feedback.</li><li class="leading-relaxed">You are Confident and articulate with excellent written and verbal communication</li><li class="leading-relaxed">You are open to work in small development</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills Required:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in computer science or equivalent discipline from a top engineering institution</li><li class="leading-relaxed">Adept in computer science fundamentals and passionate towards algorithms, programming and problem</li><li class="leading-relaxed">8 - 11 years of Software Engineering experience in product companies is a plus.</li><li class="leading-relaxed">Should have experience in writing Production level code in Java or Scala.</li><li class="leading-relaxed">Good to have experience in writing Production level code in Python.</li><li class="leading-relaxed">Should have experience in Multithreading, Distributed Systems, Performance Optimization.</li><li class="leading-relaxed">Good knowledge of database concepts & proficient in SQL.</li><li class="leading-relaxed">Experience in Big Data tech stack like Spark, Kafka & Airflow is a plus.</li><li class="leading-relaxed">Should have knowledge/experience on one of the cloud AWS/Azure/GCP.</li><li class="leading-relaxed">Experience in writing unit test cases & Integration test is a must.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Commitment to Diversity, Equity, and Inclusion at Demandbase</h2>At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our <a href="https://drive.google.com/file/d/1podj2HcobzYRveAMweniM5-eVhfkLZ90/view" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Privacy Policy</a> explains how we collect and use personal information.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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