Entertainment Providers

ComeOn Group

Customer Experience Team Leader - Night shift

Customer Experience Training & Development Coach

Swedish Speaking Customer Experience Team Leader

AML Analyst

Sportsbook Platform Product Owner

Head of AML - MLRO

Netherlands CRM Executive

Head of Information Security

Java Developer

As the Night Shift Customer Experience Team Leader, you will lead and support a team of customer experience agents. Responsibilities include hiring staff, coaching and developing them, reviewing quality and efficiency, coordinating schedules with other teams, analyzing team performance, planning motivational activities, ensuring compliance, managing the team, and ensuring on-brand activities. You'll also provide support for the agents' workload and develop improvement plans. The role requires excellent communication skills and a strong background in customer experience within the iGaming industry.

Dutch speaking Customer Experience Team Leader

ComeOn Group in short&nbsp;Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.&nbsp;&nbsp;&nbsp;Location: Malta + HybridWe are looking for a visionary leader with a strategic business mindset to join us as our Night ShiftCustomer Experience Team Leader. Are you a self-starter constantly looking for new ways and ideas how to improve Customer Experience? Are you analytical, have an eye for detail &amp; great communication skills? If you're also a night owl, team player, intuitive, and resourceful, ready to come up with new ways of ensuring excellent customer service, we are looking for you!Join us as our new Night Shift Customer Experience Team Leader and take our Customer Experience to the next level by leading and supporting a team of our talented customer experience agents!Is this you? If yes, read on!Responsibilities:<ul> <li>Hire staff with the aim of establishing a proactive team functioning with high standards</li> <li>Coach and develop staff on their work for continuous improvement of individual and team results</li> <li>Review quality and efficiency of your staff and arrange regular personal development meetings</li> <li>Work closely with other teams in CX to coordinate schedules and ensure the best cover&nbsp;</li> <li>Report and analyse team performance on daily, weekly and monthly basis</li> <li>Plan and organise motivational activities</li> <li>Ensure AML, Fraud, compliance and responsible gaming procedures are adhered to by everyone</li> <li>Assertively manage the team, ensuring effective use of resource</li> <li>Ensure all activities are carried out with an on-brand approach and to a high standard, whilst maintaining the company standards and culture&nbsp;</li> <li>Ensure team members understand how to meet performance expectations and provide ongoing support</li> <li>Develop short and long term improvement plans for individuals with clearly defined measures of success</li> <li>Support our night shift agents with the general workload</li> </ul>&nbsp;About you:<ul> <li>You're a born leader with excellent communication and interpersonal skills and a strong ability to motivate others</li> <li>You come with extensive knowledge about Customer Experience and how to connect with customers via both email and live chat as well as a good understanding of sports betting, casino and the iGaming industry overall</li> <li>Experience and knowledge in Payments tasks is also favourable</li> <li>You are a 'go-to' person with a proactive and positive attitude</li> <li>You bring with you a strong background working in the customer experience field with a strong work ethic and a great attention to detail</li> <li>You're not afraid to share your ideas and suggestions and are flexible to work on a shift basis.</li> <li>You have a strong command of the English Language. Additional command of languages such as Swedish, Norwegian, Dutch, Danish, German or Finnish are seen as a plus.</li> </ul>Development &amp; Growth:At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.So what can you expect from ComeOn as a place of work?<ul> <li>A competitive remuneration package inc. a company bonus scheme! 💰</li> <li>Fantastic quarterly team events and weekly company events 😎</li> <li>A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)</li> <li>On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere<a href="https://emojipedia.org/globe-showing-americas/" rel="nofollow noreferrer noopener" class="external"> 🌎</a> </li> <li>Wellbeing allowance (Claimable after probation)</li> <li>A comprehensive, International Private Health Insurance</li> <li>Breakfast at the office on Tuesdays</li> <li>Lunch at the office on Mondays and Wednesdays</li> </ul>At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.&nbsp;&nbsp;At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.&nbsp;&nbsp;Want to know more about us just visit our website<a href="http://www.comeon-group.com/" rel="nofollow noreferrer noopener" class="external"> www.comeon-group.com</a> or any of our social media channels to take a deep dive into our culture!&nbsp;<a href="https://www.linkedin.com/company/comeon-group" rel="nofollow noreferrer noopener" class="external">LinkedIn</a><a href="https://www.instagram.com/wearecomeon/" rel="nofollow noreferrer noopener" class="external">Instagram</a><a href="https://www.facebook.com/wearecomeon" rel="nofollow noreferrer noopener" class="external">Facebook</a>

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Adyen

Team Lead - Documentation

Interactive Brokers

QA Developer

Landor

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Senior Strategist

Senior Finance IT Manager

Well

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Scopely

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Putnam Associates

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The Team Lead - Documentation role at Adyen involves leading a team of writers to create documentation for developers, including API documentation, SDKs, Release Notes, and integration guides. The lead will support the team's projects and professional growth, ensure a great docs experience, and help automate and optimize documentation and tooling. The role also includes partnering on strategic initiatives with the Global Team Lead and collaborating with stakeholders to understand their needs, advance business goals, and socialize the team's impact.

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie &amp; Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.

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<h3>This is Adyen</h3> Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp; For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. &nbsp; <h3>Team Lead - Documentation</h3> Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Documentation Team Lead to partner with the Global Documentation Team Lead. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides. In this role, you will work closely with the Global Documentation Team Lead, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community. &nbsp; <h3>What you'll do</h3> Lead a high-performing team of writers <ul> <li>Support the projects and professional growth of writers as they document complex product capabilities</li> <li>Help your team deliver a docs experience that developers will love</li> <li>Help strategize solutions to automate and optimize our docs and tooling</li> </ul> Partner on driving strategic initiatives <ul> <li>Set your team’s priorities in alignment with broader business goals</li> <li>Collaborate with the Global Team Lead on strategic initiatives for the Developer Experience and Docs teams</li> <li>Co-lead and execute Adyen’s AI developer experience strategy</li> </ul> Help build and drive collaborative engagement <ul> <li>Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact</li> <li>Remove blockers and improve ways of working across teams</li> </ul> &nbsp; <h3>Who you are</h3> <ul> <li>Minimum 2-3 years experience managing documentation teams, preferably in API docs</li> <li>Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)</li> <li>Able to work on multiple projects simultaneously in a fast-paced, dynamic environment</li> <li>Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives&nbsp;</li> <li>Ability to effectively inspire, influence, and communicate across all levels of management</li> <li>Partner effectively with developers, product managers, and technical writers to deliver quality documentation</li> <li>Experience writing documentation for UI components, SDKs, and APIs a strong plus</li> <li>Proficiency in using Git and working with a docs-as-code workflow is helpful</li> <li>Open to some domestic and international travel</li> </ul> &nbsp; The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click <a href="https://docs.google.com/document/d/11U2tgFev7p271JMQWMApZjtpJ3pGHNES7EvscXnsH3k/edit?usp=sharing">here</a>. &nbsp; Our Diversity, Equity and Inclusion commitments&nbsp; Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp; Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! &nbsp; What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. <a href="https://careers.adyen.com/how-we-hire">Learn more about our hiring process here</a>. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. &nbsp; This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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