Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.

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Systems Engineer

Senior Data Analyst

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The Systems Engineer will be part of the Command Center team, responsible for keeping Comscore’s products and infrastructure running by resolving issues, supporting systems, and responding to client queries. The role involves monitoring and troubleshooting IT infrastructure on-premise and in AWS, providing 24/7 support, managing incidents, and collaborating with global teams. Key responsibilities include remote management, incident management, monitoring data processes, providing L1 support, managing observability tools, and ensuring effective communication. This role requires strong technical and communication skills. They will also be responsible for process improvement and documentation.

Job Title:&nbsp;Systems EngineerLocation:&nbsp;Pune, IndiaAbout This Role:The Command Center team is a group of our Engineers that keep Comscore’s Products and Infrastructure running by tracking and resolving issues, supporting systems, and responding to client queries.&nbsp; We’re responsible for supporting the servers, cloud services, network, and storage devices across all of Comscore’s data centers and cloud environments, and responding to both internal and client queries 24/7.The Command Center team is hiring a System Engineer – Command Center to provide 24x7 support.&nbsp; This role requires someone with strong technical and communications skills in order to be effective. This team will monitor and troubleshoot issues within the IT Infrastructure environment. These environments exist on-premise as well as in AWS and are a mixture of physical and virtual. This position will also be responsible for working with multiple teams globally to create support and escalation procedures based on the impact on the business.&nbsp;What You’ll Do:<ul><li>Remote management and monitoring of 24 x 7 Command Center Operations</li><li>Incident Management for all company-wide Major Incidents.</li><li>Monitor the Data ingestion, Data Processing, and Delivery processes for all Comscore’s products.</li><li>Provide L1 support for servers hosted on AWS and on-premises.</li><li>Managing Grafana and Prometheus across clouds.</li><li>Patch management for Windows and Linux servers, including SQL servers.</li><li>Ability to work with SOPs.</li><li>Troubleshoot, prioritize, and escalate issues to concerned technical teams.</li><li>Ability to communicate severe issues.</li><li>Provide on-call support with excellent English language communication skills, both verbally and in writing.</li><li>User Management in LDAP.</li><li>Experience and/or comfort with communicating with employees and clients around the world, primarily in the US, at all levels of the organization.</li><li>Help in process improvement and documentation.</li></ul>What You’ll Need:<ul><li>Bachelor’s Degree in Computer Science or a related field</li><li>2 to 4 years of infrastructure or Product operations experience.</li><li>Excellent written and verbal communication skills.</li><li>Experience in monitoring &amp; Service management tools like Nagios, JIRA, and Pager Duty.</li><li>Basic Experience working on AWS-related services like CloudWatch, Athena, S3, EMR, etc.</li><li>Basic Experience in managing/administering observability tools like Grafana and Prometheus.</li><li>Basic Experience in working with any Database and Query Language.</li><li>Ability to automate different server admin tasks using PowerShell, Bash, etc.</li><li>Experience in Microsoft-based server operating systems – 2012, 2016, 2019.</li><li>Understanding of ITIL – Incident Management, Problem Management.</li><li>Attention to detail.</li><li>Ability to follow complex and detailed instructions</li><li>Proactive problem-solving skills</li><li>Certifications in the related field are a plus.</li></ul>Benefits: • Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents.• Pension: Provident Fund: Comscore bears both the employee and employer contribution.• Time Off Annual Leave: Comscore offers market competitive annual leave of 25 Annual Leave Days (12 Casual and 13 Privilege), following local guidelines and practices.• National Holidays and Festival Holidays: 10 Days.• Sick Leave: 10 Days.• Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave• Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period.• Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval.• Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors)• Access to hundreds of professional e-learning courses, specifically created for Comscore• Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success.• Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment!• The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations.<ul></ul>About Comscore:&nbsp;At&nbsp;Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients &amp; partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.This will be a foundational role on our Pune-based Engineering team during a time of exponential growth for&nbsp;Comscore&nbsp;in Pune. The candidate will work with&nbsp;Comscore&nbsp;teams around the world on work vital to the future of&nbsp;Comscore&nbsp;and our clients.&nbsp;&nbsp;&nbsp;Comscore&nbsp;(NASDAQ: SCOR) is a trusted partner for planning, transacting, and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top, and theatrical viewership intelligence with advanced audience insights,&nbsp;Comscore&nbsp;allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale,&nbsp;Comscore&nbsp;is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about&nbsp;Comscore, please visit Comscore.com.About Comscore:&nbsp;At&nbsp;Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients &amp; partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.&nbsp;&nbsp;&nbsp;Comscore&nbsp;(NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights,&nbsp;Comscore&nbsp;allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale,&nbsp;Comscore&nbsp;is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about&nbsp;Comscore, please visit Comscore.com.Comscore is committed to creating an inclusive culture, encouraging diversity.*LI-JL1

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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Finance Officer

Reconciliation Analyst

Customer Service Agent - English Speaking

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Gaming Coordinator

Community Manager (Sports)

Basketball Trader

<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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